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January 2024 by Colene Perry Ross
I did a pickup order it was the holidays so it wasn't super quick but very organized
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January 2024 by Joan Adkins
Since when does this brand not guarantee their product? I have spent hundreds of dollars on candles at this store alone. Only one time did I get a "dud". A candle that won't stay lit or burns uneven. I tried to get this thing to stay lit most of Christmas Day with no luck. The only other time this happened, the store let me exchange with no problem. This time I was told there are no returns. They didn't even look at the candle which it was obvious defective. I mean seriously? Who would return a candle otherwise? I will not be returning to bath and body works unless this is corrected. So very very disappointing.
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December 2023 by C Bear
Well stocked store, friendly employees
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December 2023 by Angelina H.
I ordered candles from this company through Facebook and paid for my order and never received them
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December 2023 by Princess
I had the best experience. I was looking for a specific scent and Topher was so nice and helped me find it. He also recommended other items to me. It’s so nice to have friendly faces! Some of the the other girls I come in contact with have been rude. You guys need more employees like Topher!
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December 2023 by Sherry Mcdonnell
I Absolutely Love this Store, I am Like a kid in a candy store, The store is Always Spotless The Employees are So Nice and Helpful, Always Have stock. RECOMMEND to All
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October 2023 by Gabe Wareham
Went into the Taylor square location and was told by the greeter about the buy 3, get 3 free deal on all skin, body, or face care products in the store. So my girlfriend and I got 6 items all within those parameters and got to checkout just to find out that only 2 of the 6 items we selected were apparently part of the deal!? Two of the items we picked out were soaps, one was a bar the other foam soap for hand washing, yet only was the bar part of the deal. How does that even begin to make sense? No one told us what was or wasn’t included, only thing the greeter said was skin, hair and body care products were apart of the deal, nothing else. And all the cashiers were repulsive when I asked how the products we chose that all apply to skin were not part of the deal. 0/5 would be left by me if possible. Horrible experience, customer service, and explanation of how the deal worked. Feels like an absolute scam.
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September 2023 by Diamont'e Buchholtz
I live in Memphis, and for some reason I’m getting constant transitions from this store. The bank told me to call them so I call and they answer and never say anything. Once I got someone on the phone the lady wouldn’t even let me finish what I had to say before trying to get me off the phone rudely.
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September 2023 by Terry Smith
Had way too much fun spraying, rubbing, and smelling the fall scents. Definitely me-time for me!!!
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September 2023 by MkMG09
- staff were friendly and helpful.- lots of body washes, candles, soaps, etc.- place was clean and organized.- prices have always been a bit high for what it is honestly but still worth buying.- plenty of parking.- have cool fall items and scents.- overall not a bad store at all.
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September 2023 by Tina
Went to return a Wallflower plug at the B&BW on Taylor Road, as I walked in the door, wasn’t greeted but asked if I was returning an item. Person asked if I just purchased it? I said yes. She said she thought it was an older item.? I shopped around for a little bit, was not asked by ANY of the workers if I needed help with anything. Same individual I met upon entering the store, avoided assisting anyone of color and proceeded to act as if other items in a box needed more attention. The ladies at the counter were more respectful than the one’s out on the floor. Very poor customer service!!!
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September 2023 by Rell*Marie 313
So this is how I received my order spray tops missing and caps not even on the bottles and the protective air bags already popped.
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September 2023 by David Kosto
Love going here. I always hit up the buy 3 get 3 when it's around. They have a great size selection for men.
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September 2023 by bob alley
New Fall scents came out yesterday.Scored a good deal on mini hand sanitizer 3 for 8 bucks!
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July 2023 by Rach (Rach)
Someone stole my card and bought product here after 10pm. 10:14pm and 10:53pm. Your store closes at 7 so how is that possible? Maybe one of your workers?
