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July 2024 by Shannon Woody
I have always gone out of my way to come to this Verizon store. I have had issues with poor customer service at other locations, but never this one.
All the staff I’ve worked with actually take the time to help you, walk you through plans, phones, etc while being friendly and beyond helpful.
My last experience was with Eriq, Ethan and Christina and each one gave me excellent service. I highly recommend this store in Columbus.
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July 2024 by Hadi Abusharkh
Eriq W was very patient and helpful.
I really like that in a salesman
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February 2024 by C Michelle Ventura R. DESIGNS
Colin the Verizon Representative went above and beyond. Colin, took as long as it was necessary to fix my issue.Dq and Ethan are also very dedicated and extremely helpful. I will highly Recommend these wonderful individuals to assist anyone with any cell phone purchases or issues.Very impressive and 100% satisfied client. Thank you, Verizon!
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December 2023 by Diya E.
A Disappointing Transition to Verizon: A Customer's Perspective2023 I recently made the switch to Verizon after years of being with AT&T and T-Mobile, and to say that my experience has been less than stellar would be an understatement. The transition to Verizon, which I hoped would bring about improved network coverage and service, has turned out to be one of the worst decisions I've made in terms of mobile providers. One of the primary reasons I decided to switch to Verizon was the promise of superior network coverage. However, I have consistently encountered dropped calls and poor signal strength in areas where I never had issues before. This is particularly frustrating, considering that one of the key selling points of Verizon is its reputation for having a robust and reliable network. Another major letdown has been the customer service experience. Coming from providers that generally offered responsive and helpful customer support, dealing with Verizon has been a stark contrast. The representatives seems more interested in sales. I moved with a promise of free phone and ended up taking 3 new devices with a resulting wopping bill of $175 per months after couple of months in an effort to reduce the bill my customer care call resulted in a bill of $311 and my battle continue with more proises and no result. This is a far cry from the transparent billing practices I was accustomed to with my previous providers. In conclusion, my experience with Verizon has been nothing short of disappointing. The network issues, lackluster customer service, billing problems, and a less-than-smooth transition process have left me regretting my decision to leave my previous providers. I would caution anyone considering a switch to Verizon to thoroughly research and perhaps reconsider, as my experience has been far from the reliable and superior service I was promised.
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November 2023 by Brian Sullivan
Ethan and Colin were easy to work with and helped me with every step of the process. They will have my business every time I need anything regarding my cell phone.
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October 2023 by Ellia Yole
Colin was very kind, patient, and knowledgeable. Thank you!
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October 2023 by Leanne Nelson
Dustin was professional, knowledgeable and extremely thorough with helping me with my purchase and change of cellular plan.
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September 2023 by Jen Hasson
I switched over from T-mobile to Verizon. They have way better coverage. My experience with Colin was amazing. He went above and beyond. He multi tasked while helping me and other customers. I'm not great with technology and so helped, took his time with me. I went to Colin in Powell.
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August 2023 by James Bice
Service beyond expected.
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August 2023 by Don Lamont
Colin was a huge help in enabling us to upgrade our phones and get a new Apple Watch. He explained all of our options and made sure our experience went well. Great customer service!
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August 2023 by Halle Rodriguez
Best experience at a Verizon location ever! Colin was amazing at helping me get what I needed and added even more value to my trip!
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July 2023 by Laura Dershaw
Colin and DQ gave me excellent customer support and service!
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July 2023 by mitch dontworry
Terrible customer service. The Verizon store just north by seldom seen actually takes care of Verizon customers
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July 2023 by Niraj Shekhar
Understaff. Good folks working here but they need help.
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July 2023 by Sven Lohse
Hit or miss, sometimes you get a really competent rep, sometimes not
