January 2018 by Sean R.
I would not suggest these so called 'techs' to anyone. To start, I was having a situation with my computer that I myself ended up fixing and thank god for google and forums, cause if I would have listened to this so called 'tech' it would have ended up costing me money that didn't need to be spent. So my situation and experience with their so called 'advice'. I had an issue with my computer starting on the end of December 2017. Computer would randomly reboot, screen would go black, then boot back up within seconds without warning. So after tinkering with it, checking for blown capacitors, testing the PSU, my GPU, temperatures of everything, all of it was checking out well. So I decided to give the local Computer Shop a try and see if I could get a diagnostic ran. I never even got that far. I called the place, and immediately I was met with pretty rude welcoming. For a tech, listening to a problem is kind of important (Computer Engineering Tech major here) and the man on the line was always cutting me off when I'm trying to explain the symptoms of my problem. Now this is the part where it showed me he had no clue what he was talking about. As I finally mentioned to him what error I was getting in my logs, AMD Northbridge, as soon as I said those words, the response I get is in these words "Oh! You're done friend. It's over. AMD is s**** it's why I only sell Intel products." ^^This response here, this is not something you say as a tech. For one, there was no clear evidence to support that it was the motherboard, no tests were ran, so to say this was crazy, but further more, he just assumed because it was a brand that he wasn't all for, it HAD to be just that. That is an opinion, a biased opinion that he wanted to perpetuate to say that was the culprit. Just because it wasn't Intel. But then it gets better! My desktop is not a typical work desktop, it's a gaming rig. So as he's going on about how AMD is '***** (And what kind of business talks to potential new customers that way?), I tell him it's a gaming computer and after all that tells me, sorry, we can't work on those since they are tuned stronger. Ladies and gentlemen,the telltale sign if there wasn't one already of someone who has no clue what they are talking about. A gaming PC may run more powerful, but a PC is a PC. It has a motherboard, a GPU or on board graphics, a Power Supply Unit, Memory or RAM, there is no difference but in how much power it puts out from said parts. A gaming PC is still a PC. I come to find out, in doing my own research and fiddling, where he was telling me to get a new motherboard cause AMD is '****** the problem wasn't hardware, it was a software update that Microsoft had put out around the same time my computer started randomly rebooting once a day. Their update did something, along with many other AMD users, to cause a hiccup in the board's 'thinking' and tricked it into a hard reset. The fix was literally one click of a button and now, two days later, not one reboot. So for anyone thinking to spend their hard earned money on garbage tech's such as this, save it. Go to Geek Squad cause this shop in Port Clinton, these people don't know what they are talking about. I fear how many people they have misinformed and made these people spend their hard earned money on a problem that was potentially not even there or true! When you say things based off a brand and bias, and assume that's the problem, because of a BRAND, that's bad bad work. I do not suggest these so called 'techs.'
