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March 2024 by Nathan Ross
Made what I thought would be a complicated tax return very simple
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March 2024 by Neela Manendo
The receptionist Laurie or Lori was AWFUL, horrific. I’ve never been treated so rudely in my entire life. She followed me outside and CURSED at me!!!! It was an awful awful experience. We’ve been H&R costumers for 15+ years and we will never go back. Lost our business!!!!
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March 2024 by sahaj patel
Zoe is awesome!
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April 2023 by Kelly Coughlin
Super great experience working with David Holt at H&R Block in Powell. Highly recommend, he went above and beyond and found tax credits we should have received last year that our prior provider did not find. Hands down plan to work with him again next year!
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April 2023 by Ashley Cottingham
If you are a independent contractor, just don't. And Don't drop them off for them to be done either, always better to be there in person so you see and can have all information put in.
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April 2023 by Alisa Weatherby
Would never recommend going here. Especially never book with Zoe . I booked my appointment month ago . Got weekly annoying txt messages to confirm my appointment. I got there 15 mins early today . To find out Zoe over booked herself and sense I was new customer she couldn’t do my taxes was going to do other customers. Zoe in the meantime was leaving out of the country so couldn’t do mine . But I could leave my taxes and she could see if anyone else has time . Like I’d leave my taxes with someone the can’t even book appointments right . Seems to be a common problem with this place . Will never be back .
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February 2023 by Brian Gifford
David Holt is the best. No need to worry when the return is complete.
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April 2022 by Rose Karr
I am furious over the treatment of my son, a first timer at your office, by David. We made the appointment with David well over a month ago for 7:00 pm Monday and received annoying weekly reminder calls and texts about the appointment.My son arrived 5 minutes early. He waited a half hour. David came out to greet another client, saw my son sitting there but did not acknowledge him. RUDE, SNOBBY and UNPROFESSIONAL.Zoe finally came out and told my son that David was double-booked and that she could do his taxes. She is wonderful, she does my taxes. This 1 star rating is for David, not Zoe.I am angry that, somehow, David was double-booked...how does that happen??? And angrier still at how he treated my son. Shame on him and shame on your office for hiring someone so rude. We pay a fortune to get our taxes done there. The service should be top-notch.
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April 2022 by Christine Dicarlo
We had a really great preparer! He was efficient and knew his tax laws and information.
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April 2022 by Patricia Long
Quick fast and personable completion of my taxes
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March 2022 by OmniTek Silbear
I was kept waiting in the lobby for the first appointment and then told that I had a unique situation. came back 3 days later or so or second appointment was told we can't do your taxes. I explained the same things that I did on the first day about the stimulus check and possible tax credits. filed my taxes got the minimum amount done and got $200 taken out of my taxes. when I could have done it online through an app like TurboTax paid less and got the exact same amount without a quote unquote tax professional . I would just use TurboTax or avoid this particular place as the h&r back in Georgia was sure a lot better than this. then after filling out their survey I got a message from the office manager saying she'd like to discuss why I left such a negative review. only to be told she couldn't send me an email due to it going to draft and that my CPA was wrong. save yourself $200 don't go to these people.
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February 2022 by Critical Thinker
I don't know about their service, but the agent I had appointment with wasn't even there. People's time shouldn't be wasted. Very unprofessional.
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February 2022 by Kristall Ojeda
We have done our Taxes with Zoe for the past 3 or 4 years. 100% trust her and the work that she does.
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October 2021 by Alicia Amburgey
I'd give less stars to this location if I could. They put zero effort or urgency into what they are doing. It's certainly not $300-400 worth of effort, which is what they charge you. We dropped off our documents at 11am and were told he would "get started and call us in a few". We called him at 5:30pm (they were closing at 6) and he hadn't even looked at them yet. After we had to correct them on 3 of their "missed" adjustments where they were clearly rushing through it, we decided we would rather pick up our documents the next day. We get a call from the front desk person (who is making $9 an hour) at 6:30pm, that they were told to stay and wait for us and they wanted to know if we were still coming.
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October 2021 by Heidi Beister
This process was easy and painless. Mr. Davis was very professional and proficient. However, I typically file through Turbotax which is much less expensive. As such, I will likely return to using TurboTax to save money.
