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August 2025 by R.L. Scott
Fast, friendly, efficient customer service.
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July 2025 by Shawn Flowers
Nick, who I see often, is awesome. On top of his game, always has something valuable to say to help me with what I am doing, always super friendly and nice. Really want to commend his approach and professionalism.
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July 2025 by C. Peter Cimoroni
Prompt service and very accommodating
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May 2025 by Nora Augustine
Great service such an improvement from last year .Very helpful and nice !
Great customer service
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May 2025 by Tiffinie Kelly
The UPS Store associate Nate was amazing and efficient.
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May 2025 by mafinparma
Went in to open a mailbox for the business. Dwayne was knowledgeable, efficient and friendly. I look forward to seeing him at mail pickup.
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May 2025 by Sheila Ostrow
This Ups store is the best. I have gone there several times. Mostly to get copies made and get an email to paper copy. Always have the best service. I have been lucky to have Dwayne and Nick help me. They are welcoming and so good at their job
This store isn't,' the closest to me. But it is worth it to get such great service.
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March 2025 by djeynaba diop
I walked into the UPS store at the Pepper Pike location and the store manager never agreed to me. He had a bottle in his hand as he was cleaning the counter. The associate that was available or really wasn’t available was attend to another customer. So I walked up to the Man for a manager that was cleaning the counter and explains him That I need help with my Temu order. And he instantly directed me to a machine that turned out to be broken. Prior to him redirecting me to this machine I explained to him I’ve never really done this return through this company before can he help me and his response was he’s never done it before and pretty much disregarded me. It turned out that associate and I took the time together to figure out how to do the order return because it’s a lot of little details each time you do a return. so the manager and I had words and I explained to him how poor his customer services because all he had to do was speak when I entered the building like he spoke to everyone else and then just took the moment to at least try. Not one time did he take the phone for me and attempt to do the order of the return. The poorest customer service and being tried to play the Word game Word with me as if I’m not competent enough to understand my conversation I was literally being challenged of the situation at hand.. And the only thing you can explain to me is that he has white people in his family I told him I don’t care if he had the moon guard in his family. You still have poor ass, Customer Service
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December 2024 by Aylin D
It was a busy afternoon. The gentleman that helped us took his time ensuring that our framed portraits of my late father in law with his parents were packaged well.
The portraits all arrived in pristine condition to all recipients within record time. The perfect Christmas gift.
A woman tried to cut line. She said I just need a receipt when I told her she needed to wait in line with everyone else she asked. I have to wait in this long line just to get a receipt? He said yes ma’am just like everyone else, you will have to wait in line. My husband was thrilled. The UPS worker was calm but firm.
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November 2024 by Sam Cannata
Dwayne, Nick and Nate do an excellent job running the store.
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October 2024 by Pepe's Mama
Nick and Dwayne are so kind and helpful!
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July 2024 by Mario Salwan (The Garage Finisher)
Don't even bother walking in the store. They're the rudest people on the planet.
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July 2024 by Sam Shoemaker
The two gentlemen that helped me process a Prime return here were super friendly. Loved chatting with them. Excellent customer service and I hope they're rewarded as such. Will be making this my official local UPS store! :)
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June 2024 by Thedarkprincess Wolf
They were very professional and very helpful I always come in and get great service
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June 2024 by Lynn Randall
Horrendous customer service by a sullen young woman who greeted me with a grudging “what do you need”, no hello or may I help you and no thank you either. I said thank you and she didn’t even make eye contact. Extremely disappointed! Very very unprofessional.
