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February 2024 by Chris Keiser
Amazing place to do business with!
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November 2023 by Mark Wolf
Rouen did an excellent job repairing the corrosion on the hood and sliding doors on our Pacifica. The paint and alignment of the new parts were perfect and the car looks like new again. I would definitely recommend Rouen for body repairs done right.Services: Painting
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July 2023 by Calvin Kern
The communication regarding repairs was the worst I've ever experienced with any type of business. There were so many instances where I would call and check in and no one would pick up despite it being during normal business hours. I left a few voicemails and was lucky to get any response. I was told that the repair was going to be 1-2 weeks but ended up being around 6-7 weeks. They kept pushing back my pickup date, which is fine except they wouldn't tell me until the day I was supposed to pick it up and there was one instances where they didn't tell me until the day after I was supposed to pick it up. Absolutely worst communication ever!
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February 2023 by Christopher Hodnicki
Quick, friendly, and flexible. Car was fixed within a day and washed. ThxService: Body & Trim
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January 2023 by Jacob Diebert
While the repair took longer than expected, the repairs themselves and the customer service were out of this world. Definitely would recommend.
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January 2023 by Kathy S.
That's -1 star. Where do I start? Took my car to get repairs. They itemized the list and took my insurances itemization also. Told me they would call when the parts CAME IN. A couple weeks later I get the call. I'm told a week to maybe two. I arrange a rental as my insurance covers it! I'm not concerned. So I am not happy with my rental, not Rouens fault. But I will be in a bad mood as I have to drive this car every time I don't like it. But I'll bear with it and just take my time. Waiting for my car to get done. Two weeks go by and I'm wondering will I get it back yet? No not yet I didn't call yet I've been patient. Finally it's almost 4 weeks and I haven't heard from them so I called them. Now I have my rental car for only 30 days. I'm told on the phone that my parts just came in. You notice I said just came in? Weren't they already there when I brought the car to you? Anyway, I tell her I am going to need a rental as the other one goes back in two days. She tells me fine they'll take care of it. All good. And says it should be two or three days after that maybe the end of the week and it should be done. Guess what wasn't done at the end of the week? I wait and I wait and I call again another half a week later. Guess what's not done? No worry will get right to. I will call you in a day or two. OK I said sounds good. I'm just glad now it's been in my seventh week of not having my car. I get a phone call at 4:55 PM that my car is complete on Friday. She wants me to come pick it up. Guess I live about 40 minutes away so I don't think that's gonna happen now. They close at 5:30pm I'm like I will have to wait until next week now myself. OK I get it. So I go in on the Monday after I cram it into my schedule so I could get my car back. As I'm standing in the lobby I'm told we couldn't get your badges. Those are the letters that go on the car. We have them on back order and we can call you and have you come in and get them put on at a later date. Well, what was I supposed to do? OK I said. It's now a few weeks later. And I got the phone call and I made him an appointment to go in there. And I'm not looking forward to going back into the place cause I'm still a little upset with them a lot. And they take my car and I wait for about a half an hour. Girl comes out and says it's all done, and she hustles me out to the parking lot shows me where my car is at and goes back inside. I walk up to my car and I am flabbergasted that the lettering on the hood of the car is not there. So I had to go back inside and tell the people that I've brought the car with words on the hood and when I brought it, I want to take it home. It should have words on the hood. I was not a happy girl. They got the car and put the new letters back on in about five minutes this time. I'm expecting them to fall off because I do not think the car was warm enough or dry enough to get those letters put on. But we shall see time will tell. After several months now it looks as though I may have that car complete. Cross my fingers. Not worth the aggravation.
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October 2022 by Keith Shivers,Jr
Horrible service, no communication whatsoever. Kept having to call on my own to get updated on my car. After they finished it turns out they lied and caused more damage to the car. Dealer had to bill them to replace some sensors. Car is was returned dirty, not cleaned properly and a mess on the interior. Also wrong tires were ordered and I was never told, until car was partially done. Car was then towed to dealer for additional service, dealer couldn’t diagnose the issue for a couple days. Please do not go here for repairs, this place is a nightmare. They will not communicate with you at all even if you ask them to call they will wait until the latest possible time to call you back. They wouldn’t even talk to the dealership when they called. Also they will lie and not tell you how long the repair will take. Stay away!!Services: Painting
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February 2022 by Michelle Holbrook
A deer side swiped my driver side fender and door took out my mirror the wait to get it back was longer made it a lil frustrating not having my vehicle a week before Christmas until now just getting it back but it looks great did an awesome job!!! Thank you for being patient with me calling all the time to check the progress.Services: Body & Trim
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July 2021 by keith whited
Great work and good people to deal with
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May 2021 by Francie Frostell
Awesome service and amazing quality work! Very professional!
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May 2020 by Joey Heise
This place has great people who know what they're talking about, care about their customers, and do what they can to make things easy and smooth. I worked with Jake, and he did an incredible job. I totally recommend this place to anyone, whether you're looking for a first car or you're twelfth. 5 stars
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May 2020 by Dustin Balduff
The parts guy at the main lot was verry helpful and kind
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February 2020 by Jim Reihing
Fast repair with no issues
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July 2019 by Josh f
I am very satisfied with Rouen! Thank you jim!!
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July 2019 by Johnny Brown Jr.
great place they do a good job
