PetSmart is a large pet supply and services retailer offering a wide selection of products for many types of pets. The store is consistently described as clean, with full shelves and friendly, knowledgeable, and helpful employees. Customers report a very efficient online ordering and in-store pickup process, with orders often ready faster than expected. The grooming service receives high praise for doing a wonderful job. The staff is noted for going above and beyond, sharing expertise and providing careful, personalized help when selecting pets and products. They are commended for a job well done, making it one of the friendliest places to go. The store also offers services like dog training, grooming, boarding, and adoption at select locations, and they will price match other brick and mortar stores.