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February 2024 by Lindsey A.
Ordered a "blouse" and it looks like it's made of a table cloth material. When I reached out and asked for a refund I was only able to exchange abs had to pay a fee on top of that! They don't mention this when purchasing! Total scam!!
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December 2023 by Megann S.
I purchased items from this boutique 2 months ago and my items were shipped to the wrong address. The store would not re-send my items or refund my purchase. I do not recommend
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October 2023 by Sarah R.
Pants pilled after one wear and wash. I asked customer service about what we can do to remedy the situation. They asked for my size tag and once I sent a picture of it they informed me that the pilling was due to my "thighs rubbing together" and they "can't help that". They told me if I reached out within 14 days of purchase they would help me, unfortunately I didn't wear my jeggings in the 90 degree heat, so I surpassed that window. Do not order from here. They don't back their products, and they shame their customers.
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October 2023 by Hiruni W.
Terrible business. Don't fall for their well manicured online images of items. In reality the colors are totally different and styles are off. And worst of all, they don't give a refund for your returns, and if you are to get the store credit then you have to pay for shipping out of pocket. So you pay for shipping and pay again for return shipping! What a rip off! Will never do business with this store.
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October 2023 by Heather Wright
I’d had my eye on several Betsey’s outfits for quite awhile but was hesitant to order due to them being online and me being somewhat between sizes. I took a chance and ordered during their Labor Day sale though. The sizing of a few items were not consistent with the sizing chart, and the model sizing info was also missing on many items so there was no basis of comparison. I took a chance and ordered using my own judgment. Unfortunately, after spending nearly $150, only one item fit. When I asked about returns, I was told that since they were purchased during a Labor Day sale (30% off) the items were final sale. I’ve never heard of final sale during a site wide sale - only for clearance items that are clearly marked as “final sale”. This was not the case. Listen, I understand being a small business, but if you’re going to sell clothing online, it seems like a common sense thing to allow for returns since customers can’t try the items on in store. With a better return policy, I could’ve been a lifelong customer - I think the clothing is adorable. Unfortunately, I will not be shopping at Betsey’s again, and I wouldn’t recommend them to other potential online customers due to the lack of flexibility.Reading through other reviews, this is a common theme. So I would just say, beware.
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August 2023 by Bonny Hoekzema
Really poor customer service, very inflexible if you have an issue with your order or with the products. Policies are clearly stated, but mistakes happen and it seems ridiculous that they refuse to help. For the prices you pay, it would seem they should be able to be a little more friendly and helpful to their customers.
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May 2023 by Dave B.
I ordered shoes and a shirt for $170 DOLLARS from this site . not only did they charge me additional charges before sending the items, they sent the wrong shoes that cost $100. After sending pics of the website photo of the shoes in my order , they claimed I didn't order the color in the picture . However, there was no other color choice. They admit the picture did not match my shoes but would only issue a credit. Incidentally , I paid to send the shoes back, extra insurance because they warned they wouldn't refund without proof of insurance and I kept the siza small shirt that is huge and looks like a moo moo dress. Needless to say I've begged and pleaded for them to send $100 back as they evidently don't have the shoes I want nor clothes that fit me . Its an aweful Shane that I have to continue to post about their false advertising and thievery of money, when they could've simply returned the $100 for the shoes have pictured but dont stock. I returned shoes not even unwrapped because I immediately knew it was a mistake on their part that now Im trying to avoid others making the same donation to this crap shop.
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March 2023 by Ashley Huff
Same experience as others. HORRIBLE return policy. NO customer satisfaction at all. I would NOT recommend...sizes are not true. Small is JUMBO. I think these clothes come from China and they sew their own label on them.
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February 2023 by Angela D.
If you buy online, you can only get store credit not a refund. Who does this? Even though every where else I buy a large or extra large (Eddie Bauer, Lands End, Old Navy) NONE of their XL tops fit me. So I am out of options and am stuck with store credit!
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January 2023 by Britni Blackwood
Very disappointed with this company. I ordered a couple hundred dollars worth of dresses in a size small. Each one fit more like an extra large. I’m stuck with them now as their return policy only allows store credit, which I wouldn’t use because their clothes are made bigger. I was so excited about these dresses, but now I won’t order from them again.
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December 2022 by Melissa Garbow
I would not purchase clothes unless your in store to try them on with the perfect fit. I was unable to exchange/return an item I purchased because I had taken the tag off of it and lost the tag. The item I purchased is impossible to wear. Poor quality (especially for the price), disproportionate and all around waste of money. I can not believe how strict the return policy is and that they would not accommodate even an exchange. I purchased another shirt at the same time, which I didn't love (I think their sizing charts are also off) but will keep b/c it isn't horrible like this shacket. Unfortunately, I'm just out quite a bit of money on a shacket I will never wear again due to the poor quality and abnormally short sleeves with abnormally large armpit holes (not sure what you would actually call that) with super heavy material that makes the neck line sag no matter how you wear it. Extremely dissatisfied.
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November 2022 by K C
I should have read the return policy….just not use to all sales final on a discounted item. Ordered on the Halloween sale for the first time. Spent $280 and liked most of it. Bought two pair of M pants. One was perfect fit and the other was way too small. So it will be hard to order from this store when I can’t return if it’s on a small sale. All the tops were cute, but jacket was too thin and cheap for price. Kinda sad about their return policy, because this would have been a go to for me if I could return sizes on sale or get refunds on full price items. Some cute things….but….bummer it’s not going to be a go to now.
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October 2022 by Lynnette Bluhm
I just got an awesome package from Betsey’s! It came super fast. Everything in it fit and I liked them. I even got them on sale! Probably my best experience ordering from Betsey’s yet! I’m glad they have improved online sales and shipping.
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October 2022 by Mandy P
All the clothes I ordered were way to big and as small is the smallest size I'm stuck with it. Their return policy is terrible as you will be charged to return it and then you're stuck with store credit as they refuse to refund your original payment. The whole company seems like they're trying to scam people with cheap clothes. The pictures of the items are very misrepresented for example a dress I purchased the model must have been wearing a shirt underneath because it was completely see thru when it came. They do not mention that in the description so you get it and now you have to worry about putting something on underneath it. Overall avoid this storesea through dress. The shirts are very shapeless and baggy also misrepresented in pictures online as they must clip them to somewhat shape the shirts on the model
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October 2022 by Chelsie Luna
Should have looked at google reviews and been cautious they don't have reviews on their website which is a big red flag! Ordered a shirt which looks nothing like the picture the color is off and the material looks like something that is very cheaply made. The sizing was way off a Medium is like a XXL in their world I guess. Paying $10 shipping to then not be able to return for money back or you can pay to ship it back to exchange for something else that I am sure won't be as described is unacceptable. First time and last time customer of this shady company.
