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September 2025 by Dirtball
Best and friendliest service even during a rush time!
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July 2025 by Erika Marie
Online says they have a public notary but once I got to the store I got told one in a rude tone they don’t have one and they don’t know when they will have one. So just save your self the trip and the frustration.
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June 2025 by Kim Mccoy
They are the nicest people! Very friendly! Helpful.
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May 2025 by Andrew Leiter
Brooke is always so kind and helpful. Even when shipping is over whelming, she always gets things done quickly correctly and with a smile 😃. It's nice to see people who still care and go out of their way to do things right and be kind.
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May 2025 by Laurinda Crouse
Brooke is great!
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May 2025 by Arrysa Nemeth
Team member Brooke is our absolute favorite! The owner, Rosa is very kind and helpful as well! Great environment, would recommend this UPS to anyone!
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May 2025 by Travis Kempton
Great service by Brooke! Would definitely come back to mail things from this store based on how helpful she was
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May 2025 by Child Of The Night
They are fast & reliable They take care of all the returns with no hassle & the workers are really friendly as well.
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April 2025 by joseph paulin
This store stinks. The closed 10 min early on 3/30. So much for posted hours.
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April 2025 by Phil Wong
I had a super important package that needed to ship & arrive on a specific date and was not confident that the clerk and manager at Fedex knew what service to use. I stopped by this UPS store and explained my situation to the store manager (Brooke), she completely understood what I needed and assured me it would arrive exactly when I needed. Having dealt with so many retail clerks and managers that simply have no clue and do not care, Brooke definitely restored my faith in humanity. Thank you Brooke! You saved me more than you will ever know!
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April 2025 by amy timmons
Brooke is doing a fantastic job and managing the store. She was calm and cool when I was placing a complaint against a different employee that was rude and disrespectful when I was trying to get something notarized. Shout out to Brooke with tje good job and customer service that she has.
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April 2025 by Christine Bates
Always great service with Brooke at the pataskala ups
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April 2025 by Lindsay Lachowsky
I feel like I have become a regular at the UPS in Pataskala simply for Amazon returns. One person in particular I want to mention is Brooke. She is super efficient and greets everyone who walks through the door. You can tell she enjoys her job and making the return process as painless as possible for people. Everyone there is great honestly!
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April 2025 by Matt Oneal
went to the store today to ship a package on an account. and the store tells me they can't do it. Customer service is about finding ways to say yes not finding excuses to say no. Big decline in service under the new ownership
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April 2025 by Nicci Tierney
Was in this location on 4/1/25 and I’ve never been treated so poorly! The very first item the girl scanned was for heated blankets, I’d gotten 2 at the same time and neither one really worked that well, so was returning both. They were a UPS store drop off item that I didn’t need to box or label, that was to be done by the store. She scans the first item then proceeds to get a tape measure out to measure the blankets, then calls the other girl over whispering something to her, then nods and proceeds to tell me my blankets are too big that I have to buy a box for them. I kinda laugh and was like what? She went on to tell me they were bigger than 16” so they couldn’t take them as they were and I was required to buy a box for them. I said no, they are a drop off item that you’re supposed to box and label. She went on to say they were too big, so I laugh again and say ok I’ll just refold them and make them smaller, I’d just quickly folded them and wrapped the cords around them to return them, so I say I’ll refold and make them smaller. She said no I couldn’t do that bc they had to unfold them anyway…?!? Ok what? I said, they are blankets, I can easily fold them tighter to fit your supposed measurement requirement. Again no I was not allowed to do that, though they couldn’t explain to me why I couldn’t simply refold them. They both said I had to take it up with Amazon, that they weren’t going to help me, they were too big (again these are blankets that could have been refolded) and it was amazons problem not theirs. I proceeded to disagree, that no where in the return instructions I had from Amazon was there any mention of sizing being too big, I wasn’t going to pay for a box, and they needed to figure it out bc it was their job, they are contracted with Amazon to process returns, if they have an issue with how Amazon does something that’s a problem they need to handle with Amazon and not my problem. I did exactly what I was supposed to do per Amazon. Not once did I yell, didn’t even raise my voice, didn’t say a single bad word, didn’t call them any names, I just stood my ground that this wasn’t my problem to have to fix it was theirs, I say this bc the next thing I know is they are telling me they feel “threatened” and won’t be taking any of my returns, again I laugh at the absurdity of what’s happening over refusing to let me refold and then remeasuring blankets. So I laugh and say no, that’s not happening, they had to take my returns, I hadn’t done anything “threatening”, which they agreed I hadn’t , it was bc I’d talked over them and they felt I was being rude, well I felt they were being rude and trying to force me to buy something I wasn’t required to buy! Then the darker haired girl decided to “threaten” me by saying if I didn’t leave they’d find another solution to make me leave. Hahahaha so I point blank asked her Like what? lol Going to call the cops bc I’m talking to you and don’t understand why I can’t simply try refolding a blanket? I told them I was not leaving, they were required to take Amazon returns, and to just get on with it. Finally the girl that claimed to be the manager said, well you have that box (I’d brought everything in a box to easily carry it all) if you can get the blankets to fit in there we can take it that way lol ok fine why didn’t you say that from the beginning instead of trying to upsell me stuff I didn’t need. The whole thing was nonsense, all bc they didn’t want to actually do their jobs! They also refused to give me owner info so I could report what happened. I knew that it had been sold recently, I know the previous owners, but didn’t know the name of the current owners. So this is the thing, I’m the customer, I did exactly what I was told by Amazon to do, if you/UPS as the contractor having issue with what Amazon tells their customers to do, that’s an issue you need to take up with them, it’s not my job or my problem! Figure it out!
