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March 2024 by Madison Gartner
Best service I’ve ever experienced at a quick stop shop. Glen, Sam and Jonathan were so helpful and provided great customer service. This will be my go to place for future services!
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March 2024 by Brad H
Troy, William and Jonathan all did a great job as a team! Very knowledgeable on the products and really nice guys.
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March 2024 by Holly
I always take my vehicles to the Valvoline Instant Oil Change here in Powell and these guys are amazing. They’re always kind, courteous and professional and they get the job done quickly. I go there mainly for oil changes, but I’ve also used them to change my transmission fluid and replace my air filters as well. Occasionally I’ll even drop by to ask them to top off my fluids and fill up the air in my tires which they gladly do for no charge. The pricing is fair and I always have a coupon waiting for me in the VIOC app. Keep doing good work guys! Thank you!
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January 2024 by Joe M • 13 years ago
Valvoline Instant Oil Change consistently delivers a swift and reliable service for your vehicle's essential maintenance needs. The efficiency of their process is commendable – you can count on a quick oil change without sacrificing quality.The knowledgeable and friendly staff at Valvoline ensure a smooth experience from start to finish. They take the time to explain the services offered, making even those unfamiliar with automotive maintenance feel at ease. Their commitment to customer service is evident, and you leave with the confidence that your vehicle has been well taken care of.What sets Valvoline apart is their emphasis on transparency. The technicians walk you through the entire process, showcasing the used components and explaining any additional recommendations without pressure. This transparency builds trust and establishes Valvoline as a service provider that prioritizes the customer's understanding and satisfaction.The convenience factor is undeniable. With no appointments necessary and a quick turnaround time, Valvoline Instant Oil Change is perfect for those on the go. The waiting area is clean and comfortable, offering a pleasant space to relax while your vehicle receives expert care.In summary, Valvoline Instant Oil Change is a reliable choice for routine automotive maintenance. Their commitment to efficiency, transparency, and customer service makes the oil change process not just a chore but a hassle-free and informative experience.
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December 2023 by Linda Nguyen
My brother Brandon and my father in law had a terrible experience at Vavoline when they took my 2017 Honda Fit for an oil change. After the supposed service, they paid and left, only to immediately notice a clicking noise while driving. Pulling over, they popped the hood. They discovered oil leaking all over, both inside and outside my car.Upon calling and speaking to the manager, Tyson, they sent mechanics to clean up the mess. This took about 30 mins waiting for them and another 30-40 mins to clean up the oil.The issue is that the mechanic didnt put on the rubber gasket on correctly. They rushed it and made this mistake.They tried to offer us free oil changed for the future. But we asked for a full refund instead.While Tyson promised to cover any future issues and costs, the initial incompetence and the hassle of dealing with oil leaking everywhere were extremely disappointing. It's worrying when a routine service like an oil change results in such a mess and a promise of responsibility for potential damages rather than getting it right the first time.
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December 2023 by carol g ive
Super helpful and quick service. Went here to get air took 3 minutes and they didn’t charge me. Everyone was super friendly
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November 2023 by Kahn Demko
Excellent customer service still exists! I usually change my own oil to save money but I was short on time and getting ready for a road trip, plus way overdue for one. The staff were very friendly, professional, fast, and knowledgeable. No pushy up-sells, only suggestions. I wish I could remember their names to give credit. Prices are very reasonable for what you get as well. I think I’m done doing oil changes myself and will be making this place my regular spot. Thank you so much!Service: Oil change
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November 2023 by Liz Poprocki
Recently went in for a long overdue oil change. Historically, mechanics and others have chastised me when I have gone too long in between oil changes. This was not my experience at this Valvoline location. These gentlemen were kind, understanding of my circumstances that led to the long awaited maintenance, and never once made me feel incompetent. I know my way around my car and can do many things on my own. They assumed these things instead of assuming I had no concept of cars which is unfortunately typical in these situations. I will absolutely be making this location my go-to stop for oil changes and check ups. Thank you!!
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October 2023 by Mark Downing
My daughter and I went in to get an oil change. Angelo informed us that we still had another 1200 miles before the next recommended service interval. Angelo was very professional and I appreciated him shooting straight with us. That is why we are long term customers of the Powell Road Valvoline location for our 5 vehicles!
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September 2023 by Justin R.
went there to just to get an oil change and they never really gave me a price till they were finished. they messed up all my information. and all in all we're just not really of help, the people that did my oil change were just spotty and shady the entire time,
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August 2023 by Fa Ab
Went there yesterday and all the guys were great and knowledgeable. I won’t go anywhere else again! My car has a very low profile, so they made sure I was on the lane that wouldn’t damage the underside, and were super careful guiding me in the garage. I’m very pleased with with the service there!Service: Oil change
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August 2023 by Chelsie Mitchell
This was my first time getting an oil change somewhere other than the dealership and I was very pleased. Sam, the manager was fantastic. Very friendly and even helpful in showing me how to reset my oil change history on my car. Additionally, I would like to add that he was mentoring two other obviously new employees, as someone in management myself I respect/admired his leadership and patience in showing them the ropes. It was awesome to see someone so young doing such an awesome job all around!
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June 2023 by Hannah Hitchens
Very friendly, professional, and helpful! My first time at a Valvoline ever, and I was visiting from another state, and the experience was perfect. Thank you!
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June 2023 by Bethanie Tilley
This location time and time again provides the BEST customer service and experience 10/10. I am always so blown away with them and how quickly they get us in and out! Thank you as always!
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April 2023 by Greg Freeman
Quick, clean, profeesional, knowledgeable serve shop. Was in and out in roughly 20-25 miniutes, zero wait time. Fast friendly and convenient!Service: Oil change
