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November 2023 by Karen W.
I think that they are a bit understaffed, but once we found Rose...or Rose found us...the quality of service was AMAZING! She was knowledgeable, friendly, good eye contact, and went above and beyond to educate us and provide us with the best customer service possible. It was refreshing! Ask for Rose.
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November 2023 by Jan Sehlmeyer
The salesman was knowledgeable and patient with a novice; this was my first time buying flooring. It was my third visit when I decided and he showed many choices and made suggestions that helped formulate a choice.
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November 2023 by Nathan Blaydes
Reasonably priced tile and nice staff. Online ordering makes everything super easy
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October 2023 by Lorrie Lamneck
Bought my Spanish tile for backsplash. I love it. Great price. Will be going back only place I can get my bowls for sinks.
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September 2023 by Grace Jones
Large selection to choose from. I was able to get samples to work with and decide before beginning the work. The associates were very knowledgeable and helpful
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September 2023 by Juanita Albrecht
I needed help picking out grout colors. I called the design center met with Sebastian and he was wonderful to work with. Thank you Sebastian!!
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August 2023 by Henry Ward
Bought $2000 worth of flooring came back. Because I needed another $3000 worth and they were out of stock.I ended up having to pay hundreds of dollars for them to ship it because they were out of stock. Hopefully I don't need anymore. I hate to have to pay shipping a second time because they can't keep inventory.
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July 2023 by D R.
Nothing but issues here. Orders canceled with vender due to availability and did not inform me of the issue within that month. I was called and told someone cancelled my whole order as opposed to the portion of material unavailable. I was told this on the week delivery to store was expected! Then worked out a discount with store management due to their negligence and job time wasted. Agreed on replacement material and price. I was annoyed but stuff happens, I considered this fixed. Worked that out, water under the bridge right? Wrong! I'm waiting for my order to come in for another month just to receive multiple calls of its arrival to store warehouse. I made a point to confirm the whole order was there before driving to store. I get there to find only 1 piece was in, not the rest of my order. They go to search my order and it's not in the system. I'm told I didn't resubmit payment on the corrected discounted quote. In the store on my original purchase date they ran my Floor and decor card directly in their system with no issues. Never swiped my card, just looked me up. Now a reorder is my responsibility to resubmit?? So they send me an email to complete this portion, to actually order this now 3 month delayed material. I assumed since I already explicitly accepted this offer that they would pick up the pace, place the order, and rush it's delivery. I go to place this order and low and behold the Floor and Decor website won't accept the floor and decor card without an expiration date and 3 digit security code from the card. Well guess what? This card has neither so I can not place the order. I sent an email again explaining this now 6 days later no response. I forwarded the email again to them as a reminder and called the store but no one answered. I left a BBB complaint today.
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July 2023 by Micah Trumpower
Awesome tile selections! Also, the staff are very helpful. We found exactly what we wanted.
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June 2023 by Ivan Stefanov
Great product showroom floor. Rich selection. Very friendly and helpful staff members. We got our tiles for a bathroom remodeling. Happy, happy!
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April 2023 by Elizabeth Woeste
Certain flooring was more expensive than other places but when we were in a pinch because the original company we purchased from(LL flooring) sent us faulty product, I was able to go to floor and decor and get what I needed the same day. Everyone was very nice and moved quickly despite being short staffed.
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April 2023 by Mark Westman
The most floor stuff I’ve seen under one roof. I though particularly helpful especially visualizing tile combos and grout color. Every Schluter edging system possible. Return samples or unused material within 90 days.
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April 2023 by Chanelle Dillard
SEBASTIAN was extremely helpful & the reason I will shop here again. He asked me if I needed help VS me having to ask him. He took his time to help me decide the best choices for my project. He is very knowledgeable.
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February 2023 by Eric Mitchell
Not a place I visit much, but we recently finished our basement and had to make a few trips. The team was helpful and friendly, and they have a pretty amazing selection.
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January 2023 by Marilyn Summers
Very good service from the Cashier, Salesman and Loading Employees. Everyone was pleasant, seemed happy, helpful and polite. I would rate it 5 stars, but I'm waiting to see if returning any surplus is as pleasant.