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February 2024 by Sukruth Prasad
Listen, I don't normally review auto repair shops because almost every single one I've dealt with has broken my trust at some point. This is not the case for AAA, Matt and Jeff do a great job communicating and never sell anything that's not needed. There have been times when they could have done so but did not, which sets them apart from 99% of shops I've dealt with. However, if something actually needs done, they will do a good job and quote a fair price. Highly recommend!
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December 2023 by Fritz A.
I will recommend Jenni Poe for helping me with my TripTik routings to Biltmore Estate, Asheville, NC and Niagara Falls, Ontario, Canada. Jenni did a wonderful job getting my TripTiks done quickly without any mistakes. Thanks again for your help.
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December 2023 by Beth Reed
Jeff the Service Manager was great! On a very busy day he managed to squeeze me in when I was in a blind. He was my hero! Thanks Jeff.
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November 2023 by Andrew Barrett
Matt helped me out on my visit and did an amazing job! He was very personable and really cared for his customers! Great experience all around.Service: Tires
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October 2023 by D Doucette
AAA Car Care Plus in Powell always takes great of my car! They service your vehicle and show you what needs to be repaired or replaced without trying to deceive you. That is so nice! I have found AAA Care Care Plus in Powell to be honest, dependable and very nice to work with each time my car has been serviced there. They keep me informed of the progress when working on my vehicle and they explain the work they performed when my vehicle is ready to drive home.Most recently Matt and Zach did routine maintenance on my car. Matt showed me the black dirt on my engine air filter and he also showed me how my tires were aging in a very unhealthy way. Matt had Zach replace the engine air filter and Matt helped me find great tires that handle well in the rain and snow. Zach did a great job putting the new tires on the car after he balanced them and adjusted the alignment. These guys are quite the team and I really appreciate them! They go above and beyond in their customer service and care for your car! I highly recommend AAA Car Care Plus in Powell!Services: Air & cabin filter replacement
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October 2023 by Adam Sanford
Used this shop many times in last several years since moving to Powell. Matt and the team there are incredibly responsive and engaged. They put in a tremendous amount of effort to make sure they have diagnosed the problem correctly before starting work and do a great job of giving you all the options. The quality of the work is top notch.Services: Electrical repair
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August 2023 by Joe Vidrick
Matt, Jeff and John are fantastic! They have saved me a lot of money multiple times. I am so glad to have found a Auto garage I can trust. Their honesty is over the top. This is my go-to garage for all auto repairs and maintenance. Thank you guys! This is a place my family can go to and I trust they will be taken care of.Services: Transmission
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August 2023 by Sean Flynn
Matt and his team do an excellent job of explaining everything and keeping you informed during the maintenance process. They are extremely responsive, friendly, and have built our trust over a few repairs. I would recommend AAA Car Care Plus Powell to anyone and everyone!
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July 2023 by Kaiden Taylor
Matt was super helpful when I went to pick up my car after needing the tire repaired. They were able to repair it and save me from paying for a brand new one. I would highly recommend Matt and AAA car care plus in Powell for your car service needs. I’ll definitely be going back.Service: Tires
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July 2023 by Colin F
Had a shock installed at an out of town service center while traveling. Came home and the shock failed, so it was unsafe to drive back to the original shop. Reached out to AAA Powell for help and from the first call, through the drop-off, follow-up and confirmation, the team (especially Matt) was accessible, responsive and went above and beyond to help navigate the warranty issues in addition to completing the repair. This was my first time at this location and I intend to be a regular customer going forward.Service: General repairs & maintenance
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July 2023 by Ann A
Great experience getting an oil change/tire rotation today! Appointment was at 10 and was done by 1030. Excellent customer service. I will definitely return!Services: Tire rotations
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July 2023 by Nicole Stone
Staff is super friendly & will not perform anything they feel is unnecessary (while showing how and what is done is necessary). My family lives closer to another AAA but comes to this one because of their customer service and reliability!Services: Tires
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July 2023 by Keith B.
Costco had this as one of two locations to check my car alignment. Their tire techs said my alignment had to be fixed for their warranty to be included on the tires. Came here, in and out in 15 minutes with the verification that it wasn't needed. No hassle, no fuss, no issues. Love it!
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May 2023 by pyper keller
I’ve NEVER written a google review before— but the kindness & services I received at this location were AMAZING! My car’s rear brakes were in horrible condition and the manager Matt went above and beyond to help me with repairs and saving money! He went as far as replacing my windshield wipers & air filter free of charge (on top of the oil change & brake repairs I needed done) It was a great experience and everyone there was very friendly and helpful with all of my concerns! Thank you for everything!!Services: Air & cabin filter replacement
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May 2023 by Amanda T.
Matt & John are excellent to work with. So thankful for their hard work and honesty.