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January 2024 by cheryl moore
Very clean and very nice staff
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August 2023 by dale meade
Rite Aid here in Rittman is an excellent place to fill prescriptions and purchase basic health and hygiene needs. The store is clean and orderly and the staff is always friendly and helpful. I recommend them without reservation.
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June 2023 by Tim Dockery
Great place, well stocked, super clean, very pleasant sales associates!
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June 2023 by Melinda Smetzer
The store is always clean, I will give them that. However every other aspect is an absolute train wreck. They are usually understaffed or the pharmacy part is closed for various reasons. The staff they do have is typically rude. I actually switched all my prescriptions over to the Orrville store due to all the issues this one has.
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March 2023 by Christina Weinman
Had a awesome experience there.. Very friendly employee went out of her way to help us find what mom needed.
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December 2022 by Tru BushDr (Tru thaHOPEdealer)
I had a prescription, that they would not fully fill. These ladies are rude as can be about the situation as well. It took them a whole day to tell me they would only give me a 7day script, bc she wasn't comfortable giving me my entire script. This has NEVER happened at any other rite aid, or at any other pharmacy. This is not acceptable!
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December 2022 by Jason Blain
3 days and haven’t picked up the phone one time! This is absolutely unacceptable!
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November 2022 by Linda Lamb
I had been with another pharmacy for well over twenty years, but when my insurance changed, I had to make a change. Most of my prescriptions are mail order, but I do need to get occasional scripts from Rittman RiteAid. They have been accommodating, prompt, appreciative that I pay in advance for refills, and friendly. It’s clear they are working hard to do all they can as the only pharmacy in the community. Are they perfect? Perhaps not, but no pharmacy is perfect. We need to extend grace to the employees, plan in advance as best we can, and work with our doctor’s offices to smooth things out, if need be. Illness is frustrating and draining, I know all too well. I find my expectations have a lot to do with outcomes.Being positive and optimistic sure helps, even on days when there is pain and feelings of being overwhelmed.
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November 2022 by Tiffany Lynn
I have prescriptions sent here and when I call to see if they are ready THEY NEVER ANSWER THE PHONE.. Even if I call 20times.. I'm about to get a different pharmacy!!
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October 2022 by Mike Katie Noe
My daughter with Down Syndrome needed her 3rd booster also known as the 5th COVID 19 vaccine and Flumist (flu nasal vaccine)… without reservation, Andrew the pharmacist worked with Katie to make sure she was calm then administered the Flumist and COVID vaccine … that is why we traveled to Rittman, Ohio from Wadsworth’s Rite Aid because Andrew was willing and to do whatever it took to give Katie this vaccine … making her safe and insuring her health and safety.
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September 2022 by Sara Greathouse
I have prescriptions I cannot miss doses of in order to stay out of the ER. Since I don't currently have transportation, I tried to get them delivered. For each one, every month, I have to confirm by text message I want it delivered since I can't set that as a preference for always. I get 10 scripts, on average, per month. They can't confirm I will get my filled scripts delivered on time so I won't miss doses next week. Driver doesn't wear masks as a default, when common sense would say these are the customers who need such as a disability accommodation. Rite Aid can't be bothered to do what is best or safest for customer retention, then refuses to help the customer transfer to a pharmacy who will respect the customer's needs.
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June 2022 by Tru BushDr
I had a prescription, that they would not fully fill. These ladies are rude as can be about the situation as well. It took them a whole day to tell me they would only give me a 7day script, bc she wasn't comfortable giving me my entire script. This has NEVER happened at any other rite aid, or at any other pharmacy. This is not acceptable!
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March 2022 by Keri Copley
Huge HIPAA violations on my last visit inside. Loud older lady yelling out prescriptions for everyone standing line and shopping to hear.
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January 2022 by Julia Light
The star isn't even for the pharmacy, its absolutely ridiculous, stop saying you are taking care of customers so you can't answer the phones. You have 4-5 people running around back there. I called my refills in on a Monday morning and went to pick them up Thursday and they still weren't filled. Normally I try to be understanding and calm about back ups as I work in customer service, but lets be honest you are just down right ridiculous. Thanks to the rest of the store for trying to balance out the nice with the rude.
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January 2022 by mitchell engstli
everyone, take a deep breath...the rite aid in Rittman, Ohio is amazing and awesome!!!!please hear me out. I am fully aware of waiting a very long time in the drive through to get any prescriptions and the pharmacy not answering phone calls. as a community, maybe we have to look at the bigger picture and be willing to see that they are not being idle with their time and actually are working extremely hard to help the city of Rittman. they are severely overloaded with testing and vaccinations like never before. and being the only pharmacy in town, their workload has probably tripled in the past couple of years. why not be kind and appreciate their efforts? i see the hard work they do with an effort above most any other. if we don't step back and see the good that they are doing they may very well get burnt out and possibly we won't have any pharmacy in our community. please, please, please give the rite aid store in Rittman, Ohio and especially the pharmacy some grace and a break. they are doing the very best they can with what they are working with. great job rite aid!!!!!what we look for in life is what we will find. if we choose to look for the bad, we will find it, however if we look for good, we will see that. how much better are we to look for the good people do and more importantly in people themselves? the rite aid in Rittman is so, so appreciated and very highly valued!!! thanks to every effort of the crew at rite aid!