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April 2024 by katricia hampton
Christin best store manager ever.Excellent customer service
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April 2024 by Keira Hopkins
CHRISTIAN WAS GREAT! Great customer service, he asked questions, and made sure everything was everything !
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September 2023 by Danielle Veasey
I’d give zero stars if I could. Tyler is a LIAR!! The extended warranty he duped us into purchasing doesn’t cover anything he said it did and it’s been nothing but a run around trying to even file a claim. He failed to mention when you finance, the price is actually DOUBLE so beware with that! This whole company is a joke and a scam! Not even a year after purchasing the sectional and the fridge, both are broken. The fridge was supposed to have been brand new and just had a smallish dent. Well like I said it’s not even a year old and the motor is dying, the seals around the doors are trash and doesn’t seal. There wires inside are duct taped together. I’d say this isn’t a new fridge. The sectional is JUNK. The frame isn’t even complete and they used horrible pieces of wood. A technician came to “fix” it but failed to fix the side where the whole middle had no support where the two pieces connect. Just stay away from this place. They lie to get your money. It’s a rip off. You’d be better off buying used stuff off Facebook marketplace!
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September 2023 by Ken Ramser
Great deal!! Kathy was very helpful and knowledgeable about stove. John was a trip! We talked and found we went to the same H.S. Second time buyer. We'll be back.
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September 2023 by J
Christian was so informative and caring throughout every interaction we had. His knowledge base and customer service skills are impressive, and he is beyond excellent at his job. I will specifically be giving future business to American Freight as a direct result of how well he treated me and follows through and goes above and beyond! Thank you Christian!! Also excellent prompt delivery and those guys were great too!!
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September 2023 by Kim Dailey
Bought a dryer and lamps today. Great prices but what's even better than the great prices!? The customer service we received was out of this world! Kent was so welcoming and helpful it made the buying experience a breeze!! John helped along the way making everything even better! You absolutely do not get customer service like this anywhere these days! Bless you all for making my day! Thanks again guys! We'll be back for all of our needs in the future.
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August 2023 by Dionne Kuykendall
Kent was INCREDIBLE!!!! He was so patient and helpful with helping us find the best bang for our buck. He also took the time to explain the differences between brands and models. And also on how to save money by paying off my financing early. We’re definitely coming back to get a stove!!!
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August 2023 by James Hall
Christian was extremely helpful purchasing my new range. While my online order didn’t go through, he worked quickly to ensure the product was still there for me. We was very knowledgeable with service agreement and hook ups. Thank you much
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August 2023 by Linda Cousin
Christian Smith was very friendly, helpful and worked with us to fulfill our needs. He was helpfulin calling other store to help us and never left us feeling we were wasting his time. Thank you Christian.
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July 2023 by Ashley le Beau
As soon as I walked through the door I was greeted warmly and with a smile from Kathy. She waited with me, answered all of my questions and stayed by my side to ensure I had all my questions answered. She was so lovely, and knowledgeable about every appliance I had inquired about. I wasn’t expecting to be greeted and treated with kindness by any sales associate but she blew me away with her attitude towards me. I’ll be sure to return for all of my household items. Thanks Kathy
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July 2023 by Madeline Bartley
Had a great experience with Christian at the Parma Broadview location today! We came to get a gas dryer and he was efficient and friendly. Good place to grab open box/lightly used appliances and furniture, just keep in mind they have a no return policy. Would come here again.
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June 2023 by Courtney Roberts
Christian was a great help! He helped us find everything we need and gave us great tips on how to match everything and gave honest reviews of product— Definitely will be back!
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June 2023 by Heide
Wow….what a great customer service excellence experience did I just receive by Christian. Awesome guy I highly recommend this store. Ask for Christian very knowledgeable, professional, and nice. I definitely will be going back and making this store my number one furniture/ appliance store. Prices are phenomenal but the customer service and quality is worth going back too. Thanks Christian!!!! :)
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June 2023 by Malcolm & Jolieke Aalders
Excellent experience. So knowledgeable. Christian facilitates into the right machines, instead of just trying to sell.
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May 2023 by Karen Keefer
Christian Smith was awesome. I had stopped in a couple months ago for washing machine info and he was very thorough in descriptions. Very knowledgeable and just a pleasant person! Then our dryer broke so we ended up needing both replaced! It was a great experience and will definitely recommend to family and friends!
