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February 2024 by C Michelle Ventura R. DESIGNS
Colin the Verizon Representative went above and beyond. Colin, took as long as it was necessary to fix my issue.Dq and Ethan are also very dedicated and extremely helpful. I will highly Recommend these wonderful individuals to assist anyone with any cell phone purchases or issues.Very impressive and 100% satisfied client. Thank you, Verizon!
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December 2023 by Diya E.
A Disappointing Transition to Verizon: A Customer's Perspective2023 I recently made the switch to Verizon after years of being with AT&T and T-Mobile, and to say that my experience has been less than stellar would be an understatement. The transition to Verizon, which I hoped would bring about improved network coverage and service, has turned out to be one of the worst decisions I've made in terms of mobile providers. One of the primary reasons I decided to switch to Verizon was the promise of superior network coverage. However, I have consistently encountered dropped calls and poor signal strength in areas where I never had issues before. This is particularly frustrating, considering that one of the key selling points of Verizon is its reputation for having a robust and reliable network. Another major letdown has been the customer service experience. Coming from providers that generally offered responsive and helpful customer support, dealing with Verizon has been a stark contrast. The representatives seems more interested in sales. I moved with a promise of free phone and ended up taking 3 new devices with a resulting wopping bill of $175 per months after couple of months in an effort to reduce the bill my customer care call resulted in a bill of $311 and my battle continue with more proises and no result. This is a far cry from the transparent billing practices I was accustomed to with my previous providers. In conclusion, my experience with Verizon has been nothing short of disappointing. The network issues, lackluster customer service, billing problems, and a less-than-smooth transition process have left me regretting my decision to leave my previous providers. I would caution anyone considering a switch to Verizon to thoroughly research and perhaps reconsider, as my experience has been far from the reliable and superior service I was promised.
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November 2023 by Brian Sullivan
Ethan and Colin were easy to work with and helped me with every step of the process. They will have my business every time I need anything regarding my cell phone.
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October 2023 by Leanne Nelson
Dustin was professional, knowledgeable and extremely thorough with helping me with my purchase and change of cellular plan.
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September 2023 by Jen Hasson
I switched over from T-mobile to Verizon. They have way better coverage. My experience with Colin was amazing. He went above and beyond. He multi tasked while helping me and other customers. I'm not great with technology and so helped, took his time with me. I went to Colin in Powell.
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August 2023 by Don Lamont
Colin was a huge help in enabling us to upgrade our phones and get a new Apple Watch. He explained all of our options and made sure our experience went well. Great customer service!
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August 2023 by Halle Rodriguez
Best experience at a Verizon location ever! Colin was amazing at helping me get what I needed and added even more value to my trip!
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July 2023 by Taylor McIntosh
The Store Manager, Colin, is your go to guy for all Verizon needs! Great customer service and very friendly!
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July 2023 by Colin F
There is a good reason for all of the positive reviews at this location. Colin provides exceptional customer service. He takes the time to ask the right questions and figure out how to best address what you need in the most cost-effective way possible. We moved over 4 lines, a device and added a new line. Not pushy at all, he offers what he has and moves on to the next thing if you are not interested. The only challenge is that there is only one of him, so if there is a line, be prepared to wait a little, he will help multiple people simultaneously, but still takes time. Highly recommend Colin and this location.
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July 2023 by Kenneth Evans
The store manager (Colin) at this location is incredibly helpful and competent. He very clearly broke down the different options for plans, which helped guide my decision making. Based on my past experiences at other Verizon locations I was expecting a lot more difficulty and confusion when examining different plans. I was pleasantly surprised at this location at how easy Colin made the process. I will be going back to this location for all of my future Verzion needs.
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July 2023 by A J
Do not purchase from this authorized dealer. Returning a phone is nearly impossible. My front camera started malfunctioning a week after I got it and if you need to replace it anywhere else but this exact location, it is literally impossible. They don’t provide a service that you cannot do yourself (I.e. backing up your phone). If you need help setting up your phone, go to a more reputable authorized retailer like Best Buy or an actual Apple Store, where there are more willing to provide support after the purchase.
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May 2023 by Nina Lee
Colin was great. Immediate attention and transfer of phone data was handled with care. My phone came in faster than expected and now I'm off and running with it. Great overall experience at this Verizon. Stopped to grab Chipotle, 2 doors down, on the way out!
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May 2023 by Wes Van Autreve
Elyssa Lunsford was fantastic. I had a lot of work to be done with two accounts and she helped to merge them together as well as adding new lines, etc.., I highly recommend her.
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May 2023 by Jestin Penn
Verizon Employees will lie to you to get more commission. If you are buying a new iPhone you are still able to use old chargers with no damage being dealt to the new iPhone, it will just charge slower. There is also a $35 fee to sit & talk to a representative. They will try their absolute hardest to make you spend the most money as possible whether that be by blatantly lying or offering minuscule discounts for more products.
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May 2023 by Janelle Grubbs
Best experience EVER!! Colin exceeded my expectations. Very friendly, thorough, knowledgeable and honest.
