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December 2023 by Amanda Boedicker
Jordan was really nice and helpful.
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September 2023 by Valerii
I recently had an infuriating encounter with a Verizon representative that left me utterly frustrated and disappointed with the company's customer service. The level of incompetency and lack of knowledge displayed during our interaction was absolutely shocking. Furthermore, the representative's communication skills were abysmal. They struggled to articulate their thoughts, often pausing mid-sentence as if searching for the right words. This only added to my frustration and wasted valuable time.After go to different Verizon location in Parma all my issue was resolved.
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August 2023 by Joe Misconish
Evryrine I've gone I've had great experiences with very knowledgeable staff!
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July 2023 by Brent Jackson
Do not go to this Verizon, I have been here since 10am(which they’re supposed to open at on Saturday’s) and it is now 11:06 as I write this and they haven’t even unlocked the doors! There has been 2 people in store for 30 minutes just sitting in the back ignoring phone calls and even the doorbell! This is a ridiculous waste of time. They even came out to the floor and still continued to ignore us past 11 o’clock. What type of business is this? Who is the manager and why’re they allowing their employees to open the door whenever they please and ignore customers? Awful experience.
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July 2023 by Frank Oravets
Rodney and Jordan were extremely helpful. It had been a while since I had purchased a new phone, and they were very helpful during every aspect. I would recommend this location and both of these associates.
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July 2023 by Sonya Duganiero
Sales associate, Zach, was pleasant, well informed and helpful. He took the time to answer all my questions.
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January 2023 by Rob bob
Great service. Helped my dad with any tech questions. Offered great deals on accessories. Josh, Sam, and Jordan we’re so friendly! Highly recommend.
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January 2023 by luba cooper
I came in not knowing what I was looking for Jordan & Sam spent a great dale of time with me and were patient through the process, I left very satisfied with my new device I Thank the two of you for a great experience
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November 2022 by Kenny
Joshua helped me out to put me in a new phone easily!
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November 2022 by Carol Stepka
It took a lot of time period but he was absolutely wonderful and stayed on it until we got the problem fixed
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August 2022 by Jessica Cobb
After what had been a series of extremely unpleasant encounters with Verizon all week, I was expecting to go in and be disappointed once again. However, I was pleasantly surprised by the kindness and enthusiasm of the employee Jordan who was helping my mom and I. He was very kind and helpful, and made sure that my issue was taken care of properly. You can also tell he really likes his job which made the experience more enjoyable. Thank you to Jordan for finally giving me a pleasant experience☺️
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August 2022 by Betty Sue Kiml
Great staff Jordan is helpful without being pushy.
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January 2022 by Mary T.
Theresa is a very helpful and pleasant lady, but Verizon doesn't have the software to transfer most things from my old iPhone to my new iPhone. I walked around for over a week with my new iPhone working about as well as an old flip-phone plus an Instamatic--it had erased my music, my notes and books, my mail programs, and many other things. I finally went to QuadStar in Berea where helpful Logan got my new iPhone working. He said that Verizon does not have the capacity to transfer most stuff from my old iPhone to the new iPhone. That said, I think Theresa did the best she could with the tools Verizon provides. This is nothing against her. But I would always go to an Apple store, even if it's a little more expensive, to purchase a new iPhone.
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January 2022 by Anthony Lekan
Had problems my phone and my tablet and Trevor took care of my wife and myself. We had a very good experience with Trevor I hope when you go to the store Trevor waits on you you’ll be happy. And he will take care of your problems
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November 2021 by Matthew Hartzell
Stopped in and saw TJ today to purchase my new s21 ultra. He was very knowledgeable and very helpful in switching from metro to Verizon and even transferring my data from one phone to another. I would definitely recommend him and the store to all my friends and family. Thanks again TJ
