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March 2024 by Drea E.
Horrible customer service groomer Nicole spoke very rudely on the phone. My dog was seen at this location two months ago and everything went well until I called in today to schedule another appointment and the staff member Nicole yelling on the phone stating he had too many missed appointments, if this is so why would you see him in January 2024 to now not see my dog. Customer service at its worst. Pet-smart needs to do better with servicing pet owners and stop having their staff make up a policy that wasn't shared with the customers. Picking and choosing who to service is wrong!!!
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March 2024 by Joshua D.
Zero stars! The customer service here sucks. We asked for assistance at the reptile cages and was told to wait on the guy that was having a personal conversation with someone. When he finally got done talking to him, I asked if we could see a snake and he proceeded to say "You're going to have to give me a moment." He grabbed a paper to walk to the front (just to seem busy) and seemed to give zero regards to us wanting to buy a snake. We walked away and left. Worst customer service ever!
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February 2024 by Courtney Carsey
I had a not great experience with a groom but then the new Salon Lead, Christina, reached out and offered to make it right. Not only was she so kind, she explained why things were different with our groom. She then fixed up our dog and made her look absolutely perfect. I highly recommend her and if you have questions on wheat you need done she can guide you on what you need to do. I appreciate how kind she was.
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February 2024 by PlayNoGames Thx
The tall guy in the aquarium area refuse to sell me a small cichlid He wanted to drive 15 miles back home to get him a water sample from a tank I’ve had setup for 2years. So I won’t be buying fish here. I’d rather go to Pet supplies plus or another location.
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February 2024 by Mark Stout
Great staff clean store always feel welcome at this place. Would recommend this place to anyone.
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January 2024 by Sureeta Harris
Staff helpful, a little pricey...
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January 2024 by mariza bailey
The cashier said hello right way when I walked in with my group I work for Goodwill Columbus I had the group look st cats fish birds some lizards that were all sleeping .the store was very clean when we were leaving the cashier said goodbye have a great day while the group walked out he door.
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January 2024 by Sandra Valencia
I had a cashier and another employee who very cheerfully helped me with different items, including returning my purse when I got distracted by my puppy.At the groomers, I was treated with a helpful, cheerful attitude, even though I was a walk-in for a puppy nail trim.
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December 2023 by Mikey Robey
Great place to get pet supplies and to see cute pets ready to be taken home
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December 2023 by Nette McCoy
I take both of my dogs here for a bath. They smell so good afterwards and the staff is great!
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November 2023 by Sven Jorgensen
Ran short of my primary cat food that I mix with other flavors each day. The salesperson declined to check their stock and the same when I offered ro call back in an hour or two if it was too busy just then. Usually in the past the staff would generally in the past they have checked for me.
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October 2023 by Tim D.
They got our dog all clean and trimmed his nails. He smells way better now.
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October 2023 by Audrey Goett
When there is a customer checking out with multiple boxes full of cat food cans and even more stuff (which this is not the customers fault) how about open another cashier instead of watching the line get longer to the point there’s 7 others in line waiting. And what is WORSE is one person waiting is an employee so they go to the groomers and have a groomer open another cashier and cash them out and then the groomer LEAVES does not check anyone out besides her.Point is, open another cashier when there is more then 5 people waiting in line.
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September 2023 by Steve
Nice store and the staff is very helpful the prices seem to be a little on the high side but still a good place for pet supplies
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August 2023 by Tonya Mitchell
Today I had the WORST experience with the manager Angie. I have never had a bad experience at this location before I have been going here for 5 years now. My family and I are animal lovers through and through. I went to surprise my 10yr daughter with a couple goldfish after getting out of the hospital. I grew up with fish my entire life and I know how to care for them and what they need. I already have a huge tank at home but I wanted to get another smaller one in addition. When I got to the register Angie started grilling me like I was a child about goldfish. I am a 40yr old mother with children in college so to say I was offended is an understatement. However I obliged and let her know that I did have a tank at home and I was purchasing a second smaller one for temporary keeping.She look me in the face and said “I’m sorry I can’t consciously sell you these two .20 goldfish because I don’t believe you can take care of them” as she put them off to the side of her as if she was protecting them from me like I was a monster. Since when did employees at PetSmart feel it is okay to judge someone’s ability to care for a goldfish without merit?????? Then to embarrass me and make me feel like I was being falsely judged as if I was purchasing them just to kill them. As a regular customer of 5 years, I have bought lizards, Guinea pigs taken my Pomeranians for grooming and to the vet there and I have NEVER been treated the way I was treated today. I have never been made to feel less than by anyone there.All of my pets are well taken care of and spoiled if I might add. Angie started lying to me saying I would have to have the tank set up already at home then I’d have to WAIT 24HOURS to introduce them to the water. Which I called her out on because anytime you’re introducing a fish to a new tank it never takes 24hrs. I look at her and started questioning her methods and reasoning behind denying me the opportunity to purchase the fish along with the $100 worth of items for the fish, and my other pets at home. After I began questioning her she continued to treat me like a child, then I questioned her again and she just started ringing me up and didn’t say anything else about it.It was awkward because at this point I felt completely discriminated against, offended, disrespected, uncomfortable and made to feel like a child that was doing something wrong. All this because I wanted to surprise my sick daughter with goldfish. I was happy when I walked in and by the time I left my anxiety hit the roof so I had to take a moment before walking into the house to collect myself due to this awful experience that should have never happened to me. Angie is NOT a good manager here and her methods are unconscionable.
