Planet of The Vapes S.W Parma is highly praised for its excellent customer service and welcoming atmosphere. Customers consistently mention that they are always greeted when they walk in and receive professional, kind, and patient assistance from the staff. Multiple reviews highlight the staff's knowledge and honesty, with employees like Gage, Beth, Lana, Frank, Eric, Lilly, and Gabriel being especially recognized for their friendliness, helpfulness, and expertise. The staff take the time to answer questions thoroughly and ensure customers feel comfortable, making the shopping experience pleasant and stress-free. The shop is appreciated for its wide selection and competitive pricing, offering products that meet various needs. Customers also note that the staff go above and beyond, providing honest advice and personalized support, which sets this store apart from others in the industry. Overall, Planet of The Vapes S.W Parma is described as an outstanding place with exceptional people who deliver warm, professional, and knowledgeable service, making it a highly recommended destination for vaping supplies.
Beth is awesome! Super helpful and knowledgeable. Answered our questions with confidence and patience. Love this location & will be back!
July 2026
Bobby was awesome! So kind, helpful and very patient while I was taking forever to decide on what I wanted to purchase. Will definitely be coming back!
June 2026
Planet of the Vapes has been my spot for years since I moved to Cleveland. The Parma location is especially great because of the team's service. Joseph J helped me find the perfect piece today and went above and beyond.
