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December 2022 by Bunny Marshall
I wish there was a negative 5 star.My package was apparently “delivered” yesterday 1/25 but I in fact did NOT receive it!! I looked all over my apartment building. Not sure if they delivered it to the wrong building or if they just stole it. After further googling these people are pretty much the door dash of mail delivery. The carriers get paid by delivery so they obviously don’t care if you actually got your package or not, just as long as they mark it as delivered they get paid.I also called their pathetic customer service and they pretty much told me I have to get a hold of my seller. My seller has nothing to do with it! You people were the last to have my package. It is your responsibility to get it to me!!This place is a big joke!! How they are still in business is beyond me!!
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October 2022 by melissa crosby
I was notified that two different packages would be delayed and after 3 weeks I still hadn't heard anything so I tried to contact Lasership but every phone number I found and tried didn't work or said it was disconnected. I finally found an email address for them and emailed them, several days later I received a response stating they couldn't locate my packages. Now of course because it has been so long the stores I ordered from are out of stock of most of the items I needed. I will never order from a company that ships through them again. Based on all the terrible reviews I am seeing I don't know how they are still in business.
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August 2022 by Tris Breezyy
My first experience my package was thrown on the concrete steps outside of my apartment building. My second experience my package wasn’t there when it alerted delivered. The company had to send it again… through UPS. My last experience nothing was there… found it at the next building. The address was correct on the package but it still went to the wrong building. I suspect that’s what happened with my second package. I have package on the way… fingers crossed. I wish we could pick the shipper ourselves ?
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August 2022 by Nicole B.
I don't know why sellers are using this company! Packages say delivered but never arrived. This has happened to me on 3 different occasions.
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July 2022 by Sua Lee
I would give 0 star if this could be an option. The carrier never delivers to the accurate address so that my packages were left at random places outside or were lost, but Lasership always turned the responsibility to the seller. The most terrible shipping company.
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June 2022 by June P.
I'd give 0 stars if I could. Not only did they deliver my package to the wrong address, they do not answer/reply to inquiries about it. I hope whomever lives in the white house enjoys the wooden spoon. All of us in our yellow house are sad to not have it to use.
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June 2022 by Kayla Schroeder
I ordered something online and the package got to their facility two days ago. Then it was marked as delayed the day it came in. Okay, no big deal. Then the next day it says that it’s on its way. Awesome! It got loaded on a truck for delivery, was “out for delivery,” but was never delivered, apparently went back to the facility, and now has another delay. This is a little ridiculous. If it’s on the truck, then why wasn’t it delivered and now delayed again? This makes absolutely no sense to me!
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May 2022 by nicole butler
Never heard of Lasership and I hope I never have to get a package through them again! I had 2 packages from Bath and Body works that both said was delivered but was not. I even had other packages from FedEx and ups that were there when I got home but only the laser ship packages were not. Yes something is not right with this company.
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February 2022 by Bunny Turner
I wish there was a negative 5 star.My package was apparently “delivered” yesterday 1/25 but I in fact did NOT receive it!! I looked all over my apartment building. Not sure if they delivered it to the wrong building or if they just stole it. After further googling these people are pretty much the door dash of mail delivery. The carriers get paid by delivery so they obviously don’t care if you actually got your package or not, just as long as they mark it as delivered they get paid.I also called their pathetic customer service and they pretty much told me I have to get a hold of my seller. My seller has nothing to do with it! You people were the last to have my package. It is your responsibility to get it to me!!This place is a big joke!! How they are still in business is beyond me!!
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January 2022 by April K
My package was due January 7th. I keep getting alerts stating "out for delivery" but it never arrives. Then status states, "unable to deliver due to weather." Please tell me what weather issues have kept you from delivering my package? Today I have not received any alerts for delivery or if there will be another delay.
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January 2022 by Fit4Life
Absolutely unprofessional! I have had two different shipping dates. Spoke with one rep Dominque who said she seen it was in warehouse; then I get an email stating they can’t locate my package. Second rep advises it’s in the warehouse and he will get it moving.Still no update and no delivery! Where is the Integrity? This company is an absolute joke! Unprofessionalism is an understatement!!!!
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January 2022 by Jessica Herringshaw
Package took almost a month to be delivered by a sketchy van. When I submitted a customer service request for my package I got a message back saying it would be 72 hours for a response and then the response I got was that they didn’t have any further information. After my package was finally deliver customer service then sent an email stating their records indicate my package was delivered. Terrible customer service and no sense of urgency here at all.
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January 2022 by Brian Burns
Idk why everyone had such a bad experience but my order was supposed to be here on 1/06/22 it got here 1/05/22 thanks lasership i will definitely use/suggest again
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January 2022 by Mary Brown
Package said delivered, didn’t see anything on my steps. Watch my cameras and the guy driving gave my package to another guy in the passenger seat and he rolled the window down and chucked my package out the window into my yard. Lasership is garbage!
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December 2021 by Laurie Miller
If I could give a negative star, I would. I have no idea why companies are using lasership to ship items. I have yet to have a good experience with this company. When I see my orders have been shipped with this company, I know to except a good 3 to 4 weeks for my items to be delivered. I will stop ordering from companies using these people to ship items.
