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January 2024 by Srikanth Srik
Best care team
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December 2023 by Dustin Robinson Smith
Service was good, the lady was kind.
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October 2023 by Jennifer Chenderlin
Lynn helped my husband with a new phone as well as assisting us with a better cell phone plan. She answered all our questions and even boxed up his old phone. All we had to do was drop it at the post office. Spectacular customer service.
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October 2023 by Joseph Pallas
This store is awful. I purchased a device on a road trip across the country. The device didn’t work for my needs. I called customer service to do a mail in return. I did my part and mailed the device back, but now the store will not refund me unless I appear in person. Mind you I live 1500 miles away. I tried to get a refund through customer service and they are saying all the store has to do is establish my identity over the phone. So at this point this store is lying to me and has stolen my money and the device. Incredibly disappointed with this store.
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October 2023 by Joe P
This store is awful. I purchased a device on a road trip across the country. The device didn’t work for my needs. I called customer service to do a mail in return. I did my part and mailed the device back, but now the store will not refund me unless I appear in person. Mind you I live 1500 miles away. I tried to get a refund through customer service and they are saying all the store has to do is establish my identity over the phone. So at this point this store is lying to me and has stolen my money and the device. Incredibly disappointed with this store.
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September 2023 by Kim D
Lynn was wonderful! We upgraded two phones, she was knowledgeable and provided great service. Beforehand, I went to the one by Tuttle and the ladies in there couldn't wait to get rid of us. Not pleasant at all.
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September 2023 by Syd Russell
Went above and beyond to help me after we had a disaster at another store. I couldn’t be happier with the service at plaincity store. Lynn will be who I go to from here on out
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August 2023 by Denyse Smith
Had a great experience with Lynn at the Plain City store. She was thorough and well informed. She was able to trouble shoot the issues we were having and made the process quick and easy! Highly recommend!
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August 2023 by Jonathan Smith
After visiting three other T-Mobile stores and countless hours on the phone with customer service, getting the runaround, Lyn was able to make sense of what was going on, and correct our problem. She was a huge lifesaver! Thank you for the excellent customer service finally!
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August 2023 by Mitchell Smith
My family and I went into this T-Mobile store after months of being bounced around from the customer service lines to the stores. We were then told some very disappointing and frustrating information and went to confirm it at this store. We were assisted by a woman named Lynn who was extremely knowledgeable and actually called the customer service line on our behalf and fought for us, and actually corrected them when they were wrong- which the customer service representative confirmed with their supervisor. We are extremely grateful for Lynn’s help!
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August 2023 by Christian Smith
Such a great store with a great atmosphere!! The workers were very knowledgeable and very helpful. Highly recommend anyone in the area to come to this store!
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August 2023 by Chris Fraser
We had a great experience at T-Mobile! Quick and wonderful service, everyone was so kind!
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July 2023 by Benn Tennyson
Lynn was well spoken & funny. She made my time worth while. The switch from Metro PCS to TMobile went smooth. In & out, Thank you! ?
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July 2023 by Deseniya Garcia
I highly recommend this location if you’re looking to buy new phones/ transfer to a new service . The customer service is a 10/10 . DeAndre is extremely sweet , quick and helpful .
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July 2023 by Gina P
Employees in store were so helpful. Lynn, Julian, & Dre were very welcoming when I entered the store. They answered my questions about internet too!
