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March 2024 by Prakash Kalaiarasu
I am writing to express my disappointment with the grooming service provided to my beloved pet at your salon on March 8th 2024.Despite clearly communicating my preferences and explicitly instructing your staff not to cut my dog's hair more than half an inch, I was dismayed to find that they completely disregarded my instructions. Not only did they exceed the specified length, but they also shaved off a significant portion of my dog's fur, leaving her with extremely short fur.I want to emphasize that I reiterated my request multiple times during the grooming session, yet it seems my concerns were not taken seriously. As a result, I am left with a dog whose appearance does not align with what I had specifically requested.As a loved pet parents, it deeply hurts and frustrates me and my family to see my dog in this state. She is not only a cherished companion but also a member of our family, and to witness her appearance altered in such a drastic and unnecessary manner is distressing.During the grooming session, I was informed over the phone that your salon would charge extra for the use of detangling shampoo to avoid shaving or cutting my dog's fur more than half an inch. I explicitly reiterated my instructions not to cut her fur beyond this length and to refrain from shaving it at all. I even expressed that if it was challenging to abide by these instructions, I preferred they leave her coat untouched, and I would schedule another appointment later. Despite these clear instructions, the outcome of the grooming session did not align with my wishes, and yet I was still charged the additional fee.Charges:BH Cavapoo - $74CHIWRKPAMP -$35DEMAT - $10This experience has left me feeling frustrated and dissatisfied with the level of professionalism and attention to detail demonstrated by your establishment. As a loyal customer and we are paying lots of money to our pet grooming needs, I expect better treatment for my pet.Moving forward, I kindly request and insist that you review your grooming procedures and ensure that all staff members adhere to clients' instructions more diligently.
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March 2024 by Layan Aburomeh
Never get your cat groomed here. Our cat has long, thick fur. It sheds a lot, so we like to groom him often. The very first time my cat was groomed here, it was perfect, they got him cleaned up and slightly trimmed his hair, just how we wanted it. The second time, they got him bathed and only trimmed up specific areas, even though we requested he be trimmed everywhere like last time. It was no big deal, just not what we were looking for. The third time, we requested that he gets cleaned up and specifically asked them to trim his hair just slightly all around, to clean him up. He came back looking like a lion. His head, paws, and end of tail untouched. The rest of his body practically bald. He is now whining and is visibly sad. We were extremely surprised by this haircut, or shave. We will never ever get our cat’s fur cut here and I advise you don’t either. The cat groomers completely ruined our cats long, luscious coat. Both our family and cat are very sad about this. I will include pictures of his first trim and his current one down below. The only good thing about this is the manager, who gave us a full refund, but it won’t undo the harm they caused to our cat. Keep in mind, his hair doesn’t grow very fast, so he is stuck like this for at least 2 months. NEVER COME HERE!
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January 2024 by Ron Outlaw
Took my pup to the groomer at this location. Was done super fast but when we picked him up I saw why. He smelled like they did nothing. He looked and smelled like they did nothing at all. Avoid this location when comes to grooming. Even the staff agreed that he didn't smell like he'd been washed.
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January 2024 by Janet Deitrick
Great groomers! My dog is happy to go there. She looks cute after her bath and hair cut.
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December 2023 by Andrew Lowry
Friendly staff, and a decent selection of food. It is unfortunate how much they're charging for my dog food now a days, but what isn't expensive now?
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December 2023 by Reece Irish
:) dog groomed
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November 2023 by Sean Esterline
There is a reason this store has 4.4 stars. The staff could not be more friendly and knowledgeable, the shelves are stocked and clean.
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October 2023 by L.A. Hauer (ShakespearsCyst)
Staff are always so nice and it's great to visit the shelter cats. Wish the prices were more affordable, but you can say that about everywhere these days.
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October 2023 by Abby G
Always have the best experience at the grooming salon! Been coming here since they opened and they all (especially Ava!) do amazing with our pups! Highly recommend!
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September 2023 by Jason P
Good Customer Service and the store is always clean.
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August 2023 by Joe Partlow
The store doesn't seem as kept and the staff, not as helpful. It may be the way the younger gen of employees do things, but it's not what you should expect.
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July 2023 by Angel Ott
The young man that rang up my merchandise was fun and friendly.June 2 around 10:30am.
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July 2023 by Aditya Malik
Friendly staff and clean store with all the selection of treats you need for your pet
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July 2023 by Robert Biddle
Very nice selection of all things animals.
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May 2023 by natilee Hollingshead
I mean it's a great pet store but the staff is hit or miss. Went in in the am to grab something for our puppy and the woman rolled her eyes and kinda looked at me like I was an idiot went back that evening to make an exchange, and the staff was amazing. I'm assuming it was a manager who helped us and he was fantastic