Advance Auto Parts at 820 13th St in Portsmouth is a popular auto parts store known for its wide selection of aftermarket products and helpful services. Customers appreciate the store for its quick and easy online order pickups, friendly and courteous staff, and professional service. Many reviews highlight the convenience of free services such as battery testing, battery and wiper installations with purchase, engine code scanning, and recycling of batteries and oil. The store offers trusted brands like FRAM, Carquest, and DieHard® batteries. While some customers experienced issues with staff knowledge and customer service, overall, the store is seen as a reliable place for auto parts and assistance. The loyalty program, Speed Perks, provides discounts on store items and gas at Shell stations. The store's efficient service often helps customers get back on the road quickly, making it a favored destination for automotive needs in the Portsmouth area.
If they don't have what you need they can get it usually in a day or two
January 2024
Younger man behind the desk is up tight and not very welcoming gave me trouble over swapping out a bad starter and he didn’t even know how to put the starter on the test mechanism
December 2023
This store is great. I love New Boston and the Portsmouth, Ohio stores. If you make a purchase online they get it ready quickly and pickup is a breeze. I definitely recommend these stores. Also employees are very nice and courteous.
