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December 2023 by Btownscoots55
Great group of knowledgeable guys over at Firepunk! Lots of quality products at a fair price. They are always happy to help with whatever issues you may have, questions about products, and will always get you taken care of. Would highly recommend!
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November 2023 by CJ Jessop
Ordered a 47re comp1 trans. We waited the month lead time and got got this beast of a trans. Once installed we had some issues. I contacted Andy and we had the issues diagnosed. He got me a new transmission in a week. Best customer service you could ever hope for. I’ll recommend Firepunk to anyone that needs a great product and awesome support. Good job guys!!!
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November 2023 by Dustin Uhde
Called to confirm product availability, verified website item said it was in stock and ordered it within two days of email verification. I get an email saying it’s back ordered and a 3-4 week lead time after they said it would be a 16-18 week lead time if it wasn’t in stock. I express my displeasure and wait for an exact eta on shipment because I’m willing to wait 3-4 weeks. Instead Andy refunded the money without asking if I wanted to wait. Website should be updated and you should have asked if I wanted a refund instead of just assuming and restarting the entire lead time clock.Reached out to Rick this am and he said they never had any in stock and Andy was wrong there never were any in stock.TO OWNER:To answer your response. Rick said there were never any in stock, but andy did. So I ordered it and then you tell me it’s out of stock after I pay. We try to reach out and we get no response for the weekend. So you held my money for the weekend. And Andy never said “it COULD take up to 16 weeks” he said, and I quote “If what we have sells out it is a 16-18 week lead time”. So all 3 of you have now told me different things.I have been trying to get my hands on this manifold for almost 2 years without having to spend $836 and waiting for a 16-18 week lead time that seems to continue to grow larger everytime I reach out. So please understand my full frustration when you and your website both say it’s in stock. I order it and then I’m told I have to wait. I did the best I could by verifying with your guy. Andy said they sold from the time we talked and I ordered. And Rick said there were never any. And that you post them on Facebook and usually get an order every 3-4 weeks. So these are 3 different stories.So don’t feel “sorry” for me feeling this way. Update your website and make sure your team members are on the same page and product stock is up to date.
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August 2023 by Josh Draves
Got their Towmaster trans for my 2000 Cummins. Great service, flawless delivery and core return. Installed myself so I called with a few questions and they were quick to respond and very helpful. Just made the maiden towing voyage and man, this trans performed flawlessly and it shifts like an absolute dream. Highly recommend Firepunk!
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August 2023 by Timothy Lindsey
Got me setup with a great transmission unfortunately the shop who installed it messed up and Firepunk is still helping me sort out the issue would recommend!
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August 2023 by A P
I have called their tech support line on various occasions and have always been pleased with the results following their advise. They diagnosed my fuel pressure issue over the phone in a matter of minutes. Saved me several thousand dollars and the headache of chasing the issue and replacing unnecessary parts. These guys know their stuff!!
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August 2023 by Nine Lives Racing
"oh..You're Not Getting A refund"what was said to me after the $5000 transmission I just bought arrived broken.fresh install. instantly shoots to 300* trans temp. and overdrive doesn't work. replacement parts where sent. total scam. avoid at all costs.
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July 2023 by Daniel Hewitt
My grandson took his 04 ram there. They bullet proofed the Trans which was hurt. Turned up the pump. This truck is fast and pulls our 5000lb travel trailer like it wasn't there.. I kept looking back to see if was still there.
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May 2023 by James Anderson
I purchased a transmission and it has left me on the side of the road 3 times grenaded itself all within 15000 miles sent it back payed to have it repaired and still a week later after ready no transmission or a phone call ever really surprised with the lack of customer service
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May 2023 by Tim G
I expected quite a bit more from the customer service side of things but it all worked out and as long as the trans is as good as everyone says it is I'm fine with that.
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December 2022 by Randy Garcia
I purchased a tune after speaking with one of the hands back in 2019, unfortunately the motor did not make a 100 miles as a result of pistons that were undersized from D J precision!It took a little effort and finally Levon sent me a tune and my truck in street tune runs strong, I have roughly 6000 miles on my truck and after the winter will put in the max tune to see how it runs. These folks will work with you if there is any issues so you will be happy with the results, they are busy so bear in mind it might take a little while for them to get back with you but again worth the wait!
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October 2022 by Matt Loucks
Firepunk... we have had nothing but problems with their trans. I was pointed their way by an employee of mine (which deeply regrets the referrel) to use them. We have a large fleet of pickups and trucks in the construction industry. I would NEVER suggest this outfit. They have done nothing but weasel their way out of their warranty. We have been on the phone with Firepunk's techs and they even admitted to having faulty parts but they will not warranty their work. TWICE. Less than 1000 miles, with our ASE certified mechanic that we employ. Firepunk's excuse is it's on our end.
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September 2022 by Juan Lopez
Great customer service. They got me all straighted out with some shipping issues. Would highly recommend.
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August 2022 by J H (TheGreatSlim)
These guys are the real deal. Great service, quality workmanship, and superior parts.I've ran their transmissions in multiple trucks with great success and I've had dyno tuning as well. Definitely recommend for all things diesel and diesel performance.
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July 2022 by Kenneth Branscum
Bought their 48RE Tow Master trans for one of our work trucks. As we were installing the rear cooler line, the case cracked. Lavon points out in one of his videos that this is a common failure point and that the fix is a Sonnax repair kit. So we order that and install it. There's still a leak. I call Firepunk and talk to Andy and he tells me that customers don't tighten them enough and that we just need to tighten it more. So I do and an entire chunk breaks off the trans. Their response was to send it back and pay them $500 for shipping. We had zero miles on this trans and we had to pay them more money to warranty their product.Then on the replacement trans we received, the crossmember bolt holes were all jacked up so we had to install Heli coils to remedy the situation. But we mysteriously installed the rear cooler line correctly on this one. Yay for us.I was really let down by this purchase. As I was the one who recommended Firepunk to my boss.
