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March 2024 by Ray T
Stopping by this place for most of my shipping needs, never disappoints, the ladies in there are so nice and very helpful, thumbs up!
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February 2024 by Karen
Great customer service and friendly staff
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February 2024 by Frank Karafa
Very friendly 5 star service.
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February 2024 by Emily Michalak
There was a bit of a wait but they took care of what I needed. I also went after 5pm.
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January 2024 by Alexandra Patterson
I LOVE the self serve kiosk for Amazon returns! Scanning the QR code on my Amazon app was quick and easy. The long line to return packages after the holiday was mitigated by using the kiosk. I can’t attest to the staff as I didn’t interact with them - they were quite busy, but the convenience of the kiosk will hopefully take a bit of stress off of them and made my life so much easier! I really hope the kiosk sticks around - so easy to use!
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December 2023 by Lori Martinez
They are always so kind epically Ruben Gonzalez he's the best
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December 2023 by Anon Ymous
Staff incompetence and impatience with long lines cost me additional shipping costs that were already paid for by the company I was returning to.
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December 2023 by joe K
Went in for a notary. Was directed to a man at a table in the center of the store. I get 5 documents notarized. Notary tells me that the State of Ohio allows him to charge $5 per signature/stamp. No issue for me. Notary then proceeds to tell me that the state of Ohio allows for a $30 travel fee, which he expected me to pay. The notary did not travel to ME, I approached HIM! There was a customer in front of me. So how many people were scammed besides me? No postings or disclosures anywhere in plain view. The notary was not a store employee, also not disclosed. Notary accepts no cards. I had $100 bill he could not make change for. He had two twenties and a ten. I hadn’t time to argue. I took the $50 in change that was on the table and left my hundred.Not my problem he couldn’t make correct change. A store employee could have. I work for my money. I am reporting this to the state authority that governs public Notaries as well as local authorities. Clearly, the UPS store owners and management condone dishonest practices, hence the one star.
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December 2023 by Sandy Perry
The woman that waited on me was so RUDE! There was a young girl working too and she was so sweet to the customers. This older lady with long wavy blond hair was not pleasant at all. She rudely told me the next time I have an Amazon return with the QR code to take it to the corner and do it myself. I first had been to a nearby store that I normally frequent that apparently recently had closed so I searched the internet and found this store in Perrysburg just 6 miles away.. That store that closed always had people to wait on you not a kiosk and had they had one I'm sure they would have handled my situation more tactfully! I need to find another UPS store because I don't want to deal with that employee in Perrysburg ever again! This woman should not be dealing with the public with an attitude like that!
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December 2023 by Michelle Fuhr
I typically come to this center over others because they are so nice. Today was the first day I’ve ever experienced someone rude. As soon as I got in line I thought I heard “would’ve been nice if she would’ve at least tried.” I wasn’t sure what she was talking about until she said I can help you here. When I was walking over I saw the NEW self serve station for Amazon returns. Then it dawned on me- she was talking about me not going there. After she scanned my item, she said next time you can do it yourself over there, there’s bags and everything. First of all, sorry- I didn’t notice it when I walked in. Second- half of America hates self service things that are putting people out of jobs. I chose this location because I like the people here.Third- is being rude just how we are doing things now??
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December 2023 by laurentiu florin
I did try a return today and they asked me to purchase box, when amazon clearly states that return packaging and shipping is with UPS. I give 2 stars as in the past there was a more friendly person who used a plastic bag to package my return. For the manager please do some training with your team to improve the return experience, we want free return so please find a way to provide that.
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October 2023 by Monroe S.
the ladies who work here are lovely! they went out of their way to help me find boxes to fit what i was shipping out even though i was under the impression that i would be purchasing them. they are always friendly and very efficient!
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October 2023 by Normajean Phillips
Horrible customer service experience on Saturday! The lady was not nice and not helpful at all with a return. I had to take my item to another store.
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August 2023 by Do Wei
THE WORST UPS STORE IN THE UNIVERSE. EXPECT LONG WAIT TIMES, IGNORANT STAFF, BAD ATTITUDES AND THE MOST EXPENSIVE SHIPPING COST. WISH I COULD LEAVE NEGATIVE STARS TO MATCH MY NEGATIVE EXPERIENCE.
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August 2023 by ADC 75
Usually goes pretty fast and convenient for Amazon returns
