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December 2025 by Jessicabelle23
BEWARE THEY WILL LIE TO YOU!!
Came in for tires on 12.15.25 paid over $700 to get all new and mounted. I only came in for tires. Was going well until I recieved my car back with multiple light on the dash (check engine, hill assist, traction control, and tire light) the only light that was one when bringing the car in was the tire and my awd( had a spare on so awd was upset). When I bright this to the managers attention Anthony Valentino he stated none of those codes would be from what they did. They also fabricated a form that states these lights were on prior to them touching my car. They then gave me a form with everything they did and said they would have to charge me to find out what was wrong. We argued back and forth on what lights were and were not on when the car was dropped off. I actually had a video of my dash from 15 minutes prior to show my bf what was happening with my awd( that was another argument for awd replacing all 4 at once or not... you do have to or your awd is not a happy camper.) I tried showing him this and he said 'why would you have a video of your dash.. well I explain that already yo you guys.... so after he said I had to pay for what he broke on my car he kicked me out. I took my car to knapps auto in lakewood ohio on Madison and boy they were great! Per usual may I add. They pulled tho codes and found out Mr Tire had disconnected my air filter on my car and never allocated my tired. It cost me 152.20 to have another shop do something mr. Tire should have verified this was all competed.
This manager has been working here for over 20 years and if hes doing this to me he is doing this to your and your friends and family. Anthony Valentino need to be trained again on proper customer service. When I came back to show him what was wrong abd it was infact a result of his shops negligence and want to be right. He refused to come out and talk to customers but he would yell from behind the wall because he was afraid to apologize to a woman for proving him wrong. I am calling corporate and waiting on a call from the distract manager Jerry. Will uodate if resolved.
and to Anthony. Since your customer service is so amazing im sure you are reading this (or should be to make sure customers are happy) please feel free to reach out so we can discuss the matter at hand since you refused in person.
Added photos to show the before lights on my car and the lights that were on when I got my car back.
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December 2025 by Susan
Tony and crew are the best. In and out service with GREAT financing!
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December 2025 by Danielle O'Connell
I am disappointed. I went in for 3 tires with slow leaks. I spent 83$ and my light came on before I got home. The tires are not fixed the tires reached an all time low to 19 psi. I had to put air in them in the morning and on my way home from work. I have to find some where else to fix them and I'm not off until Sunday 😪
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December 2025 by Jaron Wyler
Joe was so helpful to me the day my car got a flat tire in the middle of the road. They took my car same day and fixed everything while I was at work. I appreciated it and would definitely choose them again.
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December 2025 by renee sout
False advertising I bought 4 tires and asked the manager if it included the rims as the picture advertised and the owner assured me it did. When everything was out on after I paid I saw my car with the old rims on the new tires. Unacceptable if he would have told me in the beginning I would HAVE NEVER bought the tires as they are overpriced for just tires. I will never return and wouldn’t recommend this place they are liars. Buyer beware!
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December 2025 by richard flagg
Their experience was awesome. They took good care of me and I recommend anybody to go there.
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November 2025 by Emily Magda
I have taken my care here since moving to Parma a little over 2 years ago. I haven’t had any issues! Communication is great. Quick service!
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November 2025 by Robert Przybylski
I go in there every fall and spring to chanfe out my rims on my mercedes its always a great process and and its fast they always take care of of me I appreciate there service definitely a good reliable place to go
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November 2025 by Angel Jaskolka
I called and got an appointment for 3pm for my car not holding oil. My husband got there at 215. He waited over an hour and then was told the boss took a job that would pay him more money than ours and my car probably wouldn't be seen that day. Like how do you not honor your appointments no matter what the charge is. If I could put no stars I would.
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November 2025 by Serge
Nice people who work hard, car drives smoothly. I stopped by the shop a second time and they didn’t charge. Thank you guys.
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November 2025 by Vicki Valente
quick, fair - used before, always a great experience - oil change pricy, forgot to add tire warranty, would have hoped they would do a solid & throw in the oil change or tire warranty but......
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November 2025 by Gabriella Ryan
Very helpful staff, explained everything and got everything finished quickly and inexpensively as possible. Worked very hard to make everything as convenient and easy as they could. Thanks Jon at the desk and the techs who changed my tire.
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November 2025 by Tonya Marbuary
I was happy to purchase a set of Tires with you. Just like, I was pleased 5yrs ago.
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November 2025 by Dana Baker
Just be careful if you go here because they tried to overcharge me and tell me that I need all this work done when I truly don't. Always question businesses and shop around.
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November 2025 by Sheila Loy
Joe is remarkable. He was friendly, calm,and comforting, clearly communicated expectations, and had great attention to detail. Thank you, Joe!
