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September 2023 by Sue Andreas
Went into this branch to open a money market account with a 5.5% interest rate. Took 4 visits for my husband and twice for me and we still did not get the paperwork signed. There is some kind of an elusive promo code needed to open these types of accounts but no one knows what it is nor do they care to find out. All they want to do is get you to buy their annuities and mutual funds. It seems as once we told them we weren't interested in that they could never get the job done. Rep was late and unprepared for every appointment. I ended up going down the road to their competitor, got all the paperwork done and funded within 15 minutes and I was on my way without an appointment. I may be old school but when I worked in banking if I would have made a customer wait and come back 3 times I would have been fired. Guess it's just a difference in the times but customer service certainly is not a priority in this branch.
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August 2023 by Jen Giallorati
I’ve been dealing with Huntington bank for biz & personal for years. I’ve always had great experiences with everyone especially Eric at the Hilliard then Sawmill location & Morgan at the Hilliard Giant Eagle location/also when she moved to the Powell Market District location. Today at this location, the customer service was absolutely horrible. I can’t believe I was treated this way. I’m going to have to drive further to other locations where the employees actually care about doing the right thing for important customers or consider banking some where else.
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July 2023 by Lucas Suddreth
Opened up an account after moving to the area. The staff were very helpful and kind. This means a lot considering we have two young kids.
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March 2022 by Jarrod Powell
The other branches in this area seem to do a very good job, This branch unfortunately seems to do a very poor job at anything outside of taking your money as a regular deposit. Anything else seems to be too complex for this location.
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September 2021 by Minas Sarakinakis
I visited a branch for a simple procedure of depositing cash and foreign exchange in my account. A two to three day process, took over 2.5 weeks, 5 phone calls between the branch and the 1-800 number, spoke to three reps, two supervisors to finally resolve the issue. Worst part NO communication or updates on the part of Huntington, terrible customer service. I have been a customer for over 30 years and I have never experienced such luck of training and knowledge of procedures other than a simple deposit.
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March 2021 by Alex Ribble
This is the best branch that I have been to in the Columbus area. Their staff are all very friendly and helpful. Their branch manager Chris Orndorff does an excellent job!
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February 2021 by Naiel H
I have 2 business accounts with Huntington and I have been dealing with this branch for over 5 years and they have been good. Now they have a new manager, Christopher O. and customer service have gone to being absolutely terrible. This branch can't do any transaction more complex than a simple withdrawal or deposit. If you have a need for business banking don't do it here.
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August 2019 by Didier Diamante
Excellent Customer service !! Thanks !
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August 2018 by Kelly Bond
Wonderful service, found ourselves in a last minute crunch to have a document notarized before my daughter's driving test. They were super kind and helpful and had us out of there in no time. Would recommend this branch to anybody!
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August 2016 by David Larcomb
I have had nothing but good business with Huntington Bank It is the best. Well recommended.
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February 2015 by Chris Nowacki
What a fantastic bank!! I am continually impressed by the excellent customer service and professionalism of the entire staff at this particular branch. In my experience, I have always been greeted by name as soon as I walk in the door. The tellers are very friendly and efficient. The manager, Jeff, is one of the most friendly people you will ever meet and genuinely seems to care about his customers. Our banker, Mark, has always very helpful and responsive whenever we have had any questions. Both Jeff and Mark spent a lot of time with us to ensure we selected the best products for our needs personal and business needs. Jeff and Mark have called several times in the weeks and months after the accounts were created to check up on us and offer their assistance and advice. It has truly been a pleasure doing business with this branch.
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September 2014 by Jeremy H.
Pretty decent branch. It's newer inside and easy to access. The staff is always friendly and I've never encountered a line. I used to bank at the branch on Powell road but they consolidated branches awhile back and move our accounts to this one. The one on Powell Rd was slightly better as the manager and staff would remember your name if you came in more than twice in a month. Huntington has a great online banking system including mobile check deposits from your phone. I can access more than one account such as my daughters from my debit card at any ATM. They have great rates on home equity loans. Feels much more homey and local than Chase or PNC.