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March 2023 by kiesha dome
My sixteen-year-old child and my son's sixteen-year-old friend went into UDF on East main Street in reynoldsburg Ohio to get some ice the gentleman by the name of Toby refused to wait on my son and his friend he then proceeded to tell my son and his friend that they needed to have any ID for ice cream and then proceeded to tell him why are you here you should be in school these kids are on spring and then proceeded to tell him I'm not going to serve you without an parent I also asked the other gentleman to write down his manager's name and Toby came behind that gentleman and threw that paper and gave me the complaint form my son and his friend was racially profiled and disgusting
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January 2023 by Chaz Nonya
I have to change my reviews. Apparently someone fired the bad folks and hired some new people. I've started buying shakes here again - it's always better when someone enjoys their job. The new Holiday flavors make the best milk shakes, thank you for improving this place so much.
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November 2022 by Daniel Webb
Theives BEWARE BEWARE BEWARE BEWARE BEWAREI bought a NetSpend Prepaid a month ago to pay my car payment for 500.00The Store Manager stole the cash and gave me a different card than the one she loaded.After a run around for a month and negative financial domino effect I have to go to the Police.Be careful. Thieves
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November 2022 by Tiny Witch
I've been a long time customer of UDF many years since I was a kid talk in 20 years Plus. I usually stop there to get coffee some days but today I just needed hot water for my own tea and I was charged the same price as a cup of coffee a dollar 39 for a cup of hot water do better UDF
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November 2022 by Lisa Marie
Seems like most days when I come to the east main st location in Reynoldsburg just like today the cashiers don’t want to serve the ice cream. Walked in today ice creams full on display open and went to walk over to order just to be told no it closed we’re not doing it today. I get it when there’s a mechanical issue or their doing their temps but to continue to just refuse is frustrating. Might as well not serve the ice cream here at this location
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April 2022 by Lisa Spears
UDF in Reynoldsburg off MainRefused to service ice cream even though they were stocked and had the lids open because the associate stated she had other things to do like getting her floor done so she can leave when I pointed out that I came in all the time after work it has never been a problem just got the response I got my other stuff to do so you will have to come back. I most likely will not be back just from the rudeness and lack of professionalism
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January 2022 by leslie moore
Good, fresh coffee and fully stocked shelves, always. Usually, the staff here is full of personality and are always very welcoming. Today a yound lady lacked the above. She didn't greet customers entering the store, didn't offer a bag for my items, nor did she say "goodbye", "have a great day"...absolutely nothing.
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September 2021 by Ryan Cato
Very clean. The staff is extremely friendly!
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July 2021 by Jennifer Smith
Even though I am clearly over 50+ years old, they insist on ID and make me go to car to buy a 6 pack. Coffee is never fresh in the morning and no one is manning register. Today they have 3 people scooping ice cream and one register open with girl who can't count money and long line of ice cream melting...this place needs new management and more importantly good employees
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July 2021 by Leiloni Sanchez
I had a wonderful experience with Chanelle Perez. She was very helpful, and Patient with my family an myself. We were driving from out of town. Chanelle gave us directions and gave us some good milkshakes and a great Conversation with my kids.
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June 2021 by Czarandom
They upgraded to the pumps that shout advertisements at you and I don't think I can ever come back.
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May 2021 by Rona Candy Moore
I didn't get his name but the African American young man was very hospitable!
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January 2021 by David Gubanc
Extremely well organized store. Excellent pump and parking lot layout. Outside eating area is very nicely situated and located near the ice cream counter. A very popular place for families and youngsters coming in for ice cream and snacks. Discounts on gas for in store purchases are very generous. I usually get a$0.30 discount for 8 visits to the store.
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December 2020 by bush weed
These guys get the job done even when people are not respectful clean environment thx guys for dealing whit our b.s.
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August 2020 by Cam P.
The attitude of the worker was terrible you can feel his attitude when you walk in. Me and boyfriend ordered two milkshakes his shake came back literally looking like milk it was watery like water. I show the guy ask him to remake it he goes well it's a milk shake it's milky. I'm like this is literally liquid milk. Like not thin watery. So he snatches it back adds icecream and then tries and charge me for extra scoop. The Milkshake was still watery and he was just saying oh well pay 11.98 for these two watery milkshakes. The manager I presume stood there watching saying well if you got the extra scoop you gotta pay. It's terrible customer service from people who clearly just don't care about their jobs or anything.
