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November 2023 by Vicki Murphy
Honest and caring; took time to talk everything out with me; knowledgeable! And fast work! I appreciate David and Bre, thank you!
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September 2023 by Unknown Person
Took car in for oil change, later in the day noticed a large puddle of oil on garage floor under the car. Overnight about half a quart drained and I refilled before taking car back. Afterwards they admitted that it was from the oil plug gasket and they normally don't replace these. Took car home and checked oil level to find that it was overfilled, oil beyond the Full indicator on dipstick, took car back and it was resolved.Spoke to owner and was informed oil leak was from oil filter part I had provided, I told him his mechanic explicitly told me it was from the oil plug gasket not being replaced. I don't know which is the truth here...But do not trust them with your car.
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August 2023 by L Smith
Two competitors overcharged me for the diagnostics ?. One didn’t even rescan for the error code on my BMW ? once the relay box was replaced. Specter Automotive Family please forgive me ! You all treated me with great care when replacing my headlights … you saved me $250 ?You called me and asked if I could be without my vehicle for an additional day to complete my valve cover gasket … the other two repair shops didn’t call me I had to call them …oh yeah they had my vehicle for one week each ?. Spencer you thoroughly reviewed my car, let me know what should be replaced without taking two paychecks. I’d recommend you to anyone with a foreign car ?!
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August 2023 by Cathy Spencer
The absolute best service anywhere in the area. I won’t take my Volkswagen anywhere else. Great customer serviceServices: Auto water leak repair
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August 2023 by Cindy Abernethy
Very nice people. Gave me updates and didn't try to up-sell. Will use again and highly recommend.
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July 2023 by Keaton Hughes
Great customer service. Really felt cared about. Went out of their way to find me a cheaper priced part. Fast and stress free
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June 2023 by George Mattei
Great service and definitely not as expensive as the dealerships. They brought me back and showed me where I had a few leaks, so they're very transparent. Great experience. I'll be back!
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May 2023 by scott Woodard
Great experience with the Spencer group. Cant thank you all enough for taking the time to get the repairs done when we needed. You guys rock!! Wel will continue to support and definitely recommend to anyone in need. Cheers and thanks again.
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April 2023 by Danielle Maxwell
Great experience, and cost effective! I was previously having my vehicles serviced at MAG and the cost was exponentially more. David & the technicians are responsive, quick and trustworthy!Services: General repairs & maintenance
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April 2023 by Tom Cole
I have a 1974 Volkswagen camper van. I had been having issues with it stalling frequently and planned on bringing it in but then the ignition lock cylinder froze and I was unable to get the key in the ignition resulting in me having to get the vehicle, flatbed it to Spencer. Dave the mechanic there was not only able to replace the ignition lock, but did extensive work on the electrical system and also identified a problem with the steering mechanism. You can’t just bring a vehicle of this caliber to any mechanic in the job that they did was exemplary, and my bus has never run better.Service: Auto engine tuning
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March 2023 by Phillip Jackson
Great experience. The new owner was personable and cares about customers satisfaction. Took his time to explain his work performed and how to keep my vehicle on the road, without paying a bunch of money.Services: General repairs & maintenance
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June 2022 by Neil P Harvey
Do NOT patronize this shop! Dishonest mechanics! During the winter freeze, an ice sheet slid off my wife's Kia minivan and damaged the wipers so that they pressed against the windshield when turned on. This caused the windshield to crack. I tried to fix the wiper arms before making an appointment with Stakely, fully expecting to pay the diagnostic plus whatever the repairs cost happened to be until they gave me a quote of $1,859!! I was blown away, especially after they told me I needed two new wiper arms, a new assembly, along with a new motor for the wipers which they assured me was hard to find. It was their claim about the motor that made me suspicious, how could a block of ice damage the wiper motor which is secure under the hood - and it was still working perfectly fine? Why do I need a new motor? Needless to say, I paid their over-priced diagnostic fee of $150 and left with my vehicle. And then my wife reminded me of a friend who's husband does body work, suggesting that he could look at the van. We drove to his shop days later, he popped the hood, pulled up a flap where the wipers were connected to the assembly (which I didn't know was there), tightened two screws, and under 3 minutes he fixed my wiper blade problem!! So for 3 minutes of work Stakely wanted to change me almost $2,000??? I will NEVER go here again and I will NEVER refer them to anyone. It's despicable that they would try to take advantage of people this way.Service: Auto maintenance
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April 2022 by Ben Bertke
I don't think they want to take my car anymore (won't call me back, my car is American), but the one time my car was in this shop they did a great job.
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September 2021 by Kevin Grennan
I’ve taken two vehicles here. I now will only use this shop. Their value is incredible. They consistently exceed my expectations which is rare for automotive repair shops. I highly recommend Andy and his team!Service: General repairs & maintenance
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August 2021 by A H
Took vehicle here for rough idling. Rather than check the cheapest option, they took advantage of me and recommended a fuel pump replacement. When I picked up the vehicle it had further damage to the interior where they had sat to test drive the car, and the idling issue was still there. I was then told to just take the vehicle to a dealership since Stakely did not know what else to do. When attempting to contact Stakely for a refund via phone, I was ignored. I filed a complaint with the BBB, and Stakely ignored them too. Let's see if they ignore the Ohio Attorney General's office...Service: General repairs & maintenance
