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November 2023 by Ericka Manuel
Thank you for making my macrame dreams come true! I enjoyed working with the solid braided cotton.
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September 2023 by Lisa Luetge
Very courteous and knowledgeable customer service.Arrived on time.
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August 2023 by Brandon P.
Left details of my order over phone and emailed sales. Sales never responded with an answer or any details of my order submitted. Lost all my business.
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June 2023 by david caywood
I tried to order a length of rope but when I tried to pay the website kept resetting to the product page. After three attempts to order a 3/8" red rope I ended up with a 1/2" white rope I cannot use being delivered. The response of the Customer Service Rep was that I "got what I ordered". He stated that they "could not use the 75' length I bought" and they would not accept a return because it was custom cut to length. I do sort of understand this principle, but it is no more my fault either. He was openly exasperated at me but this was no more my fault than theirs. I got the "I dont know what you want me to do" more than a couple of times. In the end he did offer to give me ten percent off of a new order of the right product and free shipping, but 10% was about $4 and shipping was ten. I was being stuck with a $95 rope I couldnt use at a total cost of about $160 with a 15$ discount. Im sorry, but sometimes there is a cost of doing business that cant be passed to the consumer. With so many other retailers of this kind of product, you could have a more professional experience at a lot of other places.
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April 2023 by Robert Hedric
Amazing service! Amazing product! I ordered a 30ft, 2" Pro Manila Rope. Unsure of what kind of ending to use for my project, they suggested an End Whip for for both ends. It looks absolutely stunning! Their team is extremely professional and highly customer service oriented! Due to my imminent travel plans, they went above and beyond to see to it that I got all delivered prior to my departure! An all encompassing great experience, most definitely highly recommended! Thank you so much!
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January 2023 by Tony Miller
Excellent customer service and very quick turnaround time. These are the people to call when you need high quality ropes!
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January 2023 by Anne E.
I have ordered from this company twice now. Pricing is great and fulfillment is very quick. I had an issue with my most recent purchase and the response to my concern was not only immediate but more than efficient. I'll definitely continue to order from them.
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August 2022 by Daniel McKinney
Very knowledgeable alway look forward to a new rope or climbing gear from here. Arorist splicing avaliable.
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August 2022 by Karen Sweeney
Perfect, we’re happy with the result.
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May 2022 by Jeff Deeter
These guys had exactly what I needed, and were very reasonably priced and VERY prompt about getting it shipped out. Thank you Knot and Rope Supply, I will be shopping with you again in the future!
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April 2022 by Brittany S
Best customer service experience we have had! They knew the rope we ordered wouldn’t work for our railing brackets so they called us and swapped it out for one that would fit. Great quality and quick shipping
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October 2021 by Nainika Sudheendra
Perfect rope for decor!
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June 2021 by Greg Shadle
I’m really happy with my dock lines and their customer service.
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December 2020 by Lorraine Gosling
Thank you so much for the wonderful rope and hardware! My husband fell down our stairs a few weeks ago and we just installed our new handrail! We love it!!
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December 2020 by Jenny Jones
I ordered supplies for an interior project yesterday afternoon and my order was delivered today! That is an incredible turn-around, especially during COVID times! Also very happy with the look of the Pro Manila - it can pass for natural rope!
