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December 2023 by Tamara Bell
Too small for all the people that were there.Had to wait in line to check in while there were employees standing and talking with others.They have parties in areas where people are walking over you while you are eating in their socks. That's a health hazard.Too many party tables set up in one area. When I was there there were 8 parties in one area on the floor by the trampolines.Kids are left unsupervised and fights break out. Two officers were dispatched to watch the facility until they closed.The bathroom was dirty.You have to stand in line and wait enough though you are there for a party.
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December 2023 by Brooke Berry
This past weekend I went to this establishment for my cousin’s birthday party. At first I thought it looked very fun and they had lots of activities. However, the staff was very unfriendly and biased towards certain kids. They had so many employees but it was just pure chaos and they only enforced the rules for certain kids. Everyone else could break the rules and do whatever they wanted. On top of that during the time I was there with my family they had two armed police officers to walk around. This made it feel very unsafe to be there. I have never seen police at any other jump park I’ve been to like Get Air. On top of that they charger my moms card three times for two wrist bands and didn’t apologize or say anything until my mom said something. I would not recommend anyone come here there are other jump parks that have friendly staff and a safe environment for everyone.
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December 2023 by faith ber
Went today for my nephew 11th birthday party. I should have been concern when I saw a police present for special duty - then hour into it another officer joined and I talked with them and asked if I should be concern . They said they are there to keep things under control. My 4 year old great nephew was purposely hit in the face and have a video to prove and then several other kids got hurt by this group of kids . I tried to address one of the employees but she was rude and walked away . I paid for me and my daughter to jump and the girl charged me for 3 and said my card didn’t go through. I showed her my phone and said your charged me for 3 not 2 and didn’t apologize and I just gave it to someone in line . Didn’t want to deal with the unprofessional and unethical child . Don’t take your kids here if you don’t want them to get hurt . I was going to buy the kids ices but didn’t want to give this location anymore of my more .I would have rated it a Zero but it wouldn’t let me . They let most kids do want they want and enter anyway - it was out of freakin control. My recommendation is not to come to this location.
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December 2023 by Faith B.
Went today for my nephew 11th birthday party. I should have been concern when I saw a police present for special duty - then hour into it another officer joined and I talked with them and asked if I should be concern . They said they are there to keep things under control. My 4 year old great nephew was purposely hit in the face and have a video to prove and then several other kids got hurt by this group of kids . I tried to address one of the employees but she was rude and walked away . I paid for me and my daughter to jump and the girl charged me for 3 and said my card didn't go through. I showed her my phone and said your charged me for 3 not 2 and didn't apologize and I just gave it to someone in line . Didn't want to deal with the unprofessional and unethical child . Don't take your kids here if you don't want them to get hurt . I was going to buy the kids ices but didn't want to give this location anymore of my more .I would have rated it a Zero but it wouldn't let me . They let most kids do want they want and enter anyway - it was out of freakin control. My recommendation is not to come to this location.Visited onWeekend12/3/2023
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November 2023 by ShawnaShay Baker
So this place can get all my money, my son turned 8 on 11.03.23 this party was such a big deal to him and our family. When we got to Urban Air the front desk girl( Zaria) I know I spelled it wrong sorry but she was the best . She made the experience such a great one we are returning just because of how well she did her job! The location was clean and the other staff was great was great as well!!! The price we paid was well worth it.
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November 2023 by Rose Pants
Had my son's eighth birthday party there. I'm 7 months pregnant, so I'm like let's just pay for someone else to do what I booked a private room to get the privateghost. But they didn't do nothing. I had to fill up the balloons myself. I had to run around. Find out everything that was going on because they didn't tell me anything didn't guide me through anything. But that 1 I called and told them about it and asked them to refund part of my money. Because I paid over $500. They told me there was nothing they can do but they could give me passes to come back. Why would I want to come back when I just watched a little kid? Pee in the phone pit and all you did was mop it up. Didn't sanitize nothing, just mopped it up, The fact that I paid that much money to have someone else host my party so that I can relax and enjoy time with my son on his birthday and that did not even come close to happening cause I had to fill the balloons myself. Had to pass the pizza out myself. Pass the Cupcakes out myself. Get everybody in order. Find out all the details because they didn't don't waste your time with this place.
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November 2023 by Mommy Of3
If I could give 0 stars I will and I will keep on complaining literally purchase a group party a birthday party for my child. I literally have to pay for everything they don’t even give free drinks with the package. The package only comes with water and even with that I have to add extra kids for $19 and some change I didn't mind buying the food which is fine but each child needed a drink which was $2.99 almost $900 in total. At least give the kid free drinks still mad to this day it is not about being cheap this is a ripoff. Blue Monkey Ninja Citi and Get Air were both booked and remind you both those places give you private rooms well decorated too. Will keep on making my complaints because we can’t bring our own drink that is fine but we have to buy a 2.99 drink after spending $629 and adding more kids and more food.
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October 2023 by Le Le MH
My niece's birthday was here but the young guy that assisted with her party was terrible.He gave everyone even the adults one little slice of pizza and then cut huge pieces of cake even for the babies....smh. He also was making rude comments trying to be funny I think but he definitely wasn't funny.
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September 2023 by Kesha Anderson
The park itself is cool. The kids always have a great time and there are many things for them to do. The food is decent and the workers are always pleasant. I’m giving it a 2 star because of the corporate communication. We purchased a membership for the summer and I recently tried going in person to cancel it and was told I needed to call corporate. After tons of digging I call the corporate line with no answer, chose the option for a callback and never received a call back. I then googled how to cancel my membership and came across an email address. I email them my reasoning for wanting to cancel my membership and I received a generic message stating I can’t cancel due to a 12 month agreement. I replied to that email and never received a response after that. If they offer the membership read all the fine print!!
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June 2023 by •Waadaa•
Honestly not that bad. The place is very dirty though. Also some rude staff that don’t really pay attention. I once went on the ride where you’re in the air but when the worker put the buckle on me she made it loose. I tried holding on tightly and i was okay. Very fun place tho.?
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June 2023 by April Gill
We went yesterday for family fun on a rainy day. We had the worst experience at this place! My son hurt his knee on a metal bar on the zipline and bruised it pretty badly and was bleeding. One singular employee gave him 2 bandaid and I asked for a bag of ice which she gave me. This place was seriously disappointing after that happened not one dam employee or manager checked to see how my son was. This place is being run by rude immature kids! I would never recommend taking your family here. This place is a hazard and the employees need to be better trained and taught manners! I wanted to snap on every employee due to they are more worried about talking amongst each other not caring about the children. Asking for help they say hold on and continue their conversation between each other. The owner and management should be ashamed of their employees and should fire all the employees that worked there on the 13th in the afternoon. I am a business owner myself and I'd be dam'd if I would keep those employees they make your business look bad and they are a liability. Unfortunately I had to put 1 star to even leave a review
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June 2023 by Kelly N.
Attractions were fun however a couple of the employees were unnecessarily rude to my children (6&8) on several occasions. Don't even consider wearing other trampoline park socks here some employees made rude comments and turned my kids away from attractions until I returned to the front desk and spent the $8 on "urban air" socks. Will not return to this location.
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May 2023 by Taylor A.
This place is cool, but it has the potential to be a lot better. First of all the pricing is decent especially if you have kids 5 and under that just want to jump($12) and half off parents per kid. The regular price of $31 is overpriced but with the other deals it makes it worth it. A positive thing is unlike every other jump place I've been to there seems to be no time restraints. The food court is nice to offering a ton of drinks and food. It is nice to have a bunch of different things to do so you don't get so tired from just jumping and I think that's awesome it also keeps kids interested for longer. Now on to the negatives I wish it was set up differently that the VR wasn't right in the walk way. My next complaint is I wish there were more cubbies. Then, we went to play an arcade game which has a $5 minimum that isn't posted on any of the games (needs to be fixed asap) and then the machine wouldn't cancel our card so it kept running games with our card attached even though we only swiped once. They tried resetting it a couple times and it finally it stopped charging our card $10 later. They offered us a fidget spinners for our inconvenience. There is very little of actual jump areas and they fill up very quickly. The zip line does not work well at all kids get stuck constantly and the staff is very slow to get the kids, which is obviously scary for the kids. I saw a dad have to push his kids through it (he was very tall), multiple kids got stuck at the half way point. It was difficult for me and I'm an adult. The staff is made up of very young people as well who were all nice. The staff isn't slow to yell at the kids in the wrong area though. They also don't have people posted in playground area which there needs to be I saw a kid run down a slide and face plant along with many similar incidents. My next complaint and the worst is was I was doing the obstacle course with my son and when I dropped into the ball pit I LANDED IN A PUDDLE OF WHO KNOWS WHAT! I got out and told the staff they got me a new pair of socks but I never saw them do anything to clean the in the ball pit. That was disgusting! Also, a side note why was it necessary for 3 working armed police officers to be sitting in a kids place on a Sunday night playing on there phones.
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April 2023 by T'Anne Williams
Actually I was attending a birthday party there! It was nice and the employee's as well at least the one's in passing! The place was very cleaned and the atmosphere was great! People seemed friendly! I felt that I wanted to participate at almost 63 years young! Yall should have something for adults! You should try it!!!
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April 2023 by Savannah Perry
My kids really enjoying coming to urban air. There is a lot to do and definitely keeps them busy and wears them out. I have two teens and a 9 year old and they all had a lot of fun. There is plenty to do for kids of all ages. The staff is so friendly and really great with all the kids. The have fun and are so nice to the kids. We have been to this location several times and will continue to go back. It is always clean, inviting and a lot of fun for the whole family. There are many trampolines, a play area, video games, VR, ropes course, wall climbing, obstacle course, and many more. There is also a nice cafe for pizza and other snacks or drinks. They also have plenty of seating and have phone charging areas and free wifi for guests. There are also lockers to rent for a small fee if needed. I didn’t get a lot of pics because we were too busy having fun!
