-
July 2020 by Eric Scott
Hannah was excellent.
-
January 2020 by Linda M.
They are always nice. When I could bring my dog she always got a biscuit . And I only had one issue with a lady but I don't think she's a manager now. And that's because we share an account and most of the girls know who I am without my partner with me. But other then that they like doing business with customers. Not just having a bank account . so I don't know why anybody would say anything bad about this bank and when there's an issue they do work it out with , such as a typo error or some kind of error on their part.
-
August 2019 by Jay N.
Richwood bank is not customer service oriented. I have been banking with Home City Federal Savings Bank for over 30 years and never had an issue. I would go into Home City, say this is my goal, and they would figure a way to assist me with obtaining that goal. Richwood purchased Home City in 2019 and I have had a horrible experience since that point. I had a title issue with my home that was financed through Home City. Home City extended my loan out 1 year to allow me to get the issue fixed and try to get refinanced. The people at Home City advised they could continue to extend my loan out for a small fee until I was ready to refinance. Never missed a payment. My Home City loan was due June 1st 2019. My family and I are trying to move into a new house. We were under contract and in order to not pay closing costs we tried to extend the Home City loan out. Richwood did extend it out for 30 days (although they made it sound like it was such an inconvenience). The initial house we tried to get fell through, but now we are under contract again, due to close at the end of August. Richwood will not extend the Home City loan out any further. Thus, I have to pay over 3700 for closing costs to Richwood for a house I will be in for less than 30 more days (it is a $100 fee to extend the loan). Why would Richwood do this to a long time, dependable customer? Maybe it is because I choose not to go with them to finance my new home at a 6% interest rate. That is a worse rate than one of those internet based lending firms that throw money to anyone, which quoted me at 5.35% (the rate I got was 4.3%). Do not agree to a mortgage with Richwood until you have shopped around, you will overpay. I will end this with a quote from another disgruntled Richwood customer, "It is tough to do business with a bank that is stuck in no man's land. They are too big to be little, and too little to be big. That is a dangerous place for a banking institution to be."
-
February 2019 by Danielle Bray
A great bank, people are ALWAYS friendly and helpful. Love my small town bank
-
September 2018 by frosty and Bossy
Great bank Amanda
-
July 2018 by Hannah Church
I have to say I love this bank, costumer service is amazing always greeted with a smile when I walk in.
-
April 2018 by Robert I.
They are fantastic! As a business owner with 5 accounts, (and they handle my payroll) at the Plain City branch, I have nothing but praise to offer. I have had accounts in the past 30 years at 5/3d bank, Chase Bank, US bank. None can hold a candle to the personal, courteous, friendly accommodating bank like Richwood!
