PetSmart is the world's largest pet supply and services retailer, providing over 10,000 products for a variety of pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, gerbils, hamsters, and mice. Customers can shop in stores or online, with options such as online purchases and in-store pickup within two hours. Many store locations also offer pet services like dog training, grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption. The store is appreciated for its wide selection of products and helpful staff. Customers have praised the grooming services, especially the groomer Chantel, who is known for her knowledge and protective care of pets. Jasmine, another groomer, is highly recommended, with dogs enjoying their grooming sessions and leaving looking handsome. PetSmart’s policies are also appreciated by pet owners, especially their stance on not using certain drugs like acepromazine on flat-nosed dogs, showing concern for pet safety. However, some customers experienced issues with staff knowledge and customer service. One reviewer mentioned difficulty finding products and unhelpful employees in the store. Another shared a stressful experience involving difficulty in getting assistance at the checkout, feeling ignored and embarrassed due to lack of staff attention. Despite these mixed reviews, PetSmart remains a popular destination for pet owners seeking a wide range of pet supplies and services in a convenient environment.
