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June 2023 by S W.
Please stop self checkout and teach your employees to save their personal socializing for their break. Our last 2 visits to your store were abrasive due to the little dark haired girl at the cash register that was blatantly annoyed with us that she had to end her conversation with her coworker to check us out. She was so rude! This time we went to self checkout and she hung over our shoulder like we were trying to steal something...asking us if we scanned every item. For all of that, she could have just checked us out herself! Menards still has employees checking people out and we don't have to wait for them to stop conversing with their coworkers; they are very nice. Walmart has self checkout and doesn't need to post an employee over the customer's shoulder to ask them if they scanned everything. They have cameras. Why don't you invest in some. Maybe then, people won't want to go to Menards instead. This is our last trip to your store!
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May 2023 by Anna H.
I needed a couple of specific items and asked two different team members for directions.Excellent customer service and I like the self-check outs.
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May 2021 by Eric W.
I do not like writing reviews, but my attempt at buying a mower at this location was such a disaster I feel like it deserved one. I'm not even going to say anything negative, I'll just type out the timeline of events and you can make your own opinion of it. May 11th-Talk to employee at the store about buying a John Deere S160. Was told even though the floor model was gone to come back in the morning because they had 6 in stock. May 12th-Go back to the store to buy a mower. Different employee tells me they have no idea why someone else told me they had any in stock because they have 0. BUT, if I want to place an order I definitely should because they have some coming on Friday the 14th and it will be ready for me to pick up from the store after 10 am on Saturday the 15th. I buy a mower. May 15th-Talk a friend into breaking away from his weekend family time to go to the store with me in his truck to pick up the mower. Get to the store for yet a different employee to tell me they have no idea why anybody told me they were getting a shipment in because that wasn't true and they have no mowers. Stand at the desk for 45 minutes while the associate "clears everything up" and politely apologizes, gives me $80 back for all of the trouble, and promises me that a shipment is coming in on the 16th and I will have my new mower delivered to my house on either one of the 2 days I told them that I would be able to be home, the 19th or the 21st. May 19th-Receive a phone call from a different employee stating that my mower will be delivered on the 20th, the only day I asked them not to deliver it because I work 13 hour shifts and I didn't want a $3,000 mower sitting in my driveway all day long. Her response, "well so what, you live in a bad neighborhood or something?"May 20th-Receive a phone call while I'm at work at 7:45 in the morning from the Home Depot delivery guy picking up my mower from the Gahanna store asking me if I bought a used/damaged lawnmower because the mower at the store with my name on it had sun damage around the cup holder and had clearly been used. I politely called him back and thanked him for notifying me, but I informed him that I paid full price for a new mower. Mower stayed at the store. May 20th (later in the afternoon)-Receive a call from an employee at the original store stating that the shipment of mowers never came in and it would be in my best interest to just cancel my order and place a new one online. I asked them about the mower from this morning that was at another store with my name on it and they said they had no idea what I was talking about. Also, in order to get my money back I would have to stop by the store because I made the purchase with cash. I did not make the purchase with cash, I used a credit card. They would not return the money back onto my credit card because they were adamant that I used cash.I call the Gahanna store asking them if they had a mower there with my name on it. They said they did, but it was definitely used and had some damage around the cup holder. I go to that store after work and they at least thankfully returned the money back onto my credit card. Unfortunately they said the other store had already given me back $80, so there went the "discount" that the employee at the other store attempted to give me for my troubles. I tried to explain why I was given the $80 back, but I decided to not push my luck after I saw the very confused and puzzled look on the employees face. I asked her if the mower was still in the store because I would be interested in seeing it and hearing what the selling price would be, to which she told me "oh no, I'm sure they put it back on the truck and sent it somewhere else." On my way out the door I decided to walk by the mowers, which were located about 10-15 yards away from the desk I was being helped out. Of course there on the floor was the mower that the delivery guy had called me about from earlier in the morning. He kindly took a picture of the damage and sent it to me,
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February 2021 by Valerie C.
Employees are very knowledgeable and obviously have years of experience DIYing around the home. We have had some projects we weren't exactly sure how to execute. Went into Home Depot and the employees there pointed us in the right direction. They will open packages of screws to see if the fit is right for the piece we brought in. If you don't have the item, they will encourage you to buy several sizes and just return what doesn't work, even if the package is open. It's great, because you aren't risking buying the wrong ones and getting stuck with them.
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January 2020 by NewNeoMasterExtreme
Plant prices are a tad bit expensive but service is exceptional.
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January 2020 by Linda Hovatter
Polite people quick in-and-out easy access
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January 2018 by Whats To Eat B
The team at the depot each time I have gone have always been helpful and friendly. Enjoy the garden section and all the gardening tools and accessories I need for my garden.
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January 2017 by V Chava
Good one but they don't carry wide varieties. Just the fast moving items. Nice plants collection.