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March 2024 by Steve Azman
The fist time I used this location, I was quoted a price for 3 day delivery only to find out later there was a lower price if ground delivery was used but I was not offered that service. I found out later that the person who waited on me was the owner. I then discovered the online UPS shipping estimator and that showed me that this location routinely added $3.00 to the estimators pricing. When I started using the AARP discount, they started adding approximately $5.00 to the discounted price. On top of that the owner and employees are rude. I've stared to use the UPS store in Garfield Heights located in the same shopping area as Marc's. They use the shipping estimator price and are always friendly.
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February 2024 by Martha Bialek
The employees are so rude here I don’t know how they have jobs. Marie specifically refused my Amazon package since I had two returns on one label and with no explanation just said NO I’m not scanning it. Others in the store also mentioned I would be better off at a different store because this location has the most incompetent employees. I had to take my packages to the next closest store (PARMATOWN) where they were fantastic.
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February 2024 by Jorge Abrego
Excellent customer service. Staff always helpful, courteous and store is always clean. I have nothing to complain about.
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February 2024 by Erika Redling
Always polite, never had any problems.
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February 2024 by Ericka Giardini
Always have friendly helpful service here
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February 2024 by Scott Leonard
Great customer service.
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February 2024 by Austin Simeone
What an awful experience from start to finish. I had never been to this UPS location. I can assure you, it will be my last time. I was charged $2.16 for the employee to put a piece of tape on a prepaid return. Talk about a money grab! I didn't realize using packing tape was such a complicated task. Obviously it must be difficult for your staff, since you choose to charge for this "service". Had I known that it would involve an additional charge, I would have used my own tape. I work in logistics, and have literally hundreds of rolls at my office!My business has shipped thousands of packages across different carrier in the past year. Never once, even through other UPS retail location has this been a problem. The lady I dealt with was beyond rude. She argued with two of the customers in front of me, one was also upset about paying for a piece of tape.I will take my shipping needs to another carrier next time around.If you are going to take advantage of your customers, your employees could at least be polite about it.UPS has lost our corporate business moving forward. Strive to do better...
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January 2024 by Lorna Salvatore
This store is the literally the worse UPS in the area they are always charging for extra packaging like tape when the return option is free. I paid 8.99 for tape for a package return. The employees are rude and I swear they are always high they can barely form a sentence. I have called UPS headquarters and they say that can do anything about this issue of charging unnecessary charges. I have also called Amazon and they said they can not refund me because the option I chose should have been free. Basically no one can help and this store will just keep going on and being rude nasty people
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December 2023 by Cynthia Frank
Horrendous customer service. I've been trying to get this store to submit a claim for me for a lost package since June and its now December. Too many issues and I cannot submit the claim myself. Corporate told me the store has to do it. I was there again this past Friday and after numerous lies from the staff, I got frustrated and raised my voice to her. I realized I was wrong and immediately apologized to the other patrons and the employee. I did not yell or swear. The employee then refused to talk to me. The boss is also useless. She has refused to return any of my calls. I'm hoping when I call Corporate they may be able to help me.
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December 2023 by Steven Quach
Go anywhere but this UPS location. Use their competitors or travel to a farther UPS location, this one is absolutely awful; terrible experience multiple times and horrid employee interactions. Their employees are unhelpful and simply rude for no reason, we've had the displeasure of working with the blonde woman several times. She has nasty remarks for every question you might have and proceeds to not even help you. This store needs an employee overhaul or serious corporate intervention. Customer service is tough, I understand, but the way these employees act immediately as you walk through the doors is pathetic.
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December 2023 by Maria Davila
Update: I called and asked for the manager. And true to my previous experience was met with attitude about why I wanted to speak with them, what was MY issue. The lady refused to give me her name or confirm. So they really didn't want customer feedback it was all for show.I don't have the words to express the awful service, incompetence and ridiculousness of the staff.
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December 2023 by B Sm
Pathetic customer service. I have an amazon return and it is being sent back in the package amazon sent it to me in, with the shipping label, and the rep would not accept package because she said it needed to be in a box and maybe I selected the wrong return. If it's good enough to ship it in the plastic packaging they sent it in, then it should be good enough to ship back in it. Of course if I was willing to pay for them to box it they would be more than happy to take care of it. This is not the first time this has happened with this store and previously they wanted to charge me $2 for tape on one of my returns. Service rep says the store gets reported by Amazon...what???
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December 2023 by Tina C.
Maybe I'm overly optimistic but I have used this store multiple times, always expecting the service to be better. The employees I have interacted with have consistently been apathetic and rude. I can only imagine they are treated poorly by customers and for that I am sympathetic. But the last time I went in (early morning so I assume no one had time to irritate her) the employee noted that I had mistakenly chosen Whole Foods instead of UPS on one of the 5 packages I had to return by throwing it to the side. She then dismissed me prior to my asking for an express mail envelope, which of course, I refused to pay given the attitude. I went elsewhere to send the express mail package. I won't be returning. I'd rather drive a little further away for better service.
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December 2023 by Bobi Jo Weger
Wanted charge me 2$ for a pice of tape for the label. Would not answer none of my questions looks right over me and took the next person. When they questioned things again they ignored him. I literally had to call Amazon because of the charges they where wanting me to pay for a return that's when she said never mind and took my order but Amazon never got it. Good thing I had my receipt.
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October 2023 by Gloria Albrecht
I went to this UPS store and the woman working there didn’t even stop to respond to me. My husband had given me the wrong directions to return his package and as I tried to understand what was needed she walked away to the back as I was asking questions. When I said I’d wait until she came back up front she proceeded to start putting boxes on a cart, taping things up and basically being very rude. I left and I refuse to use this store again. My husband took his return to another store.
