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May 2023 by Jeff D.
Horrific Giant Eagle. It was like entering a time capsule. This place needs a D11 dozer to take it out of its misery. This was more like a Giant Pigeon than an Eagle.
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April 2023 by Robert S.
Wow what to say? Usually Giant eagle is pretty decent. Large store with lots of selection and plenty of smiling faces. Unfortunately I live in Richfield and this is the closest Giant eagle. I wasn't sure why they kept this small giant eagle opened but now I know why. I have come to the conclusion that this Giant eagle is their dumping ground. This is where they send their employees who have attitude problems and are just poor for their image. Rather than destroying the reputation of one of the large stores they can simply dump these employees here. I received nothing but attitude at this store. I had an issue with an item that I purchased and after waiting in a long line on a Friday the cashier directed me to the customer service counter which was vacant. I could tell by the scowl on her face that she despised everyone there. I waited at the customer service counter for a while and finally an individual named Joanne finally showed up probably getting off her half hour or hour break. She took one of her friends and dealt with her problem even though I was first in line. When she was done she turned her back to me and would not respond. She said at the desk playing on her phone. Very unprofessional. I did nothing wrong to these people. All that I asked for is some customer service and was denied that. Giant eagle should do themselves and their reputation a favor. They should fire every employee in this place and close this store. I'm serious about this and I have thought about this a lot before this review. This is not an angry review this is a frustrated review because this is a store that I would love to have in my backyard however the way that it operates is truly frustrating. Customer service is not in short supply it is non-existent. The attitudes there are very plentiful. Truly disappointing.
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January 2023 by Ashley Marie
Store was a little small but very clean. Staff was helpful and knowledgeable!
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February 2022 by Janis Perkins
My kind of grocery store experience! Extremely friendly and helpful staff. Cozy and I found everything I needed.
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January 2022 by Adam Rudolph
Wanted to speak to the manager and he would not even come out to do so..
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November 2021 by The Hobbster
Stopped in today at 3pm for a hot Rottsire chicken. Frantic deli clerk packing hundreds of ready serve lunch meats in back, said they don't make em on Saturdays?This store could be a gem but needs complete scrubbing and over haul and smart management. GE knows the big draw is the State liquor store, so no one cares its a dump. Hundred years ago when it was an independent Country Counter grocery was very nice and clean. Ps there are few locals it caters to nearby suburban bedroom communities most come from the developments for the booze and shop at cheap Marc's in evening they all go to the fake winery down the road.
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November 2021 by Denise Timpone
Great service. Close to home
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November 2021 by Nathan Goode
Looked like a nice neighborhood market.
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October 2021 by Bill M
They have groceries. The best part is they have someone to check out.
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September 2021 by Christopher Spradlin
Terrible place to be shopping if you eat lots of spicy Thai food the night before and suddenly get the bubble guts in the frozen food section which leads eventually to explosive diarrhea. No bathrooms that I could find. It was an uncomfortable ride home.
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September 2021 by Tom Olecki
If you enjoy being bombarded with covid reminders while you shop, stop by.
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July 2021 by John Bush
Best giant eagle. Small but better selection of liquor than the big stores. Quick and convenient. My store
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July 2021 by Steve D.
Go to this Giant Eagle almost nightly.. still feels like a small town market.. love this grocery store and the staff. Everyone is super friendly and it has a small town feel..
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June 2021 by Lynn K.
I love my little neighborhood giant eagle... It doesn't have everything the big stores do, but it has really friendly faces and the essentials... They have definitely made it through a difficult time with the pandemic and are struggling a bit with not enough employees, but they still provide the best service possible. Would not want to live down the street without them!! Lynn - Richfield
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June 2021 by Carla Pickering Ochrin
I've been there twice and the staff isn't friendly at all. they don't even acknowledge you. not even the cashier ... not even when spoken to or when you ask questions... the young kid just 8gnored me. It's a cute store but I won't be back.
