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March 2024 by lauryn maree
Kayla is an amazing person and made my day with her amazingness! Definitely going to pay it forward to the next person I can because of her kindness this morning.
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March 2024 by Jessica Hollabaugh
Great coffee! I always get an iced coffee. Only complaint is that they gave me liquid cane without asking if I preferred liquid or granulated sugar. I preferred the granulated sugar, but it was still a good coffee. ?
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February 2024 by Taylor Williams
This is definitely one of the better locations! The staff is friendly, the line goes quick inside / out.
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December 2023 by Michael Zembower
Freaking cold in the lobby, no way could I take my coat off. It is that way every time I go there.My food was set out without the workers calling out what the order was and to complicate it they put it with someone else's drink causing me to believe it was not my order. Better training would be advisable.Dietary restrictions: Absolutely no options for gluten free, shame on Dunkin .
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October 2023 by Matthew M.
Horrible service 6- close shift is horrible sat in line for 25 mins line didn't move. 7:19pm
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October 2023 by Ashlie Elizabeth
Why is it every time I come here their oven is always "turned off" for the night? When it says they serve sandwiches all day and they close at 11 pm? I have ordered a sandwich here before at night with no issue until recently. My best friend and I come here all the time. Because of our schedules, we hang out around 7-8 pm and I order around 8:00-8:15, shortly after I arrive. They close at 11. I can understand 10:30 pm, but why are you closing your oven at 7-8 pm if you close at 11 pm??? Almost every time I try to order a sandwich, they always say they can't when Dunkin is supposedly "all day breakfast"
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September 2023 by Logan
Came here today 9/26. There is a sign next to the menu drive-thru saying a free donut with a purchase of a medium iced coffee (for reward members only). i am a reward member, had the cashier scan it, and she just said “it’s not working”. so i tell her what their sign says outside. she then walked away to ask someone else. a guy came over saying it was only with a purchase of hash browns or munchkins also. i was like what? not what your sign says outside!! they were literally acting like they had no idea what i was talking about. when the person in front of me got their free donut (i heard them ordering and the order taker ask which free donut they would like). but how come i don’t get the same type of service? makes no sense. if that wasn’t part of the promotion than put it on the sign. and also make sure your employees know what they’re doing because i should have gotten that donut 100% free. the employees here are rude and rush you out as quick as possible without even trying to attempt to get your order correct.
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September 2023 by denise manners
Who ever is making the signature latte is doing a great job better than any other Dunkin.?
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September 2023 by Heather Koehler
Placed an order on the app got all the wrong order.. they took my name down went back they had none of the donuts went back the next day much earlier had to wait like 25 mins to talk to a manager felt like chaos however my donuts were
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September 2023 by sarah skytta
my experience here was nothing but bad. the lady didn’t scan my code for a free coffee so i had to pay $5 extra. i was standing by the counter for 15 min just to get a plain bagel, they had forgotten the cream cheese. my friend ordered a donut, and they gave her the completely wrong one. do no go here if your looking for good, fast service.
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September 2023 by juiccymelon
Umm yeah, this place has terrible service. I ordered 16 drinks and a small crate of donuts and when I showed up 3 minutes after ordering, their eyes seemed to glaze over as I asked for my order. Unbelievably atrocious on their end.
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June 2023 by Lisa Cross
This particular Dunkin is our favorite. It is clean, they always get our order right and the staff is friendly. All the Dunkins in New Castle are filthy, orders are wrong, they are loud and most of the workers aren't friendly.
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June 2023 by sophia g. loren
The place was so filthy inside I had to ask for a wet cloth to wipe down the seats my date & I were going to sit in. No one cared about the lobby where you can sit down & drink your coffee. It was run by young kids & they're friends. There was coffee spilled on the floor where we wanted to sit, I mean a lot of coffee, No One cared. Lazy lazy lazy workers. Hope their Manager sees this review. We were appalled at how dirty & filthy it was. Someone should have kept the dining area spotless. Unbelievable!
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May 2023 by megan shuster
I ordered the plain stuffed bagel minis and a strawberry dragonfruit refresher and the staff were so nice. Specifically, Cameron, he was the sweetest and so helpful. Very patient too. This location is very lucky to have such a nice employee like Cameron.
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May 2023 by Robin McCormack
I've never had an issue with this location, unlike the one in Campbell OH or the one in Cockeysville MD. The orders are correct, food is hot and baked goods are fresh. Staff are friendly
