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October 2023 by Max Starvaggi
Had a reservation for a cargo van a week before my move, called to confirm the day before my pickup date and was told there are no cargo vans within 50 miles for pickup. Had downsized belongings after booking van with the plan to have an easy, light cross country move, but instead was given the option to upgrade to an unnecessarily large truck or to cancel (I canceled)
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August 2022 by Cliff Reece
Even though the website offered what we were needing, this location did not have what we needed, thus left disappointed and without any direction from Penske on where we could obtain what we needed…and not sure why the weekend hours are so limited for a place like this, that specializes with towing and rentals.
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September 2018 by Renee Riffle
If you are used to moving truck rental from U-Haul or Budget then your jaw will drop when you find out the prices to rent a moving truck from Penske. After receiving a quote from U-Haul at $45 and budget was right there in the same ballpark, I call Penske and I'm quoted over $200 for a smaller size truck... I asked if it was a mistake and then I asked if it came with labor to load the truck, after the representative didn't find the humor in my comment, I politely declined their quote
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May 2018 by Joyce Walker
I had called you on 5/16 to rent a 16 ft truck for the 26th. You said everything was good. I rented from Home Depot in Lewis Center to pick up at 8:00 am. When I got there they told me the reservation was not finished in the computer. Causing me me take a cargo van instead and making more trips then I wanted. Then when I went back to drop it off they charged me xtra for the mileage. I want to know what you are going to do to make this right. I will call your office on Tuesday. And then maybe I will change my review.
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August 2016 by Mark Dickson
Disorganized. Terms of agreement are far worse when you come pick it up after booking online.
