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November 2023 by Kimberly Moening
I had a crawlspace situation that started out as what I thought was 1 or 2 small issues that needed assessed. Charlie Murphy, project manager, was my first contact from the Basement Doctor. The situation I was facing became very involved and intricate due to multiple complications that needed addressed. Charlie was very thorough and was here on multiple occasions, using pictures and videos to document his findings. Any question that I asked, Charlie had fact based evidence to support why a particular intervention was needed. He was patient, kind, considerate and very giving of his time and expertise. He assembled the best team for my project, which was lead by Sean (foreman). The crew were some of the nicest guys who all worked as a very cohesive team. They were clean, great with time management and continued to explore and improve any problem they encountered in my crawl. Without Charlie's insight and thorough explanations, I would have had a hard time developing the trust I needed to have in this major home repair/investment that took place. I'd recommend the Basement Doctor to any home owner facing issues similar to mine and encourage them compare to other contractors recommendations. I think the decision will quickly become evident of who will give you the proper solution for the time, money and quality that is needed for the home.
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November 2023 by Chelsea Cellar
Our basement has an ongoing host of issues, but I'm so glad we found thr Basement Doctor to help us with them. They sprayed insulation in our basement, but something went wrong with it, which we only noticed a year later. Most companies would have shrugged us off or made us pay again; they did it for free and with a short wait. Charlie is our contact and he's come through in so many ways for us. He's knowledgeable and honest. Today I called him when our main line backed sewage into our basement. He recommended a great plumber and helped us know what might be going on. They truly go above and beyond and I feel very confident handing our future projects over to them!
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November 2023 by Judy Hammond
We recently experienced a break in the water line from the main shut off valve to our home and called The Basement Doctor. Jacob (project manager) explained the situation, our options and pricing. The repair required digging a ditch from the outside shut off valve to our house to replace the water line.A 4 man crew ( Rob, Final, Danny and Collin) arrived on time the day scheduled for the repair. Rob and Final answered all our questions and were very professional. They all worked steadily until the Jon was complete, leaving the yard in as good condition as possible. We are very happy with the crew that was sent and would highly recommend them.A few days later we discovered a leak on the basement unrelated to the outside line. Rob and Mike (The Chump Crew) arrived quickly and repaired the leak. We appreciate how helpful they were.We would recommend The Basement Doctor and would use them again if needed in the future.
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November 2023 by Sonya Jones
I had an excellent experience with Project Manager Lane S. He inspected my lower level for water damage. He was very informative and thorough. I never felt pressured. Lane took time to explain the issues with my home. I was very impressed with the service he provided. I will definitely implement his recommendations. He is a great representative of The Basement Doctor.
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November 2023 by Betsy Smalldon
Tyler and his team installed a sump pump last week and from beginning to end of the project Tyler communicated with me and answered questions and told me what was going to happen during the construction and installation. Kevin was the other team member that I had interactions with and he was great also. The third team member was working hard outside the entire time so I’m afraid I don’t know his name but I know he was working hard on my behalf. I was here to see how hard these men were working and the quality of their work. I would definitively recommend the Basement Doctor to others who need basement services! Betsy S.Services: General construction
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November 2023 by Cole Hughes
Had Foreman Chase and crew (Kyle, Brad, Mike) out for 6 days working on a crawlspace settling repair. Hard working no nonsense guys. I think the price I paid was fair and they did a good job and it has a solid warranty. Easy from start to finish. I got quotes from 2 companies and the other company couldn't even do the work so I didn't really have much of a choice but I'm ok with that because it went so smoothly. I can tell already the work they did made a difference. Really have no complaints and I would use them again if needed (but hoping I don't)
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October 2023 by Sarah Carver
Charlie, Garth, and Ty are wonderful. They explained the whole process thoroughly and were patient with me and the thousands of questions I asked. They completed the job in the time they quoted. They were very professional and personable. The new sump pump looks and works great. The concrete work inside and the drainage system outside is proficient. They are an experienced talented group and I would absolutely recommend them to everyone.Services: Installation
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September 2023 by Marilyn Shaw
Our city water line rotted and water was leaking into our basement. After meeting with Jacob, The Basement Doctor’s Project Manager, we looked no further. After we asked him about a different concern we had in the basement, we had them add that service on as well. No pressure or upselling was involved, which made it easier for us to make our decision.To our surprise the project finished ahead of schedule. We feel it was due to the experienced foreman and crew that was assigned to our job. They were professional, knowledgeable, polite, respectful of our property, and they worked steady to get the job completed in one day! They did what they said they were going to do from the beginning to the end. The communication was great!!!We feel that our satisfaction and expectations are a high priority with the company. From the project manager, to the foreman, to the crew, as well as the office staff! If you’re having water line and basement issues, you won’t be disappointed if you decide to use The Basement Doctor. We’re very pleased with our decision! Thank you Basement Doctor!The Shaw’sServices: General construction
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September 2023 by Paul R
We had an excellent experience with the Basement Doctor. First of all, they did fantastic work for a very reasonable price (our basement feels so dry now!). Beyond that, they made the whole process--we had a big job done--as pleasant as it could be. Everyone was very friendly and reliable, and the communication was great from start to finish. I would absolutely hire them again. A+!
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August 2023 by Drew A
Thomas and the team were prompt, considerate and efficient-even during a pouring rainy day. I would specifically like to thank Kevin and Dominic for all their hard work! Highly recommend this team.
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August 2023 by Jacob Lang
Parker was extremely professional and punctual. He explained everything in very thorough detail and offered assistance in future if we had further questions. Made a great experience out of a miserable situation! Thanks Parker and Basement Doctor.
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August 2023 by Matt McCall
Patrick Beach and his crew just completed a 9 day project for us. To say we are pleased is an understatement.Our project started out simple and then a host of issues arouse. Patrick, Scott, Rob we are able to walk us through the best solution and implemented it ASAP.Our 130+ yr old house has never been better. Our crawlspace and basement are night and day difference. These upgrades will get us more efficient with way less heat/ac loss, and already are seeing the difference.Patrick and his everyday crew were awesome to deal with, and honestly after meeting them they felt like family to us.If I could give 6 stars I would or 12 out of 10 on service, dependability, trustworthiness, and just all around amazing work.Basement Doctor will always have our approval and would recommend them to anyoneServices: General construction
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August 2023 by Ron Johnson
Pat, and his crew Colin, Danny and Aaron did a very nice job and the finishing was clean. They were hard working, friendly and showed me the layout from start to finish. They tested the sump pump, downspouts and drain to ensure water flowed adequately to the main drain at the road. They were very impressive and I feel like I chose the best company for this work.. Thanks for a job well done.
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August 2023 by Pam Smith
The basement doctor returned our call and set up an appointment in 24hours. They were very professional, friendly , and did a wonderful jobService: Waterproofing
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August 2023 by Tammy Bartholomew
The team was on time, friendly and knowledgeable! They did a fantastic job. I would have given them a 5 star, but the driver backed the trailer into my retaining wall and deck and caused damage. They immediately apologized and stated they would pay 100% for the repairs. I will bump it to a 5 star when the bill gets paid.Services: Installation