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March 2024 by Max Power
They are not even open banking hours they are only open M-F 9-4 and Saturday 9-1, pathetic. I want to withdraw more cash than the ATM will allow and when the lobby is only open 39 hours a week it makes it tough
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March 2024 by Aziz Mee
GO TO CHASE Bank! Most useless huge building in the middle of the Powell with most uninformed and incompetent employees that behave like they work in a White House. You asked them questions relating to banking they stare at you like they got no f clue and instead print you out 20 pages of terms conditions for to take home and read. Bizarre
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December 2023 by Tim Ostate
A terrible and horrible experience. Have a 10:30 appt and don’t get seen until after 11:00. Can’t close an acct without an appt? I will NEVER step foot inside or do business again with BOA!!!
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December 2023 by Michael Slominski
I have attempted to call this financial center 5 times and the automated phone message keeps informing me that everyone is busy helping another customer. Wants me to schedule an appointment. YOU NEED TO HIRE MORE PEOPLE. If I wanted to spend my time coming in, I would have scheduled an appointment. Chase picked up my call immediately and answered my question. BOA keeps wondering why more and more of my money is getting transferred to Chase banking
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May 2023 by eko
GREAT SERVICE, I love how a kind woman, her name was Mary or something and she helped me even I was just a regular person. Really appreciate it
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February 2023 by Ira Oleskiv
Poor customer service. Don’t waste your time . Trying to schedule other branches.
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November 2022 by Daniel Bai
Great service. Helped me with notarizing a form for transferring money to BOA and also helped fax forms to BOA credit card. I just wish the BOA Credit Card company was more transparent and helpful with credit card applications.
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October 2022 by Jon Colcord
Only one teller to deal with every customer.
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October 2022 by Ayaanah Johnson
I must say this is by far the best structurally designed Bank ? Of America I've seen literally EVER..... I LOVE THE ARCHITECTURAL DESIGN that was chosen for this building.
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September 2022 by Usman Nasar
Bad Experience customer service not good
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August 2022 by Norman Snook
Ohio BofA's are kind of weird. With one teller hidden in a cabinet in the wall. So better hope there isn't a line when you get there. But the staff are helpful, and the bank is fine.
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June 2022 by Elizabeth Williams
We do a lot of business in Powell, Ohio and even though our account is not with this location the staff is always very helpful.
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December 2021 by Maxi elgallo
(Translated by Google) they speak Spanish?(Original)hablan español?
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September 2021 by Rnda Walid
Thank you so much amazing team helpfully with manger
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May 2021 by Gerardo Hernandez
Terrible bank and branch. They cancelled my small business account for no reason at all (probably because I am Hispanic and must be a criminal). Then they my held my balance for awhile without any access. Finally they sent a cashier’s check made out to the business but when I tried to cash it as the sole manager of the business and account they told me they could not do that. So I really need the money now but have to wait until I open a new business account with another bank, deposit the check, and finally have access to my money. No explanation given about anything...why the account was closed, why the check was delayed, why they can’t cash it. The manager is worthless at this branch. Terrible.
