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January 2024 by Edwin Chamorro
Well bad costumer service they didn't have the truck i reserved and they still charge me the same with out letting me know and the transmission on the truck was acting up and to top it of when i took it back and employee backed it up into a other truck in the parking lot
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January 2024 by Stephanie
Customer service and moving rates are the best! I recommend them to my family, friends and co-workers.
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January 2024 by ben lovejoy
Staff very helpful and accommodating
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November 2023 by Xo Taec
This place allowed our indoor unit to be robbed. There are no cameras in the main isles of the indoor facility. Just one at the entrance, and anyone can walk inside that facility without a keycard during the day. The thief used a hand grinder to remove a thick bolt from a circular padlock. Before we were robbed, every time we tried to access our unit the alarm would go off. I’m talking 3 separate visits with weeks in between. We asked them what they would do if a real alarm goes off and they brushed it off as a non serious issue. They do not take security and customer safety seriously. I’ve seen the recent reviews of this place and I wish I had done a better job to read them before letting my partner choose this facility. Again, if you care about your valuables and you want a reliable storage unit with proper security and protocols implemented, DO NOT GO HERE! We have already filed a police report… and this is after they had two separate break-ins that same week.
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October 2023 by Shelley Searles
Fast service
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September 2023 by Rufus Kilpatrick
I always can depend on fast, friendly and accurate service from this location.As for improving, this location is the model that other locations can learn from!
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September 2023 by Angela Sanchez
Terrible service from start to finish! After going back and forth for one week they agreed to give only half my money back after giving my truck twice to another family in the middle of a move! And wanted the truck back mid move. Had to stop my move and rush this truck back mid move and also gave me the wrong truck when I picked up. Very unprofessional even from the manager. Says he went above and beyond for giving me 60? I will NEVER use uhaul again and would advise others to avoid it at all cost.
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September 2023 by J D E
Went in to sign up a company account, lease a unit, and rent a truck. The employees were nice but not trained. We own a large company so we have Uhaul accounts all over the country. This location is well below the usual experience I have with Uhaul. We never did sign up the additional account. The manager was unprofessional and told us we needed 3 names and 3 phone numbers to open the account. When we stated it was a Company account and we didnt usually need to do that. He stated "what, you don't have any friends?". Yes, he said that. At that point we realized this ignorance and uneducated person was not even worth our time. We went to another Uhaul location and signed up within 15 minutes. Who trained this manager and his ignorance? He is costing you thousands a month.
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September 2023 by Cassandra P
Not have a uhaul rented to someone that has been reported stolen so that person is left surrounded by police arguing you have the keys and receipt to show it was paid for. I have rented several uhauls and never have I been this embarrassed
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July 2023 by Elizabeth Caraballo
This place should be shut down. If I could I would say no stars! Management is unprofessional and rude! They make so much noise I’ve had to call Parma police several times for loud noise at all times if the morning including 5 am. When I asked management what they were doing to make all the noise back there the supervisor/ store manager Maurice response was that they were a business and were allowed to operate as a business and they keep on disturbing the peace for the residents on the street over. Shame on them and I hope the city of Parma will do something!
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July 2023 by Josh Temple
Just average overall. Pickup took longer than expected despite being all set to go in the app beforehand because the wrong truck was auto-assigned. The truck I had was largely up kept fine, but it’s driver side visor inside would fall randomly posing a safety risk. Gas wasn’t full when I picked up but I still had to fill it up before returning, costing me extra. Return was really easy thankfully. Overall okay, but some little issues plus “$19.95” turned into $60 way too fast, so the value’s not really there to use in the future.
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July 2023 by Henry Bailey
I am very happy to say that my lost wallet was found and returned. The young man Daryus Barrett is honest hard working and he found my wallet. I'm happy to use this location anytime. I have confidence in the performance and integrity working here
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July 2023 by Brandon Pierce
Trailer didn't sit straight as I pulled it with my truck. The staff was very unaware of what was happening in the store as they where outside. Probably sat for 10mins before anybody look care of me and another customer. Staff needs to learn to speak up and look at the customers as they speak, I knew what I needed to do but someone that doesn't use uhaul as much as I do would have been lost if they delt with the employees at this location
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July 2023 by Brett Clemons
They rob you at this uhaul if you don't go to your unit in a couple mouths they auction it off say it was stolen so there not responsible and keep changing you and they don't do anything to help you.
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January 2023 by Elizabeth Delgado
Worse place ever was told my rental was going to be 40 dollars and turn out to be 155 manager very disrespectful told me to call corporate if I wanted my money back because they took it out the credit card already really bad customer service they tell you one thing and the next day they charge you more and tell you they cant do nothing about it.
