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“I have visited the store frequently everyone is alway polite knowledgeable friendly and helpful but today was above and beyond I needed to make copies and the gentleman helped me I wasn’t sure how to make the copies bigger so my insurance company could read it and the representative whose name I didn’t get was very kind very patient and it was exactly what I needed for my insurance. Can’t say enough good about them!!”
“Absolutely fantastic service at The UPS Store on Sawmill Road! I've been helped by every team member there, and each one of them has always been incredibly friendly, attentive, and helpful. They consistently go above and beyond to answer questions, provide guidance, and make the entire process smooth and fast.
The atmosphere is always positive, and you feel genuinely welcomed every time you walk in. If you need any UPS services, this is hands down the best location in all of Dublin. I highly recommend it to anyone looking for efficient, professional, and kind service.”
8:30AM - 7PM
829 Bethel Rd, Columbus
Mailbox Centers
“I've been to this location several times and have always had excellent service. Today, I brought in two large portraits to see how much shipping them would cost. Bridget was very friendly and professional, explaining the costs and handling my items with care. She was super understanding when I wanted to wait in the store so I could text my husband about whether he'd be comfortable with the cost. Ultimately, I decided not to ship the items, and since I had my young child with me, Bridget and Stew offered to let me get him to the car and bring my car around so they could load the portraits in for me. I didn't even purchase anything on this visit, and they still provided top notch customer service! I will happily take my business here in the future.”
“I had signed up for a new mobile phone service. In signing up, I received a free phone (Orbic) and a tablet. BIG mistake!
The quality of the phone was UNACCEPTABLE! All I wanted was to return it ALL! I went to The UPS Store and the employee I encountered was EXTREMELY accommodating! Did not think of remembering her name...sorry I didn't!
Great experience!”
“Felt bad because I walked in 5 minutes before close. Associate Jordan was incredibly friendly and helpful printing off a return and packaging up said return for me on something urgent. I am grateful for the professionalism and kindness shown.”
“I can’t say enough positive things about this specific UPS store. I had a LARGE amount of items to return and a staff member came out to my car and helped me carry it all inside. I ended up with a fairly heavy item that I did not ship and a kind employee, Joseph helped me get it back out to my car! The staff were so kind, friendly and helpful! I would go out of my way to come to this location again! Thank you so much for your help and patience!”
“Imagine all of the services of the post office, but with no long lines and good customer service. It does exist and can be found in a shopping center in Upper Arlington. They have shipping and mailing services for USPS, Fed Ex and UPS all in one place, which is really convenient. They also offer printing services, but I have never used those. I believe it is under new ownership, and they really brought the business back to life. They are closed on Sundays.”
“Always have a good experience when shipping my packages. Folks working there are always nice and helpful even though some of the clients appear to be difficult…”
“The staff is always really helpful whenever I visit. Sometimes working together to answer questions I might have. I was shipping a very large package and they Or easily able to answer all of my questions.”
8AM - 6:30PM
2783 Martin Rd, Dublin
Mailbox Centers
“This is an Amazing store with great customer service! Please stop coming into franchises and expecting not to pay for materials YOU need to complete YOUR shipment. The UPS Store is not required to tape ANY box in which the customer did not pay to ship at the store.
It’s taking responsibility for YOUR box if something were to happen just because they tapped it. BUY TAPE or stop shipping/returning stuff. It’s not fair to have to run a business and buy everything for the customers to COMPLAIN about a policy that you can GOOGLE. You go run a business and have your customers make complaints about you not giving free materials, it’s actually crazy to see these reviews and entitlement!
Stop blaming that amazing woman Tiffany! She is there by herself every time I come in and does an excellent job at connecting with her customers. If you pay attention while in the store and stop worrying about tape you would see how many people genuinely love the store!
Stop coming into the store feeling ENTITLED to supplies that should be purchased. If you want FREE tape, go to the store who chooses to do it for free regardless of UPS POLICY. maybe they have the money to do that and that’s great but stop trying to knock down a business for simply following the rules!
Also, if you packages don’t get scanned in CALL UPS CUSTOMER SERVICE! All of this information is on Google. Stop trying to blame this store for everything UPS. They do not put the packages on the truck and ship them. If you have a problem The store can not help and has to take the same avenue you do to solve the problem. Which they are also not required to do because The UPS Store and UPS ARE SEPARATE ENTITIES!
they try their best but y'all are expecting miracle workers and it doesn't work like that. Blame the truck drivers for not scanning in your package or ask for a receipt so you can physically see your package be scanned and if any problems occur after… it’s because of UPS not this UPS STORE”
“Everyone is great! They even went out of their way to get a package to me.a package from china only had my email address and phone number so they called me before shipping it back. Great service. Thank you ?”
“I always have a great experience at the Polaris UPS Store. The associates are kind, helpful, and hard-working. They make a mundane errand much more pleasant than expected. Thank you!”
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“The best UPS Store around! I'm in here at least once, if not twice, a week, and the staff is always so welcoming, friendly, and kind. They always make small talk and make you feel welcome. I genuinely enjoy coming here!”