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April 2024 by Jess C.
my husband and i went to cleveland furniture in parma and bought a beautiful flex steel sofa recliner. the only thing we were happier with than our sofa was our delivery team a big thank you to larry and devin for doing their job and going above anything i could have asked for! there kind and took there time setting it up, and showing us what we needed to know, and made sure if we had any questions or concerns, that they were answered before they left. i can't say enough about these two wonderful men !!!
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March 2024 by Brenda M.
We needed a new chair for the living room, so I started my research. I kept bypassing The Cleveland Furniture Company because, honestly, I cannot stand their commercials. I knew the brand I wanted and the type of chair and there were not a lot of local stores that carried the brand. My partner suggested we try CFC in Brunswick before we expanded our search. I agreed. Sunny met me when I entered and once I explained what I was looking for he pointed me to the section and said to browse, ignore the price tags and, if I needed anything, let him know. I found a chair that met my criteria but the price tag was outrageous. I knew this was going to end up being a "used car" experience. Sunny returned and I pointed out the chair I was interested in and he quoted me a price. I said no way so he had to make a call. Came back with another price and I said nope. After the third call we agreed. Then the delivery costs came up and he quoted $179.00. I said for one chair?, I'll order it online first. Back to the phone and he said his "boss" said to "make her happy", so we came to an agreeable price. The delivery team was fantastic and I love my new chair. They need to tame down the old "phone calls to the boss" game, the buying public is way ahead of them. In the end I was happy with Sunny, price and product but it could have been accomplished more easily.
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February 2024 by Daniel H.
The normal salesman tells you what you want hear Not happy with the furniture Just like acad salesman you feel dirty when you leave
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January 2024 by Thomas Kemmett
First of all the store is bigger than it looks from the outside. The salesperson, Jane was very friendly and helpful. I appreciate how she left us alone to look, but she was there when we had questions about the furniture. There was a lot of furniture in stock and a wide range of prices. It is Cleveland centered and family owned which is a huge plus.
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January 2024 by Shelli K.
My advice to all....STEER CLEAR!!! We had the same experience as some others have posted about on Google and Facebook - we should have checked reviews first!!!! We stopped in the Mentor location while out looking around for a new entertainment stand yesterday. The price tag was exceptionally high for the stand we were looking at, but we were told that they were slow that day so we could get a "great" deal. They dropped the price about $400 right away, but luckily I searched online on the way to the register and found I could get the stand directly from Ashley (with free shipping) for quite a bit less than their "incredible" deal - and I only pulled it up to see more pictures since the floor model was under a few others and we couldn't get good views of the sides and back...but I'm glad I did! They did match the price, and we arranged to pick up at the warehouse in Twinsburg since it is near us. My husband got the stand home today, and has found numerous broken pieces...a shelf is cracked, a cabinet door has the magnetic latch snapped off, a support piece is cracked and broken (among others). We called and asked for either a replacement to be brought to us, or a partial refund since what we receive was not acceptable for a brand new product. They WILL deliver a new one....for a charge of course!! Their solution is for US to load everything back up, and take it back to the warehouse to be replaced. We bought a $920 dollar stand ($1399 original price tag in the store!!! $919 direct from Ashley), we didn't think it was unreasonable to ask that they drop off a new one for us - it's 15 minutes from our home. We are out the time to pick up, unbox, attempt to piece together broken pieces, and now the additional time of reloading, dropping off, and starting the process all over again? They bill $179 for delivery. Since that will technically be twice that we are doing this, I want at least $358 refunded..... We wanted to support a local store (Twinsburg), and what a mistake that has been so far. Check out Furniture Warehouse Ohio (fwohio.com) in Mentor instead. We should have stuck with them. Plus....the couch we are looking at is over $1000 less there than at Cleveland Furniture. High prices, poor customer service, and they just don't seem to care. Hopefully we can just work directly with Ashley to get a replacement since they don't seem to care that I spent almost $1000 to get a broken piece of furniture.
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December 2023 by P Jones
We visited the Parma store today and Bob was very helpful. We were able to buy a beautiful sectional for our new home. Thanks for your help!
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December 2023 by Cynthia Walton
My husband and I were in desperate need of a new bed. We had a budget set and a certain type in mind. Bob the sales manager at the State Rd Parma location helped us out tremendously not to mention we’ve purchased the perfect mattress and box spring. Bob was very nice and patient with us while we tested mattresses out to find our fit. Thanks Bob!
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November 2023 by Max Camps
Craig is the most amazing salesman I've ever had the pleasure of buying any item off ever! He definitely deserves a y'uge raise and paid vacation!!
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November 2023 by JA Campbell
The Cleveland Furniture Company is awesome! We ordered our chair over the phone with help from sales specialist Jane Reynolds and I have to say, it was the best retail experience I’ve ever had and I OWN a retail biz! She explained throughly our color options, price points and delivery was outstanding! The delivery guys were nice and set up our furniture promptly. The Cleveland Furniture Company will be our go to for all our decorating needs! Good job!
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November 2023 by Stella Stevens
Craig was extremely helpful and patient, during my process of selecting a new couch! If you need furniture Paul and his brother have an exceptional brand! Highly recommend
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November 2023 by Tyler Mench
Craig was the most knowledgeable and friendly salesman. Wouldn't buy furniture from anyone or anywhere else. If you haven't even stopped by then you are shopping for furniture incorrectly. Do better. Shop at The Cleveland Furniture Company.
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October 2023 by EDON NEVZADI
Terrible customer service from there sales rep Craig ,We will DEFINITELY not come back again to shop with this furniture company!Everyone else was friendly and helpful justthis sales representative was not professional we were quoted one price by another sales representative, then he mentions oh we fired him because of that , how ever that previous agent was much more helpful!Craig lacks of professionalism , also didn’t care for the customers that were willing to do business.
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October 2023 by Michael Ries
Went in just looking but got a great price. The serviceman Nick Lombardo was friendly and knew his stuff. The couch is very comfortable and good quality so far. All in all a fantastic experience and I will definitely be going back.
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August 2023 by Marie Marschall
Excellent customer service provided through the entire process. Beautiful showroom, huge selection of quality pieces of furniture. Highly recommend stopping in!
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August 2023 by Ahmed Youssef
This place is next level.. got lost in this place about 5 times it's so big definitely best furniture place I've ever been to. Got a great couch for $1000 well worth every penny . Highly recommend
