-
February 2024 by Lee Whiteside Sr.
I really don't trust them that I didn't receive any of my stuff from out of the truck of a car that I rented from them
-
January 2024 by Hannah G
Beau was extremely helpful when getting a rental. He explained everything to me in detail about how the rental would work. The entire crew was very nice as well as Beau.
-
January 2024 by Omar Campbell
Today I had the worst experience from one of the assistant managers named Ryan Taylor. The vehicle I’ve been driving needed service so I called customer service so I could change vehicles.I was told that all I needed to do was go to the enterprise, of my original contract and they would switch me out.Upon arriving I wasn’t greeted with a welcome nor did I feel like the associate wanted me there so I decided to inform him on the reason for my visit.After letting him know he shrugged me off and said they don’t have any vehicles available.Ryan didn’t check, he didn’t act like he checked he told me to go to the another location because they have no vehicles available for me. I explained to him that I was told to come here and if there weren’t any vehicles available whomever was at the Richmond enterprise would get on the computer and find one at a different location.He didn’t like what I said and told me to get out or he’s calling the police. Now I’m confused, why am I told to get out when customer service told me to come there initially? And I’m being threatened that the police will be called on me….To make matters worse Beau the manager talked to me as if I was in the wrong. After I asked for the number to higher ups I was told they have a vehicle for me all of sudden.
-
December 2023 by Aretha Scott
Great service
-
November 2023 by lee m whiteside sr
Cool thanks ?
-
November 2023 by Debbie Kardamis
Location at Richmond rd & Mayfield rd, people super friendly and very professional! Treated me very well.
-
October 2023 by John Stephens
The entire team at this location is extremely helpful. They make it very easy when I travel for work and need to be in and out quickly. Great job!
-
September 2023 by JaMilla Parker
I had a very bad experience with Enterprise Rent A Car on August 15, 2023 at Warrensvile Heights location. The car smelled like smoke, tire pressure light was on etc, I returned the car not even an hour later. One of the workers said they had a car ready for me and they did not. I got my deposit back and went home, I had no call back from Tuesday to Friday after I talked to a worker about my claim and a manger was going to call me back, this never happened. Called the Richmond Heights location on Monday August 21, 2023 finally able to get a car while my car was being fixed by my insurance. My experience was terrible, but I will say the Richmond Heights location was a lot better and if my insurance wasn’t paying for it I would have went with someone else.
-
September 2023 by Brian Maserati
(This is for the Richmond Hts)If you need to rent a vehicle this is the place to go! I've been here half a dozen times and have had a great experience every single time and theyve been more than accommodating and ive always left satisfied with the service! From the cars to the two large SUVs ive had, they've always been clean and road ready. I've seen a few folks up there but special shout out to Beau, he's the man and his people take good care of you. Go see them for your next rental. Thanks guys!!
-
September 2023 by Scott Heckel
Manger/assistant were very courteous and professional! The best rental I've been to in awhile. Thanks Guys!
-
September 2023 by Kate Pophal
Bo is a fantastic representative of Enterprise. His customer service skills are excellent.
-
September 2023 by Henry Gee
The people were very helpful, and accommodating I will definitely go there again
-
August 2023 by Byron H.
I have high standards when it comes to customer service. This Enterprise location is manage very well. I'm a frequent customer and I often see all of the challenges Bo and his team is confronted with and alway impressed with how they seem to always remain professional.
-
July 2023 by Joelle Warsh
Bo at the Richmond Road Enterprise was amazing today. He was short staffed and so busy . He was helpful, calm. polite. Bo rocks!!!!!
-
July 2023 by Parris Martin
Usually rent from one the competitors but unpon returning to this location staff is a lot better and I was in an out without any problems
