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January 2024 by Denise Donnini
The most knowledgeable staff in the area. The staff takes a minute to understand the need and can alway fix most anything, including issues taken to another store before seeking them out.
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January 2024 by Nani G
I had bad experience the guy how work's there disrespectful
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November 2023 by Scott Whited
Very friendly and helpful with replacing the screen protector on my cell phone.
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April 2023 by Aaron Power
Chris the manager and Brandon a team member are excellent people. They were super easy to work with and very efficient with our time. We got the absolute best deal and best service you can get from a cell phone retailer.This location is very clean, knowledgeable, and professional. I highly recommend visiting this location before making any final decisions with your T-mobile service.I would give them 10 stars if I could.
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January 2023 by Ryan Payne
Have frequented this location several times, and while they may not always have a specific product in stock, the knowledgeable staff has always been courteous and willing to facilitate an order if necessary. Highly recommended!
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September 2022 by Tony Guzman
Staff at the store were friendly, courteous, and professional. There able to take care of my needs today. Recommended
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March 2022 by David Ormandy
The people that work there seem very very knowledgeable. He took care of any problems that I was having and I'm very happy
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October 2021 by Anthony Mckenzie
Tmobile in general is a horrible company. This one particularly horrible. Customer service, horrible. Went Friday to do the migration and waited for over an hour until one of the workers asked what phone I wanted and said they would put it on hold for me if came back tomorrow because it’s taking so long. Come back the next day and they did not hold it but had one in a different color and I agreed. I asked how much it was gonna be upfront since I had the sprint select. Showed me it was nothing to migrate and get the phone I wanted. Waited another hour and then the price went to $400 and my bill would go up over $150 a month. I said never mind. Called tmobile right after, she told me exactly what I would be paying and would get me over to migration department and then all of a sudden it all changed again. I have the tmobile SIM card and my service is horrible! Has been since this started. The deals they are giving to migrate aren’t real, they will find some loop hole every time. I’ve cancelled 4 of my 5 lines with them and plan on getting rid of the last one and going somewhere else. Do not waste your time with the merge. All my devices are paid off and I’m still having issues. I asked to speak to a supervisor and got hung up on.
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September 2021 by William Yantko
Overall good, it took some time to download my photos.
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January 2021 by Shelby Courtright
They are great!! Took the time to call me back with an item i wanted!! :) great store!! :)
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December 2020 by cheryl Matthews
I would love to shout this from the roof tops..... I LOVE MY T MOBILE IN PICKERINGTON! Customer Service is BIG in my world, when there is so much stress today. The very last thing I want to deal with is a business that doesn’t display good customer service. Well look no more, just walk right in T Mobile Pickerington Ohio and you will get more than just good customer service! You get quality customer service, friendly customer service, and you get satisfaction when you walk out. I want to shout out a GREAT BIG THANK YOU to T Mobile’s team in Pickerington and if I may suggest this team deserves recognition and a raise!!!! I am not kidding either! Thank you so much to AVERY, BRANDON, AND MS. KERITH for taking my stressful technology problems and making it right and going the extra mile. I walked out of there with a BIG smile and know these guys are there for me, this is my store.
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December 2020 by Tami Burkholder
Had a great experience in this store last evening - Dustin & Brandon are very customer focused, knowledgeable and helpful. Highly recommend if you can catch one of these guys in the store. Thank you!
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December 2020 by Jessica Mahan
Everything the reps told me at the Refugee Rd T-Mobile was wrong. It cost me hours and $2801. They said that I couldn't switch lines without a code from my current provider, which was a hassle because I couldn't obtain at that moment in store. Using the online chat support on the website, I finally got connected to competent support (after not have success on the phone.)She switched my service without the code from the other guys.2. They said that there was a promo I could use to get a full rebate for $250 earphones, making them free. Gave me a code to access it, and I bought the earphones...After hours on the phone and online chatting with T-Mobile reps to use the rebate access code I was given, the chat lady figured out that the code was not valid. She gave me another code which the site successfully took.I was confused about this, so I kept the earphones and tried the new promo. I discovered lated that the current deals did not even require me to buy earphones in order to get the $250.Notice the website says it can take 4 weeks+ to get the rebate in the mail. But you only have 2 weeks to return the earphones for full refund.The rebate NEVER CAME.For all this wasted time and bold-faced lies, I paid a service charge for going to the store.You are better of figuring it out online... it's cheaper, faster, more accurate.Spare yourself the rage.Gotta love a salesman.
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October 2020 by Nicole Schmidt
Worst company ever don’t call this location because they don’t help you with anything they seem to not know any corporate office phone numbers when there’s an issue
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August 2020 by Michael Brovarenko
The service my family and I received at this store was phenomenal. We had to buy phones on short notice, and they stayed open a bit later for us. To get everything done we were told that it would take two days, and we would have to come back the next day since we were working on a few phones. On day one we worked with Avery and Julitssa. On day two we worked with Brandon and Dustin. Thank you for the superior service!
