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November 2023 by Tyler Simms
I purchased a car on 9-20-2023 I drove it home and when I got there noticed a loud roaring noise in the front end, popping noise, and a site tick in the motor. The gentleman that sold me the car told me I could take it to any glockner near me to have it looked at. That was lie number 1.. so I called back and explained that the others wouldn’t look at the car cause it was a Kia ect. I was told we will fix the car at no cost to you and we will send someone to pick it up. Cool thank you. They finally come get the car on Tuesday 10-21 I called on Thursday to see if they had made any progress on the car and Jimmy tells me I’ll have to find out where it’s at I’m not sure where they took it to and I’ll call you back. Never got a call back. I called this morning 10-30-2023 and he still doesn’t know anything about my car or where it’s at ect. Now this same lot has sold me and my two sisters vehicles all in which are having issues. My job is on the line because of me having to walk to work. I work two jobs. I need a car. I was unable to get a rental car because they don’t offer anything like that. I will never send anyone else to this place again I’m contacting the BBB.
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October 2023 by Colton Hamm
Worst place to purchase a vehicle made 2 payments on my cars was told my balance was paid up in full get a call a few days later stating that I am behind and they won’t work with a customer worst experience never buy here again
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March 2023 by Pook Blanton
Very rude and unprofessional. Horrible place to get a vehicle. They "bandaid" vehicles to make you think it's okay when clearly it's not. They lie and say they fix something when it's not. Wiring was rigged up lights didnt even work. Couldnt even get it legal for 2 months. When called they wouldnt even return phone call. But 1 day late and they are calling non stop. Horrible car lot. DONT RECOMMEND AT ALL
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December 2022 by Stephanie Dunn
The lady that helped me acted like she didnt have a clue what was even going on..she was very unorganized. She had Other customers credit card information laying right out in the open on her desk right in front of me..never once tried moving it.
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November 2022 by Megan Barker
They sell lemons!! Go somewhere else before you get the screws laid to ya with no compassion! Please go somewhere else!
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July 2021 by Joe Manfredi
Extremely unhappy with this dealership. My daughter was approved for a certain amount and was told by a salesperson to come in and look at cars on lot and if didn't like what was on lot they would pull list of cars on other lots. Well got there after an hour drive to only be told no cars on that lit in that price range or at any lots. So completely lied to us the day before to come over. Bad bad business!
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June 2021 by gary stiltner
Never would I recommend Glockners to anyone again.I paid over 17000.00 for a utility vehicle there and within 2 weeks I have changed the plugs because of a miss. Started last week I have to air the 2 front tires up every 3 or four days and so I called them and they say I swear on a stack of bibles that those are good tires and was always up while hear at out car lot excuses all the way around . I wouldn’t trust ever again and that’s my opinion wouldn’t even offer fixing the tires after 17000.00 . Never again. Worst place to shop if you ask me.
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January 2021 by Jade Fuller
I’ve had a car since September 2020 not even drove it 10,000 miles yet and have had to take it to them twice now to fix the same issue I just got it back two days ago and the issue is back if asked them to trade in the car of something else since I still owe almost $10,000 on the car and they refused because they sold me a lemon and know and I will be filing a lawsuit! DO NOT BUY FROM THEM
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February 2020 by Skylar Elizabeth
I’ve had a car through them for almost a year and the experience has been great. They really make the car buying process stress free and the salesmen really care about your car buying experience. No doubt they deserve 5 stars!
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February 2020 by Sara Merritt
Great experience from start to finish! I have purchased two cars and both times the customer service was fantastic. I highly recommend Glockner Auto Credit of Portsmouth!
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February 2020 by Laura Sines
Always great customer service!
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December 2019 by Tracie Billingham
Whatever you do please shop else where for a car ,glockner will surely dissapoint in the long run.
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September 2018 by Rhonda Howard
I am very happy with the car I purchased from Glockners. Very nice bunch of people. Josh was very patient and helpful. Not disappointed at all. Thank you Glockners!
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June 2018 by Ashley Reed
Their vehicles is junk, the employees are rude and they lie to sell vehicles. When we financed our vehicle we were told that if anything happened to the vehicle they would fix it. We financed a 2010 chevy Malibu and a couple months later it started over heating and having electrical issues. We told them about it and was told to bring it in and they would take care of it we had also received a recall letter on it from the manufacturer so when we took it in to their garage we told them about that as well. After waiting for a couple of hours at their garage the mechanic tells us he can't find the problem but says he can replace the parts that's causing a problem and fix the recall but we would have to pay for it. That was just one of the many problems, another incident was about a week after we got the car one of the workers called my phone and was rude and asked about when I was going to get a job and made me fell like a pos cause I didn't have a job. When we financed the car they knew I was a sahm and that my husband would be paying the payments. They have also charged my husbands debit card multiple times without permission even after he told them not to. He always paid his payments in person with cash and after he would pay they would turn around and charge his card. The car has sat in our driveway for about a year now and we're stuck paying for it at the moment. But I've spoke with an attorney and luckily when we financed the car I recorded everything including the sales woman saying they would fix any problems for free so we have proof thank goodness now just waiting to hear back from my attorney to see what we can do.
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February 2018 by Joshua H.
If I could give 0 stars, I would. This is by far the absolute worst used car lot I've ever tried to deal with! The sticker value of their vehicles are way above the high end of what they blue book for. The sales staff were unwilling to try and work with us at all. Called into the sales manager to see if he could offer any kind of solution and he was very rude and told us to take our business elsewhere
