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October 2023 by Kate M.
Outstanding customer service! Even though I didn't see what I wanted on the shelf, I was given fast assistance to help me find what I was seeking. Cashier was kind and patient and didn't rush me through. Appreciative!
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October 2023 by Caroline W.
The staff at this Zettler Hardware were super helpful. It's nice to be able to support a small local business with a great selection of products and fantastic customer service.
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October 2023 by Mark Fisher
What a wonderful staff at Zettler. Everyone is so friendly and knowledgeable.
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September 2023 by G Craig H.
I have bought a lot of things from this store in the past 2 months. Included among them were a defective garden hose and a toddler gate/fence still in its original packaging because 2 other identical gates i tried to use were so useless I threw them away. Today, I went to return the garden hose and the unopened gate. They said I needed my receipt. I dont keep my receipts on $20.00 items because I know any reliable merchant will stand by its product. Zettler will not. They screwed me out of $50.00 or so. But, I will never spend another dollar at the store, and i will tell anyone I know to not shop there. Bab business decision, Zettler. No, I was not trying to defraud you out of $50.00. It will cost you much more.
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August 2023 by Christine Morris
Love Zettlers!Need to update your Friday hours on Google, tho ;)
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July 2023 by kathy neavin
OverchargingManager on telephone at check counterI had to wait a another cashier to finish sweeping the floorWould not sell item at store price on their websiteTheirs was marked incorrectly at the store 1.5 x higher than what the price should have beenThat manager was worthlessI went to another Zettlers that the item was marked correctly!!Terrible customer ServiceWill never go to this Powell Zetters again!!
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July 2023 by kathy ..
The manager had me stand and wait on another cashier sweeping , while the manager was on the check out counter on the telephone Then they tried to sell me flex seal liquid at double their advertised price when I showed her the price on my phone, she states I can't override the charge, she then tells me to have a nice day mam i did tell her that was just a bunch of shit i will never use them again
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June 2023 by Eric Hilyard
Nice selection, clean store, staff wasn't pleasant at all though
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February 2023 by Justin R.
Used to love this store and have willing paid more for items because it's a local business. Well that run has come to an end over caulk. Yep, cheap caulk...it should have been simple return for a product since the manufacturer put white caulk in what should have been clear caulk packaging. I was told since I didn't have a receipt they couldn't do anything. Well that's not true, they could have returned my item and just charged it back to the manufacturer since it was there error. Guess I'm just going to buy stuff from Amazon or Big Box stores if service is going to be crappy.
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January 2023 by M House
Not sure what is going on at Zettler's, but the store sure isn't the 4.5 star store it was in the past. Stocked items lacking. On many occasions I end up at Lowe's because they are out of what I need. My most recent (and last) experience--With the assistance of a sales associate (very friendly and helpful) I was prepared to purchase 4 split ring washers(.47 each). Since he wasn't sure if they would work for my project he also recommended purchasing 4 hooks (1.19 each). The sales associate stated I could return the items I didn't need. Two days later I attempted to return the unused hooks and was told there was a 25% restocking fee...the cashier pointed to a notice taped to the counter, "...25% Restocking Fee for Nuts and Bolts." I explained that (1) the sales associate stated I could return the unused items (without mentioning a restocking fee) and (2) the hooks were not nuts and bolts. The cashier wasn't sure why the hooks were included in the policy and, in any case, could not alter store policy. She offered to call the store manager. I explained the situation to the store manager but she stated it was store policy and the cost was necessary because an employee had to return the hooks to the sales floor (25% certainly seems excessive to walk the 4 hooks back to the sales floor, but I digress). I told her it was not about the $1.19, but was about principle. (1) The sales associate told me I could return the items never mentioning a restocking fee, and (2) the sign says "NUTS and BOLTS." I was not returning nuts and bolts, I was returning HOOKS. She stated that hooks are included in the restocking policy and a full refund was available only if I had purchased an entire pack. The conversation continued to go nowhere as the store manager refused to refund the full amount ($4.76). I advised that given the way Zettler's treats customers my future purchases would be made at Lowes...the store manager was unconcerned ...Not sure why a business, especially a small neighborhood business, would want to lose a 16.5 year regular customer over $1.19. Obviously Zettler's is so busy that do not mind losing customers.
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December 2022 by Chris Ditmars
I liked that they have a decent variety of things at this store. But I couldn't find what I needed. I seen several workers I was not asked if I needed help. I started looking for help and it seemed like i was avoided. I wasn't even greeted when I walked in. I'm guessing it's because I'm in my work clothes and looked out of place compared to everyone else in the store
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October 2022 by Greg Freeman
Very clean, friendly, helpful, knowledgeable associates! Excellent Outdoor Patio/Grill/Accessory department!! Love this place!
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July 2022 by Jeff Paugh
They are always the best place of you need a special screw or part, but they also have an amazing amount of “everything” you could need for your home or yard! The staff is amazing as well, helpful and available without having to “press a button” like the big box stores!
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July 2022 by Mark Lybrook
A modern store with an old hardware store, old school attitude, and outstanding customer service.
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June 2022 by Foxx in a box
Sometimes they have that specialty thing you're looking for, sometimes they're missing something basic. Good, convenient place to stop but expect slightly higher prices than big box stores.
