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November 2023 by Anthony L.
Excellent bank. Very nice people. A pleasure to go to this bank because they have very good service. And it's the best place to get a home loan from.
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February 2023 by Tina Necasek
Thank you to the branch manager Lisa for helping us sort out a very confusing situation! She was knowledgeable, responsive, and kind!
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January 2023 by Danny
I had a large deposit I wanted to use for a new Checking Account , on a Saturday afternoon . I went to 5 other banks , only to be told there wasn't anyone available or I had to come back later next week . Third Federal had me setup in less than 30 minutes , from the time I walked through the door . I look forward to having them as my primary banking .
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September 2022 by Martha Figueroa
I cannot believe this location. They have a serious customer service problem and seemed to need to hire better employees that pay attention to detail. This is the third or fourth time that they have literally dropped someone else's money in my accounts. And then make me call only to get nasty and funky over the phone with me and there the ones dont know how to do their jobs and they made the mistakes. Well I know there is human error, but darn almost every other six months?... Get it together over there at that branch. I would never go to this branch after speaking with the manager Lisa, I see why her employees act and speak the way that they do. And dont let me get started on the customer call center, all I got to say if they continue with that type of miscommunication and attitudes then third federal seriously is going to loose a lot of customers. what I do know is that I would not deposit anything with this branch, and anyone that does better beware because your money might constantly end up in someone else account. SMH!!! I seriously think that there is some inside theft going on. I will be pulling my accounts from this bank because they have went downhill. After what I experienced this morning I do not want to do business with them anymore.
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September 2022 by Cleveland Born
Really don’t seem to interested in responding emails about loans. I was interested in a home equity loan and I was sent a copy and paste response. Not personable and no connection so went with someone else instead .
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September 2021 by Rebecca Roach
Took 10 minutes to do my rate relock agreement. Very friendly staff.
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January 2021 by Cz cZ
I love my bank. Staff are polite and helpful
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January 2020 by Bobby K
worst bank i have ever been in . lisa the bank manager has no clue how to educate her staff .
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September 2017 by Bryan Haslett
Due to a mistake made by an employee at this location, I lost my locked in mortgage rate which resulted in me having to accept a rate significantly higher. When discussing options with the bank manager, not only did he refuse to acknowledge that a mistake was made, he was very rude about the entire process and refused to review the paperwork to help determine where the error was. The mistake in the paperwork was confirmed later by a third party (a loan that did not exist nor ever existed was included in the debt to income ratio). I've heard great things about other locations, so I highly recommend driving to a different Third Federal and avoiding this location.
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February 2017 by Maricar G.
I've been a happy patron since I moved here more than 10 years ago. This is an Ohio born and raised bank. I feel like the tellers here tend to be older (at least at the 4 branches that I frequent) and not very friendly, but hey they get the job done. I've only heard of Third Federal when I moved here to Ohio but I hear there are also branches in Florida (for those winter birds). I did my fair share of shopping around and happy to say this place has THE BEST interest and mortgage rates around. While I love the bank, the service and their competitive interest and mortgage rates, they are not as easily accessible as your local Starbucks (just not as many branches as other big banks here like Key or Chase), nor do they have ATMs and their hours are more limited than other banks.
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November 2016 by Charine Z.
Staff always helpful and pleasant, even during busiest time of day.
