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January 2024 by Nathan Doerr
It took 30 minutes for me to deposit a check. The staff were nice but the wait was very long. Only one teller working for most of the wait.
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November 2023 by Julia Allen
Very helpful, friendly and professional. They worked out my problems efficiently and efficiently! Good customer service
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October 2023 by Mark R.
I've been to this branch a few times now. My issue is the same one EVERYONE has when it comes to actually entering a brick and mortar bank branch. They are perpetually understaffed and the tellers are NOT in a hurry. Now, that being said, I want to expound on that. It's a GOOD thing that people handling your money are being careful and taking proper time, right? I went there yesterday and there were three people in front of me and one person at the counter being taken care of by one teller. The only other employee I saw was with a customer in a little cubicle. The guy who was working is a VERY nice guy, I've had him a few other times as the teller taking care of me. This is NOT a knock on him or the other people who work there, but I was there probably twenty minutes. Admittedly, I have NO idea what other people had to have done, or their business, but I just had a check that I wanted to cash. I am SOOOOO glad I do 95% of my banking online and just go to the cash machine when I need cash, because I couldn't imagine having to go on a regular basis and see ten or twelve people ahead of me. Again, they have very NICE employees and it's not their fault they are short staffed - I even noticed a help wanted sigh on the monitor behind the tellers - but sheesh. No one wants to wait that long. Again, Thank God for online banking.
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May 2023 by Rob M
Always a long wait, then it’s met with terrible customer service and I’ve had enough of it. You are better off taking the extra 5-10 minutes to go to one of the several huntington banks that are less than 2 miles away.
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March 2023 by Richard Eisenberg
Spent frustrating half hour Thursday afternoon waiting to complete simple transactionOnly ONE teller and she was tied up trying to solve a problem that should have been addressed by the self important manager who seems to have nothing to doTime to findanotherbannk
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December 2022 by Chinthaka Perera
Opened a checking account and a savings bank account from this branch today. Smooth and super great customer service. ?
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August 2022 by Marko Kovacic
7/29/2022 I got to Huntington right before 5 and was standing there for few minutes and a then a lady in window of the bank in an office started to knock on the window then laugh at me then tapped her wrist. Other Huntingtons would of taken me as I wanted to deposit a check. If they really didn't want to work or closed just come to the door and tell me your closed and come back another time not knock on window and laugh at me. I didn't think knocking on the window at customer was funny.
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April 2022 by Jacob Gartland
Since getting new management in 2022, this bank has been very good. I come multiple times a month, and almlst always have a good experience here with fast service and friendly staff.
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February 2022 by Monarch Of Tetris
Very clean and safe Huntington with magnetic locks. Friendly and helpful staff. Open until 6pm on Fridays which is convenient.
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December 2021 by Dante Otero
They're not here to help you. They only want to milk the clock. Don't come to this location.
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April 2021 by Stockman1122
I stopped in to get a notary, the lady had me sit for 5 minutes prior to telling me I needed an appointment at their location. She stated that they only had one person that does notaries at their location. I asked the lady if he was currently with someone that it would only take minutes to complete the notary, she stated “yes he is”. As I’m walking out I look around the corner and he wasn’t on the phone or with a client. I guess that’s the kind of customer service you get when you mortgage through them and all your other banking needs. Specifically at the Wilson mills branch their customer service is trash. Save your time and spend an extra 5 minutes to drive to mayfield road branch where they know how to service their customers.
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February 2021 by Charlotte Rates
I used drive thru ATM. No line quick and easy safe
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May 2020 by Charles Cummings Sr
I rarely write a negative review on a business. However, this bank is the worst. I encountered a teller who questioned my honesty FOR NO REASON AT ALL. I HAVE IMPECCABL CREDIT AND ASSETS. All I could think of that it was due to my race being Black. The teller was Hispanic. It was the second time I encountered a problem there. My son owned a very profitable business. He asked for a short term loan. The executive was shown a certified profit and loss statement and I offered to put up cash collateral equal to the loan amount and the loan was denied. Think twice before doing business at this branch.
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April 2020 by Raymond Jones
I Love my bank
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February 2020 by Cici L.
Don't waste your time banking here. I wouldn't bank with Huntington period! They are closing branchEs down left and right. Trying to bank here...15 of us in line and 2 extremely slow tellers. They don't even bother to staff right on a Saturday, busiest day of the week. Bank somewhere else! Waste of time!
