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July 2023 by Marissa Dawkins
Bought brand new rear breaks in November of 2021. It’s now over a year and a half and the rotors are completely warped due to the wheels being mis-torqued. Conrad’s wouldn’t do anything about it because they only do a one year part warranty. If the part was installed properly, this would have never happened. Because of the poor labor, I had to pay for new breaks again but went elsewhere to avoid the rotors being warped again. I will never trust Conrad’s to properly install or fix anything on my car again.
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May 2023 by Colin Duffy
Came in for a leaking/flat tire. Mechanic quoted me a fair price for fixing the tire and began working on it immediately. They were upfront about the cost and would pause service if they needed to replace the tire because it would have cost more. Overall, they fixed the leak (nail in tire) and it was free because the tires were previously installed at a Conrad’s location.Unrelated but I would call ahead and make an appointment if you can. That seemed to help because I only waited for a half hour.
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February 2023 by Terry Churchill
Originally bought a set of tires for my wifes trailblazer... good tires at a fair price . .. Since that time had to return for loss of pressure issues . took care of that as well ... last experience loss of tire pressure again . made an appointment took 2 hours to repair ... I just put a set of michelin defenders on my acadia at discount tire ... with an appointment and was in and out in 36 min.
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January 2023 by Jamie Esser
My mom scheduled an online appointment and they told us how "lucky" we were that they even noticed the appointment was scheduled because 2 people over the weekends appointment was cancelled. Pat was overall rude and I came to find my steering wheel moved and a blue paper mask on my driver's side seat. It also took 3 and a half hours to do a tire change....with an appointment. They told us they wouldn't call us when it's done, but we can call them. They said that next time we should schedule out in advance for their convienence and to come back before 6 so they can get out on time.Would not recommend to ANYONE.
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January 2023 by Denyse Lipka
Excellent Service. Friendly Staff with great customer service.
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October 2022 by Duane H.
I have always received honest friendly, quality services. Their representatives explain what repairs are needed and provide a written estimate. I highly recommend this tire and repair shop
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April 2022 by 9 2
Brought my charger up there to install a new grille and new headlights and high beams. They got it done after I miss understaning over the phone
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December 2021 by Kathi Johnson
Great neighborhood service! I have been going there since they opened. When my tires are low they will have someone come out and fill them for me! No charge. I cant tell you how much this means to me!! Have always been satisfied with service there. Stays busy so thats an indication that others like this place too!
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September 2021 by Denyse C.
I live in Twinsburg near the Conrad's store. I was going to get my tires at Costco and saw the nice deal Conrad's had for a better quality all season Goodyear tire set so I decided to try them. They did great work with an alignment and quick too. A week later my antifreeze light came on in my car as I was heading to work. I stopped in Conrad's stressed that the light was on and I needed to get to work. They kindly said no problem and had once of the technicians fill up my fluid with no charge. I was so pleasantly surprised by their willingness to help me and not to charge me. I will continue to come to Conrad's in Reminderville for their high quality care for me and my vehicle!!! Thank You
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August 2021 by Julie C.
Disappointed! I set up an appointment for an oil change the night before on their website for the next day at 1:00 PM. I showed up to drop my car off at 12:30 and was told there is no way to get the service. I was instructed to call them directly the next time. I asked "why have a website the books appointments if they can't be honored"? No answer. I was told I'd have to wait 10 days before I could schedule an appointment. I 'll be taking my business somewhere else. DON'T TRUST THEIR WEBSITE!
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July 2021 by Lisa Carlin
Always good work and get you in fast.
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June 2021 by ken baris
My second time there. I was in and out in less than a hour. Manager extremely friendly. Great experience. Highly recommend.
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May 2021 by Patti Montgomery
Conrad's will never get my business again, they are 5minutes from my home and I will pass by them every time to drive another 20 minutes to have my car services, very rude and condescending
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April 2021 by Darlene Mis
Honest, friendly and reputable repair shop. I'll never go elsewhere.
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February 2021 by Tristan Edmondson
I have several cars and they seem to need a never ending cycle of maintenance. I am so thankful that I've got these guys near by. While I normally avoid these kinds of places, Conrad's (at least the one in Reminderville/Twinsburg) has proven to be a great resource for me. They've handled everything for me from basic oil changes to check engine lights, alignments and more complicated emissions work. Phillip at the front desk and the manager Jeremy have both always been friendly, honest and helpful. They hit their deadlines and pricing is always up front. I'll continue going to these guys for many years to come.
