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February 2024 by Shaunna Joy
Great service friendly fast and always has the vehicle choice I need, rates are also affordable.
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February 2024 by David Francisco
Wonderful service!
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December 2023 by Tt B
The lady(manager) who service me was awesome. She was professional, explained to me in details anything I had questions about. When I walked in the building she immediately greeted me with a big smile and as I'm walking out she said goodbye with a big smile. She made my day. First time here and it will not be my last time. Thank you
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December 2023 by Ruth
The staff at the location is fine. But the Amazon 10% gift card promotion is a scam. I had to contact AVIS customer service to ask why the gift card was not added to my account. After several emails, their conclusion was - please contact Amazon.... waste of time. And no real promotion. Just a scam.
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October 2023 by Tamara Shackelford
The staff is EXTREMELY friendly and always ready to help. I have been renting with this team for three years now and ALWAYS receive AMAZING customer service.
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August 2023 by Eric Lund
Had same interaction others have had. Made reservation via 3rd party, went in and lady laughed at us at front desk saying they didn’t have a car for us. Was no help in trying to figure out what happened.Just most strange customer service experience overall. Not upset. Just confused.
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August 2023 by Laurie Wilson
Debbie is awesome! She works hard to make sure her clients are satisfied with their rentals.
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August 2023 by JULIA CONRAD
Great rental experience. Friendly staff and easy to make changes as needed with rental. Rental (Suburban) was clean and accommodated us perfectly!
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July 2023 by Michael Kozanecki
This Avis location was my go to years ago and everything was always fantastic with them. No complaints whatsoever. Moved away for a few years and came back to Ohio. I moved away from Reynoldsburg, but I rented from this location again and found the service was just as great as its always been. The very friendly lady at the front desk had me in and out in a few minutes. Even offered up a choice of vehicles and recommended a newer model. Rental was great and return was easy. I rent quite often and will always return to use this location!
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June 2023 by Dominique H.
Tried to charge me for damage I didn't cause. Got it reversed by corporate. Will never visit this location again due to their dishonesty!
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April 2023 by Lori Burroughs
I made a reservation received a confirmation went to pick up rental and was told they DO NOT HAVE ONE!! I was told it did NOT mean anything that I had a confirmation number and she laughed and told me there was 9 others in front of me. When I asked her why they showed availability on their website and allowed the reservation of there was no availability she told me "that's life" ??? She was incredibly rude and didn't even offer to check and see if there was availability at another near by location. Wasted my time and milage coming here. WOULDNT RECCOMEND TO ANYONE, DONT BOTHER WASTING YOUR TIME!!
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February 2023 by Beverly Holmes
Being able to rent from a neighborhood business is much faster than having to go all the way to the airport. The agent attending to me was friendly and courteous
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January 2023 by Linda Scott
Good quality for the price. Very clean vehicle. Friendly and efficient personnel.
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October 2022 by Jeez
Will not recommend nor ever use this location. Made a reservation online and rude woman at the counter simply stated “I don’t have it” when I stated I made a reservation. I did not understand what that meant if it wasn’t in the system yet or if it wasn’t in their system because I had used Priceline. It was like pulling teeth to get clarification on what she meant. She just waved her hands and said she only had 5 cars and 20 reservations. Very poor customer service and I will not be back ever! Corporate needs to retrain these so called customer service representatives who work front desks
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September 2022 by Lamont Caldwell
I highly recommend the Reynoldsburg branch location. Debbie does an incredible job of providing 5 star customer service.As a frequent renter, I have been using the airport location as a result of availability concerns. I have reserved cars well in advance with other car rental companies only to arrive to find no car available. I have not experienced this frustration with Avis and the Reynoldsburg location.In addition to offering flexible hours, each vehicle I received from this branch was great and always on a full tank of gas. There is nothing more disappointing than picking up a rental and your first is the gas station to fill up.Thank you Debbie and Avis for 5 star customer service close to home.
